After each ride, you can rate your driver and give feedback. All feedback is anonymous, and it's reviewed before it's shared with drivers.
You'll see your driver's rating when you request a ride, and they can see your rider rating too.
You can rate your driver on a scale of 1 to 5 stars, with 5 being the highest. If you rate a driver 3 stars or lower, you won't be paired with them again.
Rate your driver on the 'Rate & Pay' screen at the end of each ride.
All riders and drivers in these cities are required to follow their local public health guidance:
Los Angeles, CA
New York City, NY
Orange County, CA
San Bernardino, CA
You can cancel the ride if the driver isn't wearing a mask.
If you need to give us feedback about health safety, let us know in the app. Go to ‘Help’, then tap ‘COVID-19 Health Safety Issue’ to let us know.
All riders and drivers outside these regions should follow their local public health guidance. We know that everyone has different comfort levels, so you can still wear a mask during the ride if you'd like.
What to consider when rating
Rate your driver based on your experience throughout the ride.
If you had a great ride, you should rate your driver 5 stars.
When you rate a driver, it lets us know how that driver is doing.
If you have a question about the price of a ride, don't leave it in your driver feedback. Those ratings let us know if your driver did a good job.
You can submit questions about pricing in the 'Ride history' tab in your app.