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Express Drive maintenance and damages

Need maintenance or repairs for your rental vehicle? Start by selecting your Express Drive partner below:
Hertz maintenance
Routine maintenance is required to renew your rental. This includes things like oil changes, tire rotations, etc.
How will I know when to get maintenance?
You’ll receive a notification in your app or an email when it’s time for routine maintenance.
Once you’ve been notified, complete the maintenance as soon as possible.
You may be asked to return the vehicle if you don’t complete the maintenance within the required timeframe.
What to do
Once you’ve been notified that it’s time for maintenance, take the vehicle into a Hertz approved location to ensure it stays in good condition.
You can schedule a Hertz maintenance appointment through the Hertz portal. You should have been prompted to sign up for the Hertz maintenance portal at the time of pick up.
To gain access:
  1. Sign up through email provided by Hertz.
You can search for an approved service provider by zip code using the Hertz Maintenance Portal (HMP).
Once you’ve chosen an approved service provider, show them your maintenance voucher. You can find the maintenance voucher in the Hertz Maintenance Portal.
If you cannot access the Hertz Maintenance Portal , send an email to hertztnc@hertz.com or call 888-999-5980 to be reinstated into the HMP. If you're unable to drive the vehicle to your service location, you can use Hertz Roadside Assistance.
The vehicle will be towed to the original lot or to a Hertz-approved facility. Please note that you may be charged for the tow. View approved vendors. Back to top
Your costs
You won't be charged for routine maintenance at an approved vendor.
Only Hertz may give or approve maintenance outside their facility. You won't be reimbursed for maintenance at a non-approved vendor.
In-person inspections
Our Hertz partners require you to visit your rental location periodically to renew your contract. When you reach this point, you will be notified in advance to visit your Hertz location. You may schedule an appointment for this renewal up to seven days before. Doing so will expedite your visit; see how to make an appointment in your Lyft app.
Lyft recommends having your vehicle cleaned and fueled for these appointments, as Hertz may sometimes need to swap your rental vehicle. Also, you'll need to have performed your routine maintenance on schedule for Hertz to renew your vehicle in person.
Bring the vehicle to the rental location or an approved third-party vendor for routine maintenance.
Note: If you don’t complete your in-person inspection, your rental won’t auto-renew, and you may be asked to return it.
Charging your electric vehicle (EV)
As an EV Hertz renter, you'll be responsible for the charging cost. Head to the nearest charging station when you have 40-50 miles of battery life remaining.
You can find charging locations in your area through both PlugShare and EVCS.
EVCS offers subscription-based charging options for California drivers who prefer a monthly flat-rate charging option. For more information on pricing, where to charge, and potential savings, please visit EVCS. Support is available 24/7 for EVCS users. To connect with a live EVCS agent, call (866) 300-3827.
Hertz vehicle repairs
Examples of Hertz vehicle repairs include brake or transmission issues, tire replacements, or unscheduled maintenance items.
Hertz uses a network of repair providers. Contact your local Hertz location for the provider nearest you. If the vehicle cannot be repaired in a timely manner, the repair provider will direct you to your local Hertz rental office.
What to do
Don't call Allstate Roadside Assistance. Go to the Hertz or Pep Boys branch where you picked up the vehicle.
If the damage prevents driving (such as a brakes or transmission issue), call Hertz Roadside Assistance: 1-800-654-5060.
Note: Do not call Allstate Roadside Assistance to service a Hertz Express Drive Vehicle. Back to top
Your costs
You may be charged for damages or roadside assistance If Hertz determines that you are at fault. If you don’t rent another vehicle from Hertz, these funds may be deducted from your weekly earnings, rental deposit, or payment method on file.
If you rent with our Express Drive program, you may qualify for a Limited Liability Damage Waiver (LLDW) with Premium Emergency Roadside (PERS) for vehicles rented through Hertz. PERS covers damage fees from an accident and fees for Roadside Service like lost keys, towing, fuel delivery, and more.
Note: See your Hertz rental agreement or visit your local Hertz office for more information. Back to top
Flexdrive maintenance
Routine maintenance is required to renew your rental. This includes things like oil changes, tire rotations, etc.
How will I know when to get maintenance?
You’ll receive a notification in your app or an email when it’s time for routine maintenance.
Once you’ve been notified, complete the maintenance as soon as possible.
You may be asked to return the vehicle if you don’t complete the maintenance within the required timeframe.
What to do
To schedule your required maintenance:
  1. Open the main menu, then tap ‘Your Vehicles.’
  2. Tap ‘Your Vehicles,’ then tap ‘See details’ for your Express Drive rental.
  3. Tap ‘Schedule preventative maintenance.’
  4. Select a location.
When you arrive Show the vendor your Holman ID card. Your Holman ID may be a sticker or QR code on your vehicle’s visor. It could also be in the glove box of the vehicle.
They'll complete the service and bill Flexdrive directly. You won't be charged for routine maintenance at an approved vendor.
Your costs
You won't be charged for routine maintenance at an approved vendor.
Only Flexdrive-approved providers may give or approve maintenance. You won't be reimbursed for maintenance at a non-approved vendor.
If you can’t get maintenance, return the rental vehicle to the pickup location to avoid additional fees or consequences.
You may be subjected to a recovery fee if you don’t take action once you’ve been notified about maintenance.
Charging your electric vehicle (EV)
Note: Unlimited charging will no longer be available as of August 5, 2024 for all regions.
If you rent an EV through Flexdrive, you may have the option to opt-in to the unlimited charging plan.
For drivers in California, Oregon, and Washington, EVgo and Electrify America are the only two partners in our unlimited charging plan network. You will only be eligible for discounts at EVCS through Flexdrive whether or not you opt into the unlimited charging plan.
If you don’t opt-in, you’re responsible for the charging cost. We recommend opting out only if you have an L2 charger installed at your home.
If you have less than 40-50 miles of battery remaining, you should head to the nearest charging station.
Finding a charging location
Find the closest charging station through the Plugshare app. From the app's home screen:
  1. Open ‘Map Filters’ (tap the funnel icon at the lower right hand side).
  2. Scroll down to review ‘Networks’ first. Deselect all options, leaving only the Charging Partners specified in your rental agreement.
  3. Scroll up to then review ‘Plugs.’ Deselect all options, leaving only 'CCS/SAE.'
  4. Set ‘Location Filters’ to include 'Public Locations,' 'In Use Locations' and 'Requires Fee.'
  5. Close ‘Map Filters’ to see the available charging stations in your area.
How to charge: 
  1. For EVgo: Link your EVgo account with Lyft to get charging discounts. If you do not have an EVgo account, you can create one for free. Download the EVgo app to find nearby charging stations and follow the instructions in the EVgo app to charge. Once your account is linked, you will be able to access any associated discounts in the EVgo app. For drivers who opted into unlimited charging, you will see that you can charge for $0 in the EVgo app after your account link. For drivers with RFID cards, your RFID cards will continue to work for now, but will eventually be phased out. Please link your EVgo account instead to charge.
  2. For Electrify America: Use the Electrify America App to find a nearby charging station and follow the instructions.
Notes:
  1. Unlimited charging will no longer be available as of August 5, 2024 for all regions.
  2. If you opt in for an unlimited plan, only use the Charging Partner specified in your rental agreement. Different regions have different Charging Partners. You'll need to pay to charge on other networks outside the Charging Partners in your region.
Low tire pressure
Low tire pressure can reduce fuel efficiency and vehicle safety.
Having the correct tire pressure can:
  1. Improve fuel economy and handling.
  2. Extend tire life.
  3. Enhance safety.
  4. Reduce the risk of a blowout.
You can refill your tires at a local gas station or Flexdrive location.
If you think a tire has a bigger issue (like a leak), you can go to an approved service provider.
You can find your vehicle’s recommended tire pressure:
  1. On a sticker in the driver’s side door jamb.
  2. In the owner’s manual.
Your tires most likely need a pressure of 30-35 PSI, but it's important to check. Sometimes front and rear tires need different PSI.
Flexdrive damages
Damage examples include brake or transmission issues, tire replacement, or windshield repair.
If the vehicle can still drive, bring it to the location where you picked it up.
What to do
Go to the branch where you picked up your Flexdrive rental.
Note: Do not call Allstate Roadside Assistance to service a Flexdrive Express Drive Vehicle.
If the damage prevents driving (such as a brakes or transmission issue), call 1-833-274-5938 and follow the prompts for roadside assistance.
Your costs
You may be charged for damages or roadside services if you're found to be at fault. These funds may be deducted from your rental deposit.
See your Flexdrive rental agreement for more information.
As a Flexdrive renter, you may have the option to sign up for a Collision Damage Waiver (CDW) or a Partial Collision Damage Waiver (PCDW), depending on your region. These types of damage waivers can help cover the cost of damage fees if an accident does occur. Please visit your rental location to learn more and sign up for a CDW or PCDW.
Repairs not covered
Repairs not covered through the Express Drive program include:
  1. Broken tail lights.
  2. New or flat tires (outside of normal wear and tear).
  3. Chipped glass.
Protection plans
Protection plans reduce or get rid of  unexpected out-of-pocket costs if you accidentally damage your rental vehicle.
You’ll be responsible for $0 or up to $500 of these costs per incident. The exact amount will depend on what plans are available in your area and which one you choose.
Getting a protection plan is optional.
Note: Protection plans aren’t insurance. You may want to check if your insurance or credit card agreement covers rental car damage.
How it works
If the Flexdrive team finds accidental damages during an inspection, we’ll reduce vehicle damage costs based on your protection plan.
Note: You may be charged for damage to your vehicle if you use it in ways that aren’t allowed by your rental agreement.
Available plans
Protection plans vary by region.
To see pricing and availability of plans in your region, open the Lyft Driver app, then:
  1. Open the main menu, then tap ‘Vehicles and Devices.’
  2. Tap ‘Your Vehicles.’
  3. Tap ‘See details.’
  4. Tap ‘Change protection plan.’
Changing or canceling your plan
You can change your plan at any time.
If you downgrade or cancel, your plan will update at the next weekly rental renewal date.
If you upgrade, you’ll need to visit a Flexdrive location for a free inspection. Your new plan will begin the day the inspection is completed.
To change your plan, open the Lyft Driver app, then:
  1. Open the main menu, then tap ‘Vehicles and Devices.’
  2. Tap ‘Your Vehicles.’
  3. Tap ‘See details.’
  4. Tap ‘Change protection plan.’
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