The following service from Allstate is available for Platinum drivers' Lyft-approved vehicles. Service on other personal vehicles is not covered.
Heads up: Platinum roadside assistance is unavailable on Express Drive rental vehicles (see Rental car maintenance and repairs for more information).
24-hour dispatch for:
- Emergency towing service — up to 5 miles included, $5 per mile thereafter
- Emergency fuel delivery — you pay for the fuel
- Tire service — if applicable, you pay for the cost of a new tire
- Emergency battery jump service
- Lockout service
How to request service
Call 844-400-1449 to arrange emergency roadside assistance from Allstate Roadside Services.
How payment works
Lyft will cover base roadside assistance services from Allstate: $79 for towing up to 5 miles, and up to $59 for non-tow services like fuel delivery, tire changing, lockout, and dead battery.
Allstate will bill Lyft directly for the base service costs.
You'll be required to pay for any towing beyond 5 miles at $5 per mile and/or maintenance costs incurred with your service.
Note: You must be Platinum level at the time you request service for this rate to apply.