213580998

How to take and upload driver document photos

Photos of your driver and vehicle documents are an important part of your profile. We require these photos before we can approve you to drive.

This article tells you how and where to upload photos of your documents, including examples of good photos. Heads up: document photos can take 24-48 hours for us to approve but sometimes longer. Sit tight, and we'll reach out soon.

Skip to:


Profile photo

A perfect driver profile photo may lead to higher ratings or tips. Your profile photo is your first and last impression on every passenger. Here’s how to nail your profile photo the first time.

  1. Hold your phone horizontally when taking your photo. Photos not taken horizontally will be rejected.
  2. Stand in front of a plain background with even lighting
  3. If you have someone to help, ask them to stand 3 feet away, then focus the image
  4. Your photo must include both your shoulders and top of your head in the frame
  5. Remove accessories that cover your face like hats or sunglasses. This ensures you're easily recognizable to passengers.
  6. Smile! A nice smile can help riders feel welcome in your ride.
  7. Take your photo, then upload it to the 'Driver Info' tab of the Driver Dashboard.

Back to top


Driver license

We need a photo of your current and valid driver's license so you can drive. Be sure we can clearly read all the info on your license and that the license is fully in the photo frame.

Get started:

  1. Log in to the Driver Dashboard
  2. Tap 'Driver Info'
  3. Upload your driver license photo
  4. That's it! We'll review the photo and approve it, usually within 24 hours.

Back to top


Insurance

Before we can approve your driver profile, we need an image of your current and valid insurance.

Before you begin, your insurance policy photo must:

  • Visibly and clearly show your name, car's make, and car's model
  • Be in focus and not blurry

Get started:

  1. Log in to the Driver Dashboard
  2. Tap 'Vehicles'
  3. Upload your insurance policy photo
  4. That's it! We'll review the photo and approve it, usually within 24 hours.

Back to top


Vehicle registration

If we ask for your vehicle registration, remember:

  • The registration must be current, not expired
  • The vehicle on the registration must match the vehicle on your Lyft profile
  • All info must be clear and easy to read

Get started:

  1. Log in to the Driver Dashboard
  2. Tap 'Vehicles'
  3. Upload the photo of your vehicle registration
  4. That's it! We'll review the photo and approve it, usually within 24 hours.

Back to top


Vehicle Identification Number (VIN)

We use VINs to verify your car. VINs are 17-number digits, usually found on your:

  • Driver's insurance card
  • Vehicle's dashboard under the driver's side of the windshield. If you're looking at your car from the front, look at the bottom-right corner of the windshield.
  • Driver's door inside panel

If we require your VIN photo:

  1. Log in to the Driver Dashboard
  2. Tap 'Vehicles'
  3. Upload your VIN
  4. That's it! We'll review the photo and approve it, usually within 24 hours.

Back to top

See also:

Need something else?

Contact Support