I was charged a damage fee
If you, a rider for whom your organization requested a ride, or a rider associated with your organization causes physical or cosmetic damage to the interior or exterior of the driver's car, we'll assess a damage fee and charge your organization’s default payment method. View the Terms of Service to learn more.
Drivers use their personal vehicles to drive other Lyft passengers as well as their family and friends. It's important drivers keep their car in great condition.
In this article, we'll cover:
How will I be notified about damage fees?
You will be notified of the damage via your invoice or transaction report, depending on which billing option you have enabled.
You'll also get an updated receipt after the damage fee has been charged. You can check out details under the 'Rides’ tab in the Lyft Business Portal. Any damage fees incurred will be shown under that ride.
If you believe we've missed any information regarding your case or have any questions, please submit a request to our support team.
Types of damage charges
Damage charges vary based on the severity. Damage charges help the driver pay to have their car cleaned or repaired.
- Tier 1: No charge ($0)
- Water spills that can wiped clean immediately
- Minor debris/dirt that required basic paper towel/spray to clean
- Food wrappers or empty water bottles
- Unpleasant smells
- Wear and tear
- Tier 2: Minor Damage ($25)
- Small food/beverage (not water) spills on seats (small area)
- Scuff marks on seats/interior surfaces
- Dirt or animal fur that would require vacuuming
- Mud on the floor mats
- Tier 3: Moderate Damage ($75)
- Large food/drink spills, especially on fabric surfaces & on a larger surface
- Stains requiring specialized cleaning
- Some bodily fluid (vomit, blood, urine)
- Excessive dirt/mud that would require professional cleaning (ie. - not able to vacuum easily)
- Tier 4: Significant Damage ($150)
- Large biowaste damage that would require specialized cleaning
- Significant vehicle damage that would require repairs (torn upholstery, broken cup holder)