New as of October 2017, we’ve launched Streak Bonuses to reward drivers for sticking with Lyft and accepting back-to-back rides.
We’ll notify drivers in the app and by text message when streak bonus hours are happening, so keep an eye out for Streak Bonus notifications!
- How Streak Bonus works
- About streak bonus hours
- How to get Streak Bonus
- Bonus payment
- Passenger cancellations
- Line and Streak Bonus
- Streak Bonus example
- Other questions
We’ll send drivers a text message and notify them in the app when a streak bonus hour is active. In these notifications, we’ll also tell you the streak requirements and bonus amount.
A streak happens when you’re online and accept all required future ride requests. A streak will break between rides if a driver:
- Goes offline and out of driver mode
- Cancels a ride
- Misses a ride request
- Enters destination mode
Your streak begins when you accept or pick up a ride during a streak bonus offer hour. You can complete multiple streaks during active streak hours if the first ride in each streak was accepted during the streak bonus hour and you meet streak’s requirements again.
The required number of rides changes for Streak Bonus. We’ll let drivers know the required number in the same in-app and text notification we send when a streak bonus hour is active.
You can see active streaks and track your progress online in the Lyft Driver app. The streak counter increases with each successful, back-to-back pickup in a streak.
Heads up: Streak Bonus offers aren’t limited to specific neighborhoods, cities, or regions. Always rely on in-app and text notifications to see whether a Streak Bonus is available near you.
Streak bonus hours change, which means there aren’t specific times that streak hours are regularly active.
As long as your first ride is accepted or started in the bonus hour, your streak will count for the bonus (even if rides after the first ride start after the bonus hour period).
If we let you know 3 pm-4 pm is a streak bonus hour and you accept the first ride request at 3:55 pm, it doesn’t matter when you receive and accept the remaining ride requests if the streak isn’t broken.
There’s no opt-in or eligibility process for Streak Bonuses. When we notify you that a streak bonus hour is live, follow these steps:
- Pick up or accept the first ride during a streak bonus hour timeframe
- Stay online in driver mode
- Accept every ride until you meet the streak’s requirement
- That’s it! Cash out, and look out for our next streak notification.
When a streak bonus hour is active, the app lets you keep track of your Streak Bonus progress.
Your Streak Bonus is included on the payment of the streak’s last completed ride. That means it’s available to transfer with Express Pay.
For example, if the streak requirement was four rides, the bonus would be included on the fourth ride.
If you completed two streaks for a Streak Bonus of four rides, the bonus will be shown on each streak’s fourth ride.
Heads up: You’ll get the whole Streak Bonus amount on your streak’s last ride, no need for commission math.
View ride breakdowns in the Driver Dashboard’s 'Driving History.' Streak Bonuses are also included in the ‘Bonuses’ section of your weekly earnings statement.
You won’t be penalized if a passenger cancels during a streak bonus hour. Rides cancelled by passengers won’t count toward your streak or break a current streak.
If a passenger makes the first ride request for your streak during the streak bonus hour but cancels the request after the hour ends, the ride won’t go toward your Streak Bonus and the streak will end.
For example, say there’s a streak bonus hour from 5 pm-6 pm and a passenger requests the first ride in your streak at 5:56 pm. If the passenger cancels at 6:02 pm, you’ll be unable to receive additional requests within the streak hour so the streak will end.
Each pickup during a Line ride counts as a ride toward your streak, which can help you reach your required rides faster.
For instance, if you pick up three passengers as three different Line pickups, your total would be three rides.
Joanna drives with Lyft. She checks the app and sees a $10 Streak Bonus active from 8 am-9 am on three rides.
She only needs to accept or pick up the first ride between 8 am-9 am to start the streak, then complete any two rides sent her way. As long as the first ride starts during the bonus streak hour timeframe, the streak counts!
Joanna goes online and gets her first ride request at 8:45 am. She stays online in driver mode and accepts the next two rides.
Because she completed her 3-ride streak, Joanna will see a $10 bonus on the third ride’s earnings.
For a list of other questions on Streak Bonus, see our Hub post!