Giving a Lyft ride is easy! Follow the instructions for standard Lyft, Lyft XL, Lyft Lux, Lux Black, and Lux Black XL below.
Before you start, open the Lyft Driver app and tap ‘Go Online.’ This lets you receive ride requests. To see what this looks like in the app, skip to How rides appear in the app.
Once you’re online, follow these steps:
When you get a ride request, you'll see a notification with the passenger's name, pickup ETA, and ride type. Tap anywhere to accept.
Tap the arrow next to the pickup location
Select ‘Tap to arrive’ when you’re at the pickup location. Tap ‘Confirm arrival’ to send the rider a text (if we haven’t already).
Tap ‘Pick up (passenger’s name)’ when the rider gets in to start the ride
Tap ‘Navigate’ to begin navigation, then drive the rider to their destination
Tap ‘Tap to drop off’ when you arrive at the drop-off location, then tap ‘Confirm drop off’ to end the ride
Tap the star icon to rate the passenger manually, or let the timer finish to auto-rate the passenger 5 stars. That’s it!
Heads up: Passengers can tip either in the app or with cash, but don’t accept money for ride fare. Passengers should use the app to pay for rides.
If you're using Google Maps for navigation, you need to arrive exactly at the destination pin to see the 'tap to arrive' or 'tap to drop off' options. To arrive or drop off at any point while using Google Maps, tap the 'exit' button to return to the default Lyft map screen and select 'tap to arrive' or 'tap to drop off.' See more about navigation settings for drivers.
Important info about giving rides
There’s a few more things about giving rides. Read below to learn about cancellations, no-shows, time limits, and other info.
You have 15 seconds to accept a ride. If you don’t accept in this time, we’ll offer the ride to another driver.
If you are close to your rider's pick up location, in-app navigation will not start when you accept the ride. This means that if you are within eye-sight or 20-30 seconds from the pick up location, the app will let you know you've arrived. When you tap to pick up, the app will begin the navigation to the drop off location.
If you don’t want to wait longer for your passenger, tap ‘No-show.’ You can choose whether to charge the passenger a no-show fee.
Pro-tip: Shared ride passengers have 60 seconds to show, but all other ride types, including scheduled rides, have 5 minutes.
Pro-tip: Always ask the rider’s name to verify it’s their ride when they get in your vehicle
If the rider didn’t provide a dropoff location when requesting the ride, enter one before leaving.
Don’t type addresses while driving.
Some riders have preferred routes. Feel free to let them call the shots!
Tapping cancel after ‘Tap to drop off’ keeps you in the ride. Tapping ‘Confirm drop off’ ends the ride.
Ratings with 3 stars or below mean you won’t be matched with this passenger again. Passengers don’t see passenger feedback, only Lyft does.
If you see miles instead of kilometres, it's likely you need to update your device's country and language settings to the same region you're driving in. Use Canadian English on your device to see distances as kilometres.
How rides appear in the app
When you get a ride request, you'll see a notification with the passenger's name, pickup ETA, and ride type (Shared, Lyft Lux, etc).
If your acceptance rate is 90% or higher, you'll also see the direction of the destination and how long the ride will take.
The Lyft Driver app may display ride request alerts in the following colours: