The easiest way to recover a lost item is to contact your driver directly. If you have trouble reaching your driver, we’re here to help you get in touch with them.
When you report a lost item through the Lyft app or the link in your email ride receipt, you'll see the option to call or send a message to your driver. These options will be available for 24 hours after your ride ends.
For calls and messages, the Lyft app uses a masked phone number so your personal contact info is hidden.
When leaving a message, we encourage you to provide the best contact number the driver can reach you to help make the return smoother.
If you lost the phone associated with your account or you’re unable to contact your driver, tap 'Contact Support' below so our team can assist you. Please provide an alternate contact number where your driver can reach you.
We also encourage you to take any action necessary to fulfill your provider’s insurance claim requirements.
As consideration for your driver’s time, riders are subject to a fee of $20 for the return of a lost item. The full amount goes to the driver.
You won’t be charged until the driver notifies us they’ve successfully returned your item. If you'd like to thank your driver even more, an extra tip is a great way to do so. See how to tip your driver.
Note: Tips (in-app or cash) do not count toward the return fee. If an item is returned, a return fee will be charged to your ride.
While Lyft is unable to provide insurance, replacements, or reimbursement for lost items, we can recommend contacting your local authorities to file a police report if you’ve lost items with sensitive or personal information. If the police reach out to us with the proper paperwork via email, we’ll assist them in any way we can. Check out our Law enforcement requests page for more information on police outreach. Keep in mind that we’re unable to guarantee items will be found or delivered immediately. Per Lyft's Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the car by drivers or riders. For this reason, we’re unable to provide refunds for rides or reimbursement for the value of lost items.