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How to fix sound issues

We know it’s important to get alerts and notifications. If you’re not hearing these alerts, you may need to change your device’s settings.

Sounds issues are difficult to fix by email or phone because device settings and operating systems change often. We recommend visiting your service provider’s support team to solve any sound issues you have.

Before you start, update your app and device’s operating system. Learn how by reading Phone software recommendations and settings and How to update the app.

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Check your sound settings

To see if your phone is receiving driver alerts correctly, use the ride walkthrough feature:

  1. Open the app
  2. Tap ‘Help’
  3. Tap ‘Ride Walkthrough’
  4. Tap ‘Start Walkthrough.’ The walkthrough generates the sounds you would normally hear when receiving a ride request or giving a ride.

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Android sound settings

Android 6.0

The options below are found in Settings, then ‘Sounds and Notifications.’

  • System sound: Go to ‘Raise ‘Ringtone,’ then ‘Media’ and ‘Notifications.’ Use ‘System’ to adjust volume settings.
  • Sound mode: Use ‘Sound mode,’ then ‘Select Sound.’
  • Do not disturb: Make sure all boxes are unchecked for ‘Do not disturb.’
  • Notifications on Lock screen: Go to ‘Notifications on Lock screen,’ then toggle ‘Show content’ on.
  • App settings: In ‘Application Notifications,’ look for ‘Lyft.’ Then, activate all notification options.

Android 7.0

The options below are found in Settings.

  • Sound Mode: Go to ‘Sounds and Vibration.’ Make sure Sound Mode isn’t toggled to ‘Mute.’
  • Volume: Go to ‘Sounds and Vibration,’ then ‘Volume.’ Check the volume levels for ‘Ringtone,’ ‘Media,’ ‘Notifications,’ and ‘System’ to adjust as needed.
  • Do not disturb: Go to ‘Sounds and Vibration’ then ‘Do not disturb.’ Make sure all boxes are unchecked.
  • App Notifications: Go to ‘Notifications,’ then ‘Lyft.’ Turn notifications on.
  • Advanced App Notifications: Go to ‘Notification,’ then ‘Advanced.’ Look for ‘Lyft,’ then select ‘Allow notification’ and toggle ‘Set as Priority’ on. Toggle ‘Show Silently’ off.
  • App Display: Go to ‘Applications,’ then ‘Lyft’ and ‘Advanced.’ Make sure ‘Apps that can appear on top’ is toggled on.

For more info, head to Android Support.

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iPhone sound settings

iOS 10

  • General Volume Settings: The buttons on the side of your phone control its volume. To see and change your notification settings, follow the notifications instructions from Apple Support. iPhones have a few sound settings for different functions of the phone, like phone calls, text messages, and app notifications. On the home screen, swipe up to see your dashboard. You can adjust your volume on this screen. Open Lyft or Lyft Driver, then swipe up to adjust the volume from there.
  • Do not Disturb Settings: Read more from Apple Support about Do not Disturb settings.
  • Silent Switch: Make sure your 'Silence switch' isn’t activated. Read more from Apple Support on buttons and switches.

For more info, go to Apple Support.

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Bluetooth settings

Having your car and phone connected by Bluetooth alone may cause issues depending on your device’s service provider. Try temporarily turning off Bluetooth to see if the sound restores.

For Android users who want to turn off Bluetooth, go to ‘Connections' and ‘Bluetooth.’ Then, toggle Bluetooth off.

If your sound works after turning off Bluetooth, you may need to reset the connection to your Bluetooth devices.

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Other languages

Lyft is designed to provide voice notifications in English.

If you’re hearing notifications in a different language, check your device’s language and navigation language settings.

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Need something else?

Contact Support