Experiencing technical difficulties? If you've tried all of the steps below and are still experiencing issues, tap 'Contact Support' at the bottom of this page.
Is this happening on the app, website, or both?
Any error messages you're receiving
Relevant screenshots as attachments
Sometimes your app may freeze or not work correctly due to connectivity issues. Try the following:
Force-quit your app and re-open it
Toggle airplane mode on and off
Restart your device
Uninstall and reinstall the app
If you're unsure how to perform any of these functions, try an internet search or visit your local wireless store.
If you're experiencing technical issues with our website, try the following:
Reload the page
Clear your cache, browsing data, and cookies (each web browser is different, but generally try Settings, Preferences, or Advanced Settings)
Try the same web address using a different browser