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Lost & found for passengers

The easiest way to recover a lost item is to contact your driver directly. If you have trouble reaching your driver, we’re here to help you get in touch with them.

Keep in mind that we’re unable to guarantee items will be found or delivered immediately. Per Lyft's Terms of Service, we do not procure insurance for, nor are we responsible for, personal belongings left in the car by drivers or riders.

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Contact the driver

If you lost an item in a ride, use the following steps to contact your driver. Please keep in mind that your driver's schedule will be affected when returning your item.

For rides less than 24 hours ago:

  1. Open the app
  2. Tap your photo in the top-left corner
  3. Tap 'Ride history,' then select the ride you lost your item in
  4. Scroll to the bottom, then tap 'Find Lost Item’
  5. Tap 'Call' to give your driver a phone call (this is usually the simplest way to reach them)
  6. Tap 'Send Message' to send a text (in case the driver can’t answer a call)

Heads up: In-app calls use a third-party service so driver and passenger personal phone numbers are hidden.

Your email receipt also provides call and text options for 24 hours after your ride. Email receipts are sent after you've rated your driver in the app.

For rides more than 24 hours ago:

First, try sending your driver a message as described above.

If your driver doesn't respond within 24 hours, select 'Contact Support' below so our team can assist you.

If your lost item contains sensitive personal information, you can also consider additional options.

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Lost phones

If you lost the phone associated with your account or you’re unable to contact your driver, select 'Contact Support' below so our team can assist you.

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Return fee

As consideration for your driver’s time, passengers are charged up to $15 for the return of a lost item. The full amount goes to the driver.

You won’t be charged until the driver notifies us they’ve successfully returned your item. If you'd like to thank your driver even more, an extra tip is a great way to do so. See how to tip your driver.

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Additional options

While Lyft is unable to provide insurance, replacements, or reimbursement for lost items, we can recommend contacting your local authorities to file a police report if you’ve lost items with sensitive or personal information.

If the police reach out to us with the proper paperwork via email, we’ll assist them any way we can.

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Need something else?

Contact Support
115012922987 en-ca