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Roadside Assistance for Platinum Drivers

The following service from Allstate is available for Platinum drivers' Lyft-approved vehicles. Service on other personal vehicles is not covered.
Heads up: Platinum roadside assistance is unavailable on Express Drive rental vehicles (see Rental car maintenance and repairs for more information).

24-hour dispatch for:

  • Emergency towing service — up to 5 miles included, $5 per mile thereafter
  • Emergency fuel delivery — you pay for the fuel
  • Tire service — if applicable, you pay for the cost of a new tire
  • Emergency battery jump service
  • Lockout service

How to request service

Call 844-400-1449 to arrange emergency roadside assistance from Allstate Roadside Services.


How payment works

Lyft will cover base roadside assistance services from Allstate: $79 for towing up to 5 miles, and up to $59 for non-tow services like fuel delivery, tire changing, lockout, and dead battery.

Allstate will bill Lyft directly for the base service costs.

You'll be required to pay for any towing beyond 5 miles at $5 per mile and/or maintenance costs incurred with your service.

Note: You must be Platinum level at the time you request service for this rate to apply.


See also:

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