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California airport information for drivers

 

To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed detailed instructions on each section:

The following information applies to all airports:

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

Lyft emblem
  • Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides.
  • If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
  • If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Lyft emblem

Conduct at the airport
  • Do not stop or pull over in crosswalks.
  • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  • Always follow instructions given by airport personnel.
  • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
Waybill

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Prohibited airports

At California airports other than those listed above, operations are currently prohibited — including pickups and drop-offs. This includes (but is not limited to) all airports in the list below.

  • Stockton Metropolitan (SCK)
  • Buchanan Field Airport (CCR)
  • Truckee-Tahoe Airport (TRK)
  • Camarillo Airport (KCMA)
  • Mojave Airport (MHV)
  • Napa County Airport (APC)
  • Ramona Airport (KRNM)
  • Sacramento Executive (SAC)
  • Sacramento Mather Airport (MHR)
  • San Bernardino Int'l (SBD)
  • Santa Maria Airport (SMX)
  • Ventura County Airport (OXR)
  • Southern California Logistics Airport (VCV)

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How to redirect a prohibited airport request

If your city's airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a passenger moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they'll need to find alternate means of transportation.

Drop-offs can be trickier. If a passenger asks you to take them to a prohibited airport, here are some tips on how to make the conversation go smoothly:

  1. Offer to take them to a nearby destination. Note: drop-offs at rental car agencies and flight schools are currently prohibited at this time.
    Redirecting Prohibited Airport Rides
  2. Apologize, and politely cancel the ride. Worried about your acceptance or cancellation rate? Let us know and we'll remove it from that day's summary.

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Permitted Airports

As a driver on the Lyft platform, it's important that you know and follow airport regulations. While we've worked hard to reach agreements with many California airports, there are other California airports where we do not currently have permission to operate.

If you conduct any operations at a prohibited airport (see Prohibited Airports section below), officials are issuing citations and Lyft is prevented from covering any costs for those prohibited airport rides.

Even if you conduct permitted operations at an authorized airport (see Permitted Operations section below), you still must follow airport regulations (e.g., trade dress). If you get cited for violating airport regulations, Lyft is not responsible for these citations. As a driver, you are responsible for the cost of any such citation from the airport. Failure to comply with airport regulations may result in a deactivation of your driver account.

Lyft is available at the following airports in California:


Burbank Bob Hope Airport (BUR)
BUR Map


 Click here to watch a video on detailed operating procedures at BUR airport.

Pickups:

  • Pick up passengers from the first island of the pedestrian curb outside of Terminal B.
    To get to the pickup area, stay in the left lane and follow the signs for Valet.
    After you pass the Short Term Parking Structure, follow the Commercial Vehicles Only Sign and move into the right lane.
    Pickup at the south end of the island, across from Terminal B baggage claim. Please pull all the way to the end and do not double park.
  • Do not wait or circle back at the airport if the passenger is delayed. BUR requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not park in any of the private parking lots along Empire Ave.

Drop-offs:

  • Drop off passengers curbside at their terminal of choice.
  • Do not wait at the airport terminal after drop-off. You must leave airport property immediately after dropping off your passenger.

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Cross Border Xpress Airport (CBX)
BUR Map

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the designated staging area (along Siempre Viva Rd) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

  • Pick up passengers at the terminal curbside.
  • Do not wait or circle back at the airport if the passenger is delayed. BUR requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not park in any of the private parking lots along Empire Ave.

Drop-offs:

  • Drop off passengers at the terminal curbside.
  • Do not wait at the airport terminal after drop-off. You must leave airport property immediately after dropping off your passenger.

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Fresno Yosemite International Airport (FAT)
FAT Map

 

Pickups:

  • Pick up passengers from the designated Rideshare area (look for the signs), between the main lobby and baggage claim.
  • Do not wait or circle back at the airport if the passenger is delayed. FAT requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Drop-offs:

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport for additional ride requests after drop-off.

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Long Beach Airport (LGB)
LGB

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the designated staging area (TNC Holding Lot, pictured above) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

  • Pick up passengers from the outer curb at Arrivals.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Do not wait at the airport or circle the terminal if the passenger is delayed. Instead, use the staging area.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport after drop-off. If you would like to accept additional requests, head to the staging area.

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Los Angeles International Airport (LAX)

Heads up: Due to Los Angeles World Airports (LAWA) regulations, Lyft is currently unable to allow TCP vehicles to pick up passengers at LAX. Learn more here.

 

What you'll need to drive at LAX:

  1. Permanent License Plate
  2. Complete the LAX Airport Lesson
  3. Airport Placard displayed on your front windshield
  4. Lyft Emblems displayed on your front and back windshields

TNC Area

 

Waiting for requests:

  • You must have a permanent license plate in order to operate at LAX airport. You are subject to airport citations if you drive at the airport with temporary plates.
  • Beginning 10/18/2018, there will be a new, Lyft-only staging lot opening in the block bordered by Vicksburg Ave, W 98th St, S Sepulveda Blvd, & 96th St.
    • The entrance to the new lot is located at the south east corner of the lot, along W 98th St.
    • The new lot is open from 6am-10pm, daily.
    • There will also be a Lyft service trailer inside the lot open from 8am-8pm, daily.
  • The old staging lot will still be open for use. It is located on the western boundary inside the TNC Assignment area. It can be entered from from 6100 Westchester Pkwy.
  • Wait in the designated TNC assignment area. Only drivers within the designated area are added to the queue. You may use either staging lot or wait in another location within the TNC assignment area (pictured above).
    • Do not wait in the Burger King parking lot. It is not part of the TNC assignment area.
  • The queue is first in, first out. The driver who has been waiting within the assignment area in driver mode the longest gets the next request. Your physical location within the assignment area doesn't affect your spot in the queue, but if you exit the assignment area or log out of driver mode, you'll lose your spot.
  • A limited number of drivers are allowed in the queue at a time. Follow the instructions in the app. If directed to leave, you must exit the assignment area. Learn how to view your position in the queue here.
  • If the staging lot is full, you must leave the lot. You may wait for requests in a different location within the assignment area. You won't lose your place in line.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the assignment area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests affect your place in line. If you're the one to cancel a request or if you miss a request, you''ll be placed at the back of the queue.
  • Do not use the limo parking spaces in the staging lot.
  • Do not solicit local businesses in the TNC assignment area or violate parking laws.

LAX Pickups and Drop-offs

 

Pickups:

  • You must have a permanent license plate in order to operate at LAX airport. You are subject to airport citations if you drive at the airport with temporary plates.
  • Beginning 11/17/2018, drivers will be permitted to pick up passengers from the upper and lower levels.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • If you're picking up an ADA passenger, you must use the ADA access loading zone on the lower level.
  • Do not wait or circle back at the airport or wait on the terminal roadway if the passenger is delayed. Instead, head back to the TNC assignment area (map above) and wait there for another request. Kindly ask your delayed passenger to request another ride when he or she is ready.
  • Rematch is a feature that enables you to be matched with additional passengers shortly before or after completing a drop off. This means you can receive a ride request for up to 45 seconds after dropping off a passenger without returning to the assignment area. Please don't recirculate or wait in the Central Terminal Area for a rematch, as airport authorities may issue citations. Please review the LAX airport regulations above.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll get an SMS after dropping off the passenger to let you know you can return to the assignment area for a preferred spot in the queue. Please note: if you give a ride before returning to the assignment area, you may still qualify for a preferred spot in line.
  • All forms of advertising (vehicular & non-vehicular) are prohibited when operating at LAX Airport including in the vehicle staging lot and pickup/drop-off areas.

Drop-offs:

  • You must have a permanent license plate in order to operate at LAX airport. You are subject to airport citations if you drive at the airport with temporary plates. If you need to politely decline the trip, here are some suggestions.
  • Drop off passengers at Departures for the passenger's carrier of choice.
  • Do not wait for requests at the airport terminal after dropping off a passenger. To accept additional ride requests, proceed to the TNC assignment area.
  • All forms of advertising (vehicular & non-vehicular) are prohibited when operating at LAX Airport including in the vehicle staging lot and pickup/drop-off areas.

Mandatory Regulations at LAX

  1. Permanent License Plate (no temporary plates!)
    • LAX prohibits Lyft operations from vehicles without permanent license plates. You must have a valid license plate displayed on your vehicle, as well as updated in the driver app in order to enter the airport queue or operate at LAX. Learn how to update your license plate here.
  2. LAX Airport Lesson
    • You must complete the mandatory LAX lesson in order to conduct airport rides at LAX. See the lesson in the 'Tutorials' tab of the Driver Dashboard.
    • You must have a permanent license plate to complete the tutorial.
  3. Airport Placard
    • To receive your LAX placard, complete the LAX online lesson and quiz. You can access the quiz in the 'Tutorials' tab of the Driver Dashboard.
    • Please note: you must both complete the LAX quiz and have a valid license plate in order to receive an LAX placard.
    • To update your license plate, go to your Dashboard in the driver app, tap the menu icon in the top left, and tap 'Vehicles'. You can see approve vehicles and update your license plate if needed.
    • You must only display the authorized placard issued to you directly by Lyft, which includes your assigned driver ID and other required fields. Drivers can be cited for displaying an unauthorized placard.
    • If you didn't receive a placard, need a new placard, or need to update your license plate, let us know and we’ll look into it. Make sure to tell us which vehicle you need a placard or license plate update for.
    • Your airport placard and Lyft emblems are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.
    • If you drive more than one vehicle on the Lyft platform, each vehicle needs its own placard.
    • Sample Placard: Sample Placard Sample Placard Back
  4. Lyft Emblems
    • You must post your emblem and placard on your windshields for LAX rides
    • LAX Airport prohibits the display of multiple TNC emblems simultaneously. While driving for Lyft, please be sure that you are displaying only your Lyft emblem.Placard and emblems

How to decline airport requests if you have temporary plates

If a passenger sets their destination to LAX after they have started their ride, here are some tips on how to make the conversation go smoothly:

  1. Offer to take them to a nearby destination.
    Redirecting Prohibited Airport Rides
  2. Apologize, and politely cancel the ride. Worried about your acceptance or cancellation rate? Let us know and we'll remove it from that day's summary.

In-Person Support

Drivers in the Los Angeles area are welcome to come to the Lyft Hub or Hub Lite in Wally Park for in-person support, replacement Lyft emblems, or to get a replacement airport placard.

Review Our Policies

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Oakland International Airport (OAK)
IMAGE

 

Waiting for requests:

  • Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
OAK

 

Pickups:

  • Pick up passengers from the commercial curb (3rd island) across the terminal entrance, and call your passenger to let them know where you are waiting.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Do not pick up passengers curbside at the terminal entrance.
  • Do not wait or circle back at the airport if the passenger is delayed. OAK requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not wait for airport requests at Airport Plaza (175-195 98m Avenue).
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

  • Drop off curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport or accept additional ride requests after drop-off. You must leave airport property immediately after dropping off your passenger.

Airport Placard:

  • At SFO and OAK airports, you are required to have an airport placard in addition to your two Lyft emblems.
  • Your airport placard and Lyft emblems are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.
  • If we do not have your license plate in our system, you will be issued a temporary placard with an expiration (example below).
  • To update your license plate: In your Lyft app, go to Dashboard, tap the menu icon in the top left, and select Vehicles & Docs. You can see your vehicle(s) and update your license plate if necessary.
  • Once you've updated your license plate, or if you need a placard for an additional vehicle, reach out to our Support team.
Emblem and placard placement

In-Person Support:

Drivers in Oakland and San Francisco are welcome to come to the Lyft Hub for in-person support or to get a replacement airport placard.

2300 26th St.
San Francisco, CA 94107
Mon - Fri: 8 AM - 8 PM
Sat: 9 AM - 6 PM
Sun: 12 PM-5 PM

 

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Ontario International Airport (ONT)
ONT

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the designated staging area (Cell Phone Lot) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

  • Pick up passengers at the designated pickup zones outside each terminal (pictured above).
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Do not wait at the airport or circle the terminal if the passenger is delayed. ONT requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.

Drop-offs:

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport or accept additional ride requests after drop-off. If you would like to accept additional requests, head to the staging area.

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Orange County: John Wayne Airport (SNA)
SNA Staging

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. Do not park on DuPont between Michelson and Business Center Drive or any other area marked "No Parking."
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
SNA Garage A
SNA Garage B
SNA Garage C

 

Pickups:

  • Pick up passengers from the designated pickups areas as illustrated above on level 3 of Garages A, B & C. (Level 3 is the same level as the departures level).
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Do not wait or circle back at the airport if the passenger is delayed. SNA requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
SNA Map

 

Drop-offs:

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport after drop-off. You must leave airport property immediately after dropping off your passenger.

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Palm Springs International Airport (PSP)
PSP Map

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the designated staging area (off of Kirk Douglas Way) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

  • Once you have been matched with a passenger, exit the staging area by turning left onto Kirk Douglas Way. Continue driving past the public parking lot entrance about 120 feet then turn left at the sign labeled “TNC”.
    • Once at the key pad, enter code 2580 (if you encounter code issues, press button for assistance, hold button down only when you talk).
  • Continue through the gate to the TNC designated parking spaces located 500 feet past the entry on right side of roadway.
    • Pull forward into the farthest open stall. Drive slow in this commercial lane yielding to pedestrian crossing and other loading vehicles.
    • The Lyft app moves the passenger's pin to the approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport
  • If your customer indicates they are on the building curb, do not pick them up, but instruct them to the designated pickup area in the outer roadway.
  • The airport strictly prohibits picking up passengers outside of the designated area. Doing so can result in you being removed from airport pickup privileges.
  • Do not wait or circle back at the airport if the passenger is delayed. PSP requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport after drop-off. You must leave airport property immediately after dropping off your passenger.

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Sacramento International Airport (SMF)
SMF Staging

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the staging area (pictured above) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
SMF Map

 

Pickups:

  • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Terminal A Pickups: Pick up passengers at the north end curbs. Drive north along Lindbergh Dr to get to the pickup area.
  • Terminal B Pickups: Beginning Monday, 11/19/2018, pick up passengers at the East Commercial Curb along the outer curb, across from door 3. Drive north along Lindbergh Dr to get to the pickup area.
  • Rental Car Terminal: Stay close to the outer curb, as the inner curb is a bus lane.
  • Do not wait or circle back at the airport if the passenger is delayed. Instead, head to the designated staging area or ask the passenger to cancel and request another ride when they are ready.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport after drop-off. If you would like to wait for additional requests, head to the designated staging area.

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San Diego International Airport (SAN)
SAN

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. The staging area is located off Harbor Dr (pictured above).
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

  • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Terminal 1: Second lane from the terminal, between first and second crosswalks.
  • Terminal 2: Lower level on the outer-most lane between second and third crosswalks.
  • Do not wait at the airport or circle the terminal if the passenger is delayed. SAN requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not pick up passengers curbside at the terminal entrance.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • You may get a pickup request right before or after dropping off at the airport (rematch ride). If you do not receive a rematch, do not wait at the airport. If you would like to accept additional requests, head to the staging area.

Airport Rules, Do's:

  1. Use designated staging area to wait for customer confirmation.
  2. Have the appropriate trade dress(s) affixed to the front and back windshield visible from 50 ft.
  3. Obey all road instructional and warning signs.
  4. Enter the designated pick up zones cautiously in a single file line.
  5. When possible, roll down window when in pick up zones as to hear Airport Traffic Officer and Customer Representative (ATO/CSR) instructions.
  6. Listen for and follow Instructions of ATO/CSR.
  7. Pull all the way forward when in pickup zones.
  8. Always confirm customer's name.
  9. Exit pick up zones with caution, watching for pedestrians and other transportation modes.
  10. Logged into your driver app, actively waiting for rides at all times.

Airport Rules, Don'ts:

  1. Drive into the Terminal Transportation Islands aggressively.
  2. Ignore speed limit, stop, yield, crosswalk and other instruction signs.
  3. Enter designated zones with loud music or media playing.
  4. Have trade dress blocked or obstructed from view of ATO/CSR's.
  5. Double park to load or obstruct free use lanes.
  6. Ignore instructions of ATO/CSR's.
  7. Pick up customers outside of the designated zones.
  8. Wait outside of the designated zones.
  9. Drive with an advertisement on your vehicle. Violations are subject to a $500 fine.
  10. Log out of your driver app and loiter. Violations are subject to citations.

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San Francisco International Airport (SFO)
SFO Airport

 

Waiting for requests:

  • Wait in the designated staging area. Only drivers within the staging area are added to the queue. The entrance to the main staging areas is off of S McDonnell Rd.
  • TCP (charter-party carrier) Vehicles/limousines should stage in the TCP staging area pictured above. Non-TCP vehicles should stage only in the TNC staging areas depicted above. Staging in the wrong area(s) are subject to airport fines.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups:

  • Beginning June 25, 2018: During high-volume times in the morning and evening, you may be dispatched to the upper level of the domestic parking garage for pickup requests from Terminals 1, 2, and 3.
    • Please see map below and video here for details.
  • Pickups occur only on the Departures level in the following locations:
    • Domestic Terminals: Level 2
    • International Terminal: Departures level, at the designated pickup locations along the outer curb (Zones 14-17).
  • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Do not pick up passengers from Arrivals (Lower Level).
  • Do not stop in red zones.
  • Wait in the staging area (pictured above) if your passenger is delayed — do not wait on the terminal roadway. If the staging area is full, you will need to leave airport property.
  • Always obey the posted speed limit and keep an eye out for pedestrians.
  • Rematch is a feature that enables you to be matched with additional passenger(s) shortly before or after completing a drop off. This means you can receive a ride request for up to 45 seconds after dropping off a passenger without returning to the staging lot.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
SFO Garage Map

 

Drop-offs:

  • Drop offs occur on the Departures level at the passenger’s carrier of choice:
    • Domestic Terminals: Level 2
    • International Terminal: Departures level, at the designated drop-off location along the outer curb (Zones 14).
  • As of July 23, 2018: Drivers will be permitted to drop off passengers on the arrivals (lower) level at both the domestic and international terminals in an effort to alleviate traffic congestion on the upper-level.
    • Pick-ups at the arrivals level are still prohibited.
  • Do not stop in red zones.
  • Always obey the posted speed limit and keep an eye out for pedestrians.

Airport Placard:

  • At SFO and OAK airports, you are required to have an airport placard in addition to your two Lyft emblems.
  • Note: The airport placards that have printed expiration dates in June 2018, have been approved by the airports to be valid through the end of 2018.
  • Your airport placard and Lyft emblems are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.
  • If we do not have your license plate in our system, you will be issued a temporary placard with an expiration (example below).
  • To update your license plate: In your Lyft app, go to Dashboard, tap the menu icon in the top left, and select Vehicles & Docs. You can see your vehicle(s) and update your license plate if necessary.
  • Once you've updated your license plate, or if you need a placard for an additional vehicle, reach out to our Support team.
Emblem and placard placement

In-Person Support:

Drivers in San Francisco are welcome to come to the Lyft Hub for in-person support or to get a replacement airport placard.

2300 26th St.
San Francisco, CA 94107
Mon - Fri: 8 AM - 8 PM
Sat: 9 AM - 6 PM
Sun: 12 PM-5 PM

 

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San Jose International Airport (SJC)
SJC Map

 

Waiting for requests:

  • Requests are given on a First-in, First-out (FIFO) basis at SJC. The staging area is located between the Bayshore (101) and Guadalupe (87) freeways.
  • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue. Do not wait in commercial parking lots for airport requests, including Filice Accountancy Corporation on Technology Dr.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • There is a 30 minute time limit in the staging area. If you do not receive a request within 30 minutes, you must exit the staging area and re-enter.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

Pickups:

  • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Terminal A: pick up passengers from the east side of the Ground Transportation Island, at the Smartphone App Rides area — Spot 1.
  • Terminal B: pick up passengers from the east side of the Ground Transportation Island south of center crosswalk, at the Smartphone App Rides area — Spots 8 & 9.
  • Do not pick up passengers curbside at the terminal entrance unless is it for a designated ADA (disabled) passenger. If you're picking up an ADA passenger, you must use the ADA access loading zone. ADA passengers will call drivers to confirm their location at the ADA access loading zone.
  • Do not wait or circle back at the airport if the passenger is delayed. SJC requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not cut through the Airport rental car facility when going from Terminal A to Terminal B. Doing so may result in a citation.
  • Pre-dispatch: While waiting for requests, you may receive an SMS and an in-app note directing you to head toward the terminal. While en route, you should receive a ride request. If you do not, head back to the staging area. As long as you're back within 15 minutes, you'll be placed at the front of the queue. More information on pre-dispatch can be found here.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs:

  • Drop off passengers only at Departures at the passenger’s carrier of choice.

San Jose business tax license:

The City of San Jose requires independent contractors conducting business in San Jose to get a Business Tax Registration Certificate. More information about this requirement is available on the City's website at www.sanjoseca.gov. If you conduct business in San Jose, here’s what you need to do:

  1. Complete a business tax application.
  2. Follow the instructions and submit your application and check by mail or in person.

    By mail:
    City of San Jose – Finance Department
    Attention: Payment Processing
    200 E. Santa Clara St.
    13th Floor
    San José, CA 95113

    In person:
    City of San Jose -
    Customer Service Window 1 or 2
    200 E. Santa Clara St.
    1st Floor
    San José, CA 95113

  3. Once you receive it, keep your business tax certificate in your glove compartment. You may need to present it to an officer if approached.

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Santa Barbara Airport (SBA)
SBA Map

 

Pickups:

  • Pick up passengers from Arrivals and pull up to the white curb.
  • Do not wait or circle back at the airport if the passenger is delayed. SBA requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Drop-offs:

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport or accept additional ride requests after drop-off. You must leave airport property immediately after dropping off your passenger.

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Sonoma: Charles M. Schulz-Sonoma County Airport (STS)

First, be sure to review and understand the TNC Driver Rules of Conduct for STS Airport.

STS

 

Pickups:

  • Pick up passengers from one of the four designated TNC spaces (pictured below).
  • Do not wait or circle back at the airport if the passenger is delayed. STS requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Drop-offs:

  • Drop off passengers at the main terminal in the designated Loading Zone.
  • Do not wait at the airport or accept additional ride requests after drop-off. You must leave airport property immediately after dropping off your passenger.

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All Other Permitted Airports

The rules below for pickups and drop-offs apply to the following airports:

  • Bakersfield Airport | BFL
  • Chico Municipal Airport | CIC
  • Coachella Valley Jacqueline Cochran Regional Airport | TRM
  • Crescent City - Del Norte County Regional Airport | CEC
  • French Valley Airport | RBK
  • Gillespie Field Airport SEE
  • Hayward Executive Airport | HWD
  • Hollister Municipal Airport | HLI
  • Imperial County Airport | IPL
  • Lake Tahoe Airport | TVL
  • Livermore Municipal Airport | LVK
  • Los Angeles: Van Nuys Airport | VNY
  • McClellan–Palomar Airport CLD
  • Merced Regional Airport | MCE
  • Modesto City-County Airport | MOD
  • Monterey Regional Airport | MRY
  • Oceanside Airport | OCN
  • Redding Municipal Airport | RDD
  • Salinas Muncipal Airport | SNS
  • San Diego: Montgomery Field Airport | MYF
  • San Diego: Brown Field Municipal Airport | SDM
  • San Luis Obispo Airport | SBP
  • Santa Monica Airport | SMO
  • Upland: Cable Airport | CCB
  • Visalia Municipal Airport | VIS
  • Watsonville Municipal Airport | WVI
  • Yuba County Airport | MYV

Pickups:

  • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs:

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

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