Lyft’s policy is that passengers who use wheelchairs that can safely and securely fit in the car’s trunk or backseat without obstructing the driver’s view should be reasonably accommodated by drivers on the Lyft platform. Drivers should make every reasonable effort to transport the passenger and their wheelchair.
If you refuse to provide a ride to a passenger whose wheelchair could be reasonably accommodated, we’ll follow up with you to find out why. Drivers who found to have unreasonably refused to transport passengers with lightweight wheelchairs that can be dismantled or folded are liable to be removed as drivers on the Lyft platform.
Watch this video for an overview about how to help passengers who are wheelchair users, visually impaired, hard of hearing, or deaf.
Coordinate a safe loading zone away from obstructing traffic. Many passengers with manual wheelchairs don’t require assistance, so consider asking the passenger with a disability, “Is there any way I can assist you?”
If their answer is yes, let them instruct you first. Assistance doesn’t always require lifting the passenger. They’ll know their needs best and will tell you whether to hold the door open or how to help.
Every device is different. Even if you haven’t been able to load a wheelchair in the past, it might be worth a try with these tips.
Once the passenger is safely in their seat, ask for device storage instructions before disassembling a wheelchair. Most wheelchairs will fit in your trunk or backseat, so consider keeping a blanket in your vehicle to lay over your seats.
Wheelchairs are typically foldable or have a rigid frame.
You’ll usually need to remove the seat cushion before folding the chair. Your passenger may want to hold onto their chair, so ask them first.
Ask the passenger where the eject button is on the bigger wheels. Tilt the chair to one side, press the button, and pull the wheel from the frame. Repeat this on the other side, but be careful to avoid getting spoke lubricant on your hands.
If the rigid frame fits in your trunk, lay it next to its wheels. Otherwise, buckle it into one of your back seats. Some rigid-frame wheelchairs may even fit on a seat with the front wheels in the foot cubby.
If you have a hatchback car, it might be possible to store a rigid-frame chair alongside two passengers without disassembling the chair. Fold down one half of your back seat, then lock the wheelchair’s back wheels. Now load the chair into your trunk on its side.
If a wheelchair doesn't fit
Sometimes, larger wheelchairs can’t be accommodated. After making a reasonable effort to load the chair, drivers should cancel the ride.
If this happens, drivers should also notify us by tapping 'Call Me.' We're available 24 hours a day, 7 days a week.
After you contact us, we’ll reach out to the passenger with
Drivers who use wheelchairs
We welcome all drivers and encourage drivers who use wheelchairs to take full advantage of our platform.
However, this may limit the number of passengers you can carry depending on your type of wheelchair or vehicle set-up.
It’s advised that you call the passenger in advance to notify them of the number of seats you have in your vehicle. If their party is too large to ride with you, please cancel the ride so they can request another driver.
Pro-tip: If the request came from nearby, sign out of driver mode for a minute so that you don't receive the passenger's next request.
If you ever receive a Shared ride that you can't accommodate because your vehicle is full, we recommend calling the passenger and explaining the situation.
Ask them to cancel the ride in their app and request another ride so you can take your other passengers to their destination.
If you ever have a problem as a driver — or concerns about your rating — reach out to Lyft through the Help Center and we’ll guide you through it after the ride.
If you ever feel that you've been discriminated against while driving for Lyft, please let us know so we can take action.