If you didn't take a Lyft ride or you see a charge from Lyft that you don’t recognize, we’re here to help investigate.
Here are the four most common reasons for unrecognized charges:
Temporary authorization: the charge is an authorization. Like many companies, Lyft uses authorizations to verify your payment info.
Family member or friend's ride: if you don’t recognize a Lyft transaction, check whether your family or a friend used your Lyft account or a shared credit card to take a ride.
Cancellation or no-show fee: if you requested a ride but didn't take it, the charge you're seeing could be a cancellation fee. Lyft uses cancellation and no-show fees to reimburse drivers for their time and effort. Read more about Lyft's Cancellation policy for passengers.
Unauthorized charge: if a charge that isn't any of the above posts to your account, tap let us know so we can investigate. Tap "Contact Support" below and have the following info ready:
- Last four digits of your card number
- Card's expiration date
- Date of charges in question
- Amount of unauthorized charges (including cents)
Heads up: Use the app's In-app Ride history tool tab to see your actual charges.