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How to navigate a ride

As a driver, you're there to get the passenger from point A to point B efficiently while providing a delightful experience. 


Getting to the passenger

After you accept a request, tap 'Navigate.' The app automatically opens up your selected navigation app to guide you to the passenger. (Tap 'Settings' to choose which navigation app you want to use.)

The passenger will see your car icon approaching on their app and your ETA. When you're getting close, we'll send them a text message.

If you get stuck in traffic or accidentally take a wrong turn, you can call the passenger in the app. Just tap the phone icon in the top right to choose the 'Call' option. If they no longer want or need the ride, ask them to cancel it.

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Giving the ride

For safety reasons, ask the passenger exactly where they're going before you start driving. Don't type addresses or toggle between apps while the vehicle is moving.

Enter the address

When the passenger enters your car and you've tapped to confirm their arrival, you'll either see a pop-up with their address or a field to enter it.

  • If the passenger has already entered their address, tap 'Navigate' on the pop-up
  • If the passenger hasn't entered their address, they can enter it into their app. The address will then appear on your app momentarily. You can also type the rider's address into your app (intersections, landmarks, and businesses usually work, too).

Getting confirmation

Before you begin driving, quickly show your passenger the destination on your phone and ask them to confirm. The extra few seconds can save a lot of time and hassle, and passengers appreciate you being thorough.

Changes to the address or multiple stops

Passengers can add a stop on the way to their final destination in original Lyft, Lyft Plus, or Premier rides. The app alerts you when a passenger adds a stop, which they can do before pickup or during a ride.

The final price and your pay is calculated based on time and distance. Rides with added stops will likely be longer and result in higher earnings.

Before passengers get out at a stop, set expectations on wait time. If they don’t return, tap through to drop them off instead of canceling the ride. If passengers want to change their drop-off location, they can update the destination in the app throughout the ride.

Navigation apps vs. passenger directions

Some passengers have a preferred route and will ask you to follow their directions instead of the app. For original Lyft and Plus rides, this is OK. We recommend letting them call the shots.

It's up to you whether you follow a passenger's directions. Keep in mind that they're paying for a ride from you and can rate you at the end based on their experience.

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Handling navigation issues

Navigation apps aren't perfect! Sometimes you're led to a construction zone or accidentally turn too soon.

Most passengers are forgiving and will be patient while you get your bearings. Let us know if you have a ride with less-than-perfect navigation, and we'll make sure the passenger is taken care of.

To have us correct a ride for navigation, tap 'Contact Support' below to send us a message. Include the following info:

  1. Passenger's name
  2. Time and date of ride
  3. A brief description of what happened
  4. Relevant screenshots of the issue (for example, bad navigation)

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