An important message to our community:

Our Support team is available 24 hours a day, 7 days a week. Due to high volume, our response times are longer than usual. To help us assist you faster, please avoid submitting multiple requests. Thanks for your patience.

Ride receipt overview

Please note we're still getting ready for the first rides in Canada. Check the app to see when we're ready!

The fastest way to get past ride details is the 'Ride history' tab (if you don't see this tab, update your app). After your payment is processed for a ride, Lyft sends a ride receipt to your profile's email address.

Didn't get a ride receipt? Check your email settings.

Please note that you cannot unsubscribe from transactional emails such as ride receipts.

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Find a lost item

If you left something in your last ride, tap 'Find lost item' to message your driver directly. Note that this link expires after 72 hours.

When you tap 'Find lost item,' we'll ask for a description of the item. We'll then text your driver with this description and your preferred phone number. Learn more about lost and found for passengers.

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Request a review

If you had an issue with your ride and would like to request a price review, tap 'Request review' at the bottom of the receipt. Give us more details about what happened on the next screen.

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Add a tip

If you forgot to add a tip and would like to, tap 'Tip driver' at the bottom of the receipt. The link expires after 72 hours.

If you'd like to add a tip and the link in the receipt isn't active, we're happy to add one for you. Send us a message by tapping 'Contact Support' below, and include the driver's name, the ride's time and date, and the amount you'd like to tip.

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See also:

Need something else?

Contact Support
115013078828 en-ca