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How tolls work for drivers

When giving a Lyft ride, you may pass through bridges, turnpikes, tunnels, or roads that incur tolls. While in a ride with a passenger, toll costs are automatically added to the passenger's ride fare. This means drivers pay tolls up front, then get reimbursed for tolls when the passenger pays for the ride.

Automated tolls charged to passengers are paid directly to the driver, not to toll collectors. Lyft drivers are responsible for paying the proper toll collection agency directly for appropriate toll fees. Lyft is unable to cover charges from late toll payments, administrative fees, or new tags.

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How tolls are calculated

Toll amounts are based on local electronic toll collection system pricing, such as the 407 ETR in Toronto.

At this time, Lyft doesn't pay the difference between the local electronic toll collection rate and other rates, such as cash rates. To avoid overpaying, we recommend using electronic systems.

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When are tolls added to a passenger's fare?

Passengers automatically pay for tolls incurred during active Lyft rides, after they've been picked up. In some instances, drivers must pay a bridge or tunnel toll to return to their original coverage area or location. This return toll is added to the passenger’s fare so drivers are fairly compensated for their time and effort.

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What tolls are not added to a passenger's fare?

Drivers pay for tolls incurred before a driver taps to arrive or after the ride ends. Fees related to taking optional express or HOV lanes are not paid for by passengers or reimbursed

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Does Lyft’s Commission apply to tolls?

Tolls paid by passengers aren't subject to Lyft’s commission, so the full toll amount is added to driver earnings.

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Where can I see toll information for rides?

Toll fees are included in the individual ride breakdown in your ride history and as line items in the Driver Dashboard.

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Can passengers pay for tolls with cash?

It's against our Terms of Service for passengers to use cash for portions (for example, toll fees) of a Lyft ride except for tips, which can also be done in the app. Passengers are automatically charged for tolls in the app, so there’s no need to ask passengers to pay for tolls with cash or a credit card. If passengers offer to pay for a toll with cash or a credit card, drivers should decline the offer.

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I think I’m missing a toll fee

Toll fees are included in the individual ride breakdown in your ride history and as line items in the Driver Dashboard. If you think a ride amount is missing a toll fee, we’re happy to help investigate. Tap 'Contact Support' below and include the following:

  • Date and approximate time you passed through the toll
  • Amount you paid for the toll
  • A picture of the toll receipt

Need help? Tap 'Call Me' to contact our support team.

 

Heads up: Toll receipts must be submitted within 30 days of a ride. Tolls must be linked with an active Lyft ride, and will not be covered by Lyft if incurred on the way to the coverage area or to pick up a passenger.

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