An important message to our community:

Our Support team is available 24 hours a day, 7 days a week. Due to high volume, our wait times are longer than usual. To help us assist you faster, please avoid submitting multiple requests. Thanks for your patience.

How we ensure driver and passenger safety

Safety and comfort are our top priorities. While we strive to create a fun and relaxed atmosphere, we remind all our community members that nothing is more important than the safe and timely arrival of all our Lyft rides to their destination. From background checks to our first-of-its-kind $1M liability coverage, our safety standards cover a number of bases. Our safety measures include:

  • Criminal background checks
  • DMV checks
  • Vehicle inspections
  • Primary liability insurance coverage
  • Zero-tolerance drug and alcohol policy
  • Community Safety Education program in partnership with RAINN
  • Star rating system

If you would like to learn more about our safety measures, please visit

See also:

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115013081108 en-us