Your acceptance rate is the percent of ride requests you accept and complete. We use acceptance rates to determine driver eligibility for incentives (like Power Driver Bonus) and help keep passenger wait times short.
When giving Lyft rides, you have the right to accept or ignore any ride request. You're always free to decline ride requests you don't want, but declined requests will still count toward your total ride requests when we calculate your acceptance rate.
- How your rate is calculated
- Shared rides and your rate
- Lowered acceptance rates
- Sample acceptance rate math
Specifically, your acceptance rate is the number of unique ride requests you’ve accepted and completed, either by successfully dropping off passengers or marking passengers as 'no show.' Rider cancellations are excluded from your acceptance rate.
|Rides completed||+||Rides marked 'no show'|
|Total ride requests|
As shown above, we combine your completed rides with 'no-show' rides. Then, we take that total and divide it by the total number of ride requests to calculate your acceptance rate.
Heads up: Acceptance rates are calculated weekly and reset Mondays at 5 AM.
Each pickup (including passengers bringing a friend) in Shared rides counts as one ride.
Rides cancelled because of an incorrect number of passengers (like when a passenger shows up with more friends than indicated in the app) are considered 'no show.'
Like any ride request, you can choose to accept or ignore Shared ride requests. If you prefer not to give a Shared ride, let the request expire and wait for a non-Shared request. Please note that declined Shared ride requests are still counted in your total ride requests when your acceptance rate is calculated.
If you cancel a Shared ride that has multiple passengers on the route, it counts as one cancel per passenger. For example, if the ride has two pickups and you cancel the ride after accepting the request, it counts as two ride cancellations.
If a request counts down to zero before you accept it, your acceptance rate may decrease.
If you can’t or don’t want to accept ride requests, we recommend taking a break. Breaks are fine and good for your health!
Your acceptance rate may decrease due to:
- Missed requests: Lyft tracks when you miss requests due to technical issues like poor network connectivity, so these missed requests won't count against your acceptance rate. Read Phone and connectivity issues to learn how to prevent technical and connectivity issues.
- Heads up: Intentionally toggling Airplane mode or force-quitting the app to avoid requests can impact your acceptance rate
- Driver cancellations: Requests that you cancel count against your acceptance rate. Learn more at Cancellation and no-show policy for drivers.
Need help? Tap 'Call Me' to speak directly with our driver support team. After you enter your number, we'll connect you in a few moments.
Say you complete 50 rides one week, you miss 2 requests, and you cancel 1 ride. Your acceptance rate for the week would come to 94% (that's 50 completed rides out of a total 53 requests).
|50 Rides completed||= 94% Acceptance rate|
|53 Total ride requests|