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Ontario airport information for drivers

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:
The following information applies to all airports:
Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.
Note: The time you spend waiting in an airport queue won’t be counted towards the 12-hour limit.
Lyft emblem
  1. Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
  2. If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
  3. If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
Image of the Lyft emblem.
Conduct at the airport
  1. Do not stop or pull over in crosswalks.
  2. Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  3. Always follow instructions given by airport personnel.
  4. If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
Waybill
  1. Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.
Permitted Airports
Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Ontario:
Toronto Pearson International Airport (YYZ)
Map of Toronto Pearson International Airport
NOTICE: If you intend to pick up or drop off Lyft passengers at The Greater Toronto Airport Authority (GTAA) and Ottawa International Airport Authority (OIAA), you must be fully vaccinated against COVID-19 and carry proof of such vaccination. If unvaccinated, to avoid the GTAA or OIAA from imposing a possible airport-suspension, decline any Lyft ride requests to or from Toronto Pearson Airport and Ottawa International Airport. Read the GTAA's Policy here.
Waiting for requests:
  1. Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
  2. You may see multiple airport staging lots in the app. You can choose any available lots and it won't affect your place in the queue. The app will show how many drivers are waiting in each staging lot.
  3. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  4. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  5. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  6. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  7. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Terminal 1: Arrivals level (ground level), inner curb between posts P3 through Q1 Terminal 3: Arrivals level (ground level), outer curb between posts C14 through C30
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area or ask the passenger to cancel and request another ride when they are ready.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off.
John C. Munro Hamilton International Airport (YHM)
Map of the John C. Munro Hamilton International Airport
Waiting for requests:
  1. Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. West end of side walk along terminal curb (for immediate loading and unloading only)
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area or ask the passenger to cancel and request another ride when they are ready.
Drop-offs:
  1. West end of side walk along terminal curb (for immediate loading and unloading only)
  2. Do not wait at the airport terminal after drop-off.
Ottawa International Airport (YOW)
Map of the Ottawa International Airport
NOTICE: If you intend to pick up or drop off Lyft passengers at The Greater Toronto Airport Authority (GTAA) and Ottawa International Airport Authority (OIAA), you must be fully vaccinated against COVID-19 and carry proof of such vaccination. If unvaccinated, to avoid the GTAA or OIAA from imposing a possible airport-suspension, decline any Lyft ride requests to or from Toronto Pearson Airport and Ottawa International Airport. Read the OIAA’s Policy here.
Waiting for requests:
  1. Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
  2. The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  3. If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  4. Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue.
  5. Driver cancellations and missed requests do affect your place in line. You can miss or decline up to 3 rides before getting placed at the back of the queue.
  6. You can view your place in line in the app. Learn how to view your position in the queue here.
Pickups:
  1. Pick up passengers on the arrivals level, at the 2nd curb between columns 12 & 13.
    1. The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  3. Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area or ask the passenger to cancel and request another ride when they are ready.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal after drop-off.
All Other Permitted Airports
The rules below for pickups and drop-offs apply to the following airports:
  1. Brampton Airport | CNC3
  2. Burlington Executive Airport | CZBA
  3. Downsview Airport | YZD
  4. London International Airport | YXU
  5. Markham-Buttonville Airport | YKZ
  6. Markham Airport | CMU8
  7. Oshawa Executive Airport | YOO
  8. Region of Waterloo International Airport | YKF
  9. Toronto Billy Bishop Airport | YTZ
  10. Windsor International Airport | YQG
Pickups:
  1. Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  2. Do not wait or circle back at the airport if the passenger is delayed when picking up.
Drop-offs:
  1. Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  2. Do not wait at the airport terminal or accept additional ride requests after drop-off.

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