As a passenger, it's important you know which vehicle to look for when requesting a ride.
The image in the app is an icon matching the make, model, year, and color of your driver's vehicle. These icons are assigned based on drivers' Lyft profiles (including the vehicle paperwork), but aren't photographs.
If your driver's car icon is wrong
If you notice the vehicle icon is significantly different from the vehicle your driver arrives with, contact us by tapping 'Contact Support' below.
Let us know what the specific difference is ("The app shows a silver car but driver's car was blue"), and we'll investigate.
To ensure a quick response, select the dropdown options in this order: 'Passenger,' 'Issue with a ride,' then 'My Driver's Car Was Wrong.'