We know it’s important to get alerts and notifications. If you’re not hearing these alerts, you may need to change your device’s settings.
Sounds issues are difficult to fix by email or phone because device settings and operating systems change often. We recommend visiting your service provider’s support team to solve any sound issues you have.
The options below are found in Settings, then ‘Sounds and Notifications.’
System sound: Go to ‘Raise ‘Ringtone,’ then ‘Media’ and ‘Notifications.’ Use ‘System’ to adjust volume settings.
Sound mode: Use ‘Sound mode,’ then ‘Select Sound.’
Do not disturb: Make sure all boxes are unchecked for ‘Do not disturb.’
Notifications on Lock screen: Go to ‘Notifications on Lock screen,’ then toggle ‘Show content’ on.
App settings: In ‘Application Notifications,’ look for ‘Lyft.’ Then, activate all notification options.
The options below are found in Settings.
Sound Mode: Go to ‘Sounds and Vibration.’ Make sure Sound Mode isn’t toggled to ‘Mute.’
Volume: Go to ‘Sounds and Vibration,’ then ‘Volume.’ Check the volume levels for ‘Ringtone,’ ‘Media,’ ‘Notifications,’ and ‘System’ to adjust as needed.
Do not disturb: Go to ‘Sounds and Vibration’ then ‘Do not disturb.’ Make sure all boxes are unchecked.
App Notifications: Go to ‘Notifications,’ then ‘Lyft.’ Turn notifications on.
Advanced App Notifications: Go to ‘Notification,’ then ‘Advanced.’ Look for ‘Lyft,’ then select ‘Allow notification’ and toggle ‘Set as Priority’ on. Toggle ‘Show Silently’ off.
App Display: Go to ‘Applications,’ then ‘Lyft’ and ‘Advanced.’ Make sure ‘Apps that can appear on top’ is toggled on.
Having your car and phone connected by Bluetooth alone may cause issues depending on your device’s service provider. Try temporarily turning off Bluetooth to see if the sound restores.
For Android users who want to turn off Bluetooth, go to ‘Connections' and ‘Bluetooth.’ Then, toggle Bluetooth off.
If your sound works after turning off Bluetooth, you may need to reset the connection to your Bluetooth devices.
Lyft is designed to provide voice notifications in English.
If you’re hearing notifications in a different language, check your device’s language and navigation language settings.