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California airport information for drivers

As a driver on the Lyft platform, it's important that you know and follow airport regulations. While we've worked hard to reach agreements with many California airports, there are other California airports where we do not currently have permission to operate.

If you conduct any operations at a prohibited airport (see Prohibited Airports section below), officials are issuing citations and Lyft is prevented from covering any costs for those prohibited airport rides.

Even if you conduct permitted operations at an authorized airport (see Permitted Operations section below), you still must follow airport regulations (e.g., trade dress). If you get cited for violating airport regulations, Lyft is not responsible for these citations. As a driver, you are responsible for the cost of any such citation from the airport. Failure to comply with airport regulations may result in a deactivation of your driver account.

Thank you for staying compliant, and respecting our agreements with airport officials.

For information about airports outside of California, please refer to this page.


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Permitted airports

Tap each airport name for detailed instructions:


Rules by airport

Burbank Bob Hope Airport (BUR)

BUR Map

Pickups at BUR

  • Pick up passengers from the first island of the pedestrian curb outside of Terminal B.
    To get to the pickup area, stay in the left lane and follow the signs for Valet.
    After you pass the Short Term Parking Structure, follow the Commercial Vehicles Only Sign and move into the right lane.
    Pickup at the south end of the island, across from Terminal B baggage claim. Please pull all the way to the end and do not double park.
  • Do not wait or circle back at the airport if the passenger is delayed. BUR requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not park in any of the private parking lots along Empire Ave.

Drop-offs at BUR

  • Drop off passengers curbside at their terminal of choice.
  • Do not wait at the airport terminal after drop-off. You must leave airport property immediately after dropping off your passenger.

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Fresno Yosemite International Airport (FAT)

FAT Map

Pickups at FAT

  • Pick up passengers from the designated Rideshare area (look for the signs), between the main lobby and baggage claim.
  • Do not wait or circle back at the airport if the passenger is delayed. FAT requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Drop-offs at FAT

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport for additional ride requests after drop-off.

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Long Beach Airport (LGB)

LGB

Waiting for requests at LGB

  • Wait in the designated staging area. Only drivers within the designated staging area (TNC Holding Lot, pictured above) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at LGB

  • Pick up passengers from the outer curb at Arrivals.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Do not wait at the airport or circle the terminal if the passenger is delayed. Instead, use the staging area.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at LGB

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport after drop-off. If you would like to accept additional requests, head to the staging area.

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Los Angeles International Airport (LAX)

Important reminder: You must complete the mandatory LAX lesson and receive a permanent airport placard in the mail before entering LAX airport (more information below). See the less in the 'Tutorials' tab of the Driver Dashboard.

If you have complaints or comments to report to LAX, visit the LAX airport website to file them.

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. Please see a full list of LAX’s rules and regulations, found at the airport’s website here and the LAX ground transportation rules and regulations found here. As a driver, you must follow the rules listed below in order to avoid receiving administrative citations from LAX Airport.

TNC assignment area and staging lot address

The staging lot address for LAX is Westchester Pkwy. and Jenny Ave. See the map below.

TNC Area

Waiting for requests at LAX

  • Wait in the designated TNC assignment area. Only drivers within the designated area are added to the queue. You may use the TNC staging lot or wait in another location within the TNC assignment area (pictured above). Do not wait in the Burger King parking lot, which isn't part of the TNC assignment area.
  • The queue is first in, first out. The driver who has been waiting within the assignment area in driver mode the longest gets the next request. Your physical location within the assignment area doesn't affect your spot in the queue, but if you exit the assignment area or log out of driver mode, you'll lose your spot.
  • A limited number of drivers are allowed in the queue at a time. Follow the instructions in the app. If directed you to leave, you must exit the assignment area. Learn how to view your position in the queue here.
  • If the staging lot is full, you must leave the lot. You may wait for requests in a different location within the assignment area. You won't lose your place in line.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the assignment area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests affect your place in line. If you're the one to cancel a request or if you miss a request, you''ll be placed at the back of the queue.
  • Do not use the limo parking spaces in the staging lot.
  • Do not solicit local businesses in the TNC assignment area or violate parking laws.

Pickups and drop-offs at LAX

Below is a map of pickup and drop-off locations for LAX (see a fullscreen version).

LAX Pickups and Drop-offs

Pickups at LAX

  • Only pick up passengers from the round Ride Service signs at Departures (Upper Level).
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Do not pick up passengers from Arrivals (Lower Level) unless is it for a designated ADA (disabled) passenger. If you're picking up an ADA passenger, you must use the ADA access loading zone.
  • Do not wait or circle back at the airport or wait on the terminal roadway if the passenger is delayed. Instead, head back to the TNC assignment area (map above) and wait there for another request. Kindly ask your delayed passenger to request another ride when he or she is ready.
  • Rematch at LAX: In partnership with LAX, Lyft is excited to launch Rematch, a feature that enables you to be matched with additional passengers shortly before or after completing a drop off. This means you can receive a ride request for up to 45 seconds after dropping off a passenger without returning to the assignment area. Please don't recirculate or wait in the Central Terminal Area for a rematch, as airport authorities may issue citations. Please review the LAX airport regulations above.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll get an SMS after dropping off the passenger to let you know you can return to the assignment area for a preferred spot in the queue. Please note: if you give a ride before returning to the assignment area, you may still qualify for a preferred spot in line.

Lyft Line at LAX

Lyft Line matches multiple passengers along the same route at the airport, giving you longer rides with less downtime at the assignment area.

Lyft Line rides are a bit more complicated than regular rides. It's important you carefully follow the app's instructions. You'll be directed to each pickup and drop-off location in the most efficient order. As a reminder, only pick up passengers at the Ride Service signs. For more tips, review our Lyft Line basics.

Drop-offs at LAX

  • Drop off passengers at Departures for the passenger's carrier of choice.
  • Do not wait for requests at the airport terminal after dropping off a passenger. To accept additional ride requests, proceed to the TNC assignment area.

Airport Placard

At LAX, you are required to have an airport placard in addition to your two Lyft emblems.

To receive your LAX placard, complete the LAX online lesson and quiz. You can access the quiz in the 'Tutorials' tab of the Driver Dashboard.

Please note: you must both complete the LAX quiz and have a valid license plate in order to receive an LAX placard.

To update your license plate: In the app, go to your Dashboard, tap the menu icon in the top left, and tap 'Vehicles'. You can see approve vehicles and update your license plate if needed.

If you didn't receive a placard, need a new placard, or need to update your license plate, let us know and we’ll look into it. Make sure to tell us which vehicle you need a placard or license plate update for.

Your airport placard and Lyft emblems are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.

Sample placard:

You must post your emblem and placard on your windshields for LAX rides (see a full-screen version):

Placard and emblems

You must only display the authorized placard issued to you directly by Lyft, which includes your assigned driver ID and other required fields. Drivers can be cited for displaying an unauthorized placard.

If you drive more than one vehicle on the Lyft platform, each vehicle needs its own placard.

Review our policies

  • Educate yourself on how to assist members of the community with disabilities by reviewing our anti-discrimination policies.
  • Review and comply with driver requirements in California.
  • Before driving at LAX airport, you must complete the Lesson.ly tutorial we email you.
  • You may not pass out promotional cards at the terminal or airport.

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Oakland International Airport (OAK)

Screen_Shot_2017-06-08_at_4.08.05_PM.png

Waiting for requests at OAK

  • Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
OAK

Pickups at OAK

  • Pick up passengers from the commercial curb (2nd island) across the terminal entrance, and call your passenger to let them know where you are waiting.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Do not pick up passengers curbside at the terminal entrance.
  • Do not wait or circle back at the airport if the passenger is delayed. OAK requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not wait for airport requests at Airport Plaza (175-195 98m Avenue).
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at OAK

  • Drop off curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport or accept additional ride requests after drop-off. You must leave airport property immediately after dropping off your passenger.

Airport Placard

At SFO and OAK airports, you are required to have an airport placard in addition to your two Lyft emblems.

Your airport placard and Lyft emblems are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.

Emblem and placard placement

If we do not have your license plate in our system, you will be issued a temporary placard with an expiration (example below).

To update your license plate: In your Lyft app, go to Dashboard, tap the menu icon in the top left, and select Vehicles & Docs. You can see your vehicle(s) and update your license plate if necessary.

Once you've updated your license plate, or if you need a placard for an additional vehicle, reach out to our Support team.


In-Person Support

Drivers in Oakland and San Francisco are welcome to come to the Lyft Hub for in-person support or to get a replacement airport placard.

2300 26th St.
San Francisco, CA 94107
Mon - Fri: 10 am - 5 pm

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Ontario International Airport (ONT)

ONT

Waiting for requests at ONT

  • Wait in the designated staging area. Only drivers within the designated staging area (Cell Phone Lot) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at ONT

  • Pick up passengers at the designated pickup zones outside each terminal (pictured above).
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Do not wait at the airport or circle the terminal if the passenger is delayed. ONT requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Drop-offs at ONT

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport or accept additional ride requests after drop-off. If you would like to accept additional requests, head to the staging area.

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Orange County: John Wayne Airport (SNA)

SNA Map

Waiting for requests at SNA

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. Do not park on DuPont between Michelson and Business Center Drive or any other area marked "No Parking."
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at SNA

  • Pick up passengers from Arrivals and pull up to the white curb.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Do not wait or circle back at the airport if the passenger is delayed. SNA requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at SNA

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport after drop-off. You must leave airport property immediately after dropping off your passenger.

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Palm Springs International Airport (PSP)

At PSP, pickups are currently prohibited. The app does not allow passengers to make requests from airport property.

Drop-offs at PSP

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport after drop-off. You must leave airport property immediately after dropping off your passenger.

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Sacramento International Airport (SMF)

SMF Staging

Waiting for requests at SMF

  • Wait in the designated staging area. Only drivers within the staging area (pictured above) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
SMF Map

Pickups at SMF

  • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Terminal A Pickups: Pick up passengers at the north end curbs marked as “Shuttles and Taxis with Reservations.”
  • Terminal B Pickups: Pick up passengers at the West Commercial Curb (South end) marked as “Pre-Arranged Transportation” at Arrivals.
  • Rental Car Terminal: Stay close to the outer curb, as the inner curb is a bus lane.
  • Do not wait or circle back at the airport if the passenger is delayed. Instead, head to the designated staging area or ask the passenger to cancel and request another ride when they are ready. 
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at SMF

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport after drop-off. If you would like to wait for additional requests, head to the designated staging area.

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San Diego International Airport (SAN)

SAN

Waiting for requests at SAN

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. The staging area is located off Harbor Dr (pictured above).
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at SAN

  • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Terminal 1: Parking lot across from terminal.
  • Terminal 2: Elevated departure roadway between American and United/Delta check-in counters.
  • Do not wait at the airport or circle the terminal if the passenger is delayed. SAN requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not pick up passengers curbside at the terminal entrance.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at SAN

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport or accept additional ride requests after drop-off. If you would like to accept additional requests, head to the staging area.

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San Francisco International Airport (SFO)

SFO Airport

Waiting for requests at SFO

  • Wait in the designated staging area. Only drivers within the staging area are added to the queue. The entrance to the staging lot is on the north side of San Bruno Ave.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at SFO

  • Pick up passengers only at Departures (Level 2 for Domestic Terminals and Level 3 for International Terminals).
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • At Domestic Terminal 1, the curb in front of Doors 1-6 is no longer available for use by Lyft drivers — Door 7 is now the first accessible curb area.
  • At Domestic Terminal 3, the curb in front of Doors 1 - 9 is no longer available for use by Lyft drivers — Door 10 is now the first accessible curb area.
  • Do not pick up passengers from Arrivals (Lower Level).
  • Do not stop in red zones.
  • Wait in the staging area (pictured above) if your passenger is delayed — do not wait on the terminal roadway. If the staging area is full, you will need to leave airport property.
  • Always obey the posted speed limit and keep an eye out for pedestrians.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at SFO

  • Drop off passengers only at Departures at the passenger’s carrier of choice (Level 2 for Domestic Terminals and Level 3 for International Terminals).
  • Do not stop in red zones.
  • Always obey the posted speed limit and keep an eye out for pedestrians.

Airport Placard

At SFO and OAK airports, you are required to have an airport placard in addition to your two Lyft emblems.

Your airport placard and Lyft emblems are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.

Emblem and placard placement

If we do not have your license plate in our system, you will be issued a temporary placard with an expiration (example below).

To update your license plate: In your Lyft app, go to Dashboard, tap the menu icon in the top left, and select Vehicles & Docs. You can see your vehicle(s) and update your license plate if necessary.

Once you've updated your license plate, or if you need a placard for an additional vehicle, reach out to our Support team.


In-Person Support

Drivers in San Francisco are welcome to come to the Lyft Hub for in-person support or to get a replacement airport placard.

2300 26th St.
San Francisco, CA 94107
Mon - Fri: 10 am - 5 pm

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San Jose International Airport (SJC)

San Jose business tax license

The City of San Jose requires independent contractors conducting business in San Jose to get a Business Tax Registration Certificate. More information about this requirement is available on the City's website at www.sanjoseca.gov.

If you conduct business in San Jose, here’s what you need to do:

  1. Complete a business tax application.
  2. Follow the instructions and submit your application and check by mail or in person.

    By mail:
    City of San José – Finance Department
    Attention: Payment Processing
    200 E. Santa Clara St.
    13th Floor
    San José, CA 95113

    In person:
    City of San José -
    Customer Service Window 1 or 2
    200 E. Santa Clara St.
    1st Floor
    San José, CA 95113

  3. Once you receive it, keep your business tax certificate in your glove compartment. You may need to present it to an officer if approached.
SJC Map

Waiting for Requests at SJC

Requests are given on a First-in, First-out (FIFO) basis at SJC. The staging area is located between the Bayshore (101) and Guadalupe (87) freeways.

  • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue. Do not wait in commercial parking lots for airport requests, including Filice Accountancy Corporation on Technology Dr.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • There is a 30 minute time limit in the staging area. If you do not receive a request within 30 minutes, you must exit the staging area and re-enter.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

Pickups at SJC

  • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Terminal A: pick up passengers from the east side of the Ground Transportation Island, at the Smartphone App Rides area — Spot 1.
  • Terminal B: pick up passengers from the east side of the Ground Transportation Island south of center crosswalk, at the Smartphone App Rides area — Spots 8 & 9.
  • Do not pick up passengers curbside at the terminal entrance unless is it for a designated ADA (disabled) passenger. If you're picking up an ADA passenger, you must use the ADA access loading zone. ADA passengers will call drivers to confirm their location at the ADA access loading zone.
  • Do not wait or circle back at the airport if the passenger is delayed. SJC requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not cut through the Airport rental car facility when going from Terminal A to Terminal B. Doing so may result in a citation.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at SJC

  • Drop off passengers only at Departures at the passenger’s carrier of choice.

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Santa Barbara Airport (SBA)

SBA Map

Pickups at SBA

  • Pick up passengers from Arrivals and pull up to the white curb.
  • Do not wait or circle back at the airport if the passenger is delayed. SBA requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.

Drop-offs at SBA

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait at the airport or accept additional ride requests after drop-off. You must leave airport property immediately after dropping off your passenger.

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Sonoma Charles M. Schulz Airport (STS)

First, be sure to review and understand the TNC Driver Rules of Conduct for STS Airport.

Pickups at STS

  • Pick up passengers from one of the four designated TNC spaces (pictured below).
  • Do not wait or circle back at the airport if the passenger is delayed. STS requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
STS

Drop-offs at STS

  • Drop off passengers at the main terminal in the designated Loading Zone.
  • Do not wait at the airport or accept additional ride requests after drop-off. You must leave airport property immediately after dropping off your passenger.

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The rules below for pickups and drop-offs apply to:

  • Chico Municipal Airport | CIC
  • Coachella Valley Jacqueline Cochran Regional Airport | TRM
  • Crescent City - Del Norte County Regional Airport | CEC
  • French Valley Airport | RBK
  • Hayward Executive Airport | HWD
  • Hollister Municipal Airport | HLI
  • Imperial County Airport | IPL
  • Livermore Municipal Airport | LVK
  • Los Angeles: Van Nuys Airport | VNY
  • Merced Regional Airport | MCE
  • Modesto City-County Airport | MOD
  • Monterey Regional Airport | MRY
  • Oceanside Airport | OCN
  • Salinas Muncipal Airport | SNS
  • San Diego: Montgomery Field Airport | MYF
  • San Diego: Brown Field Municipal Airport | SDM
  • San Luis Obispo Airport | SBP
  • Santa Monica Airport | SMO
  • Watsonville Municipal Airport | WVI
  • Yuba County Airport | MYV

Pickups

  • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

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Lyft Emblems

Keep your Lyft emblems displayed and visible at all times while giving Lyft rides. Some airports also require an airport placard — check the rules above to see if your airport is one of them.

CA placard placement

If you are giving a non-Lyft ride at the airport, make sure to remove your emblems before entering airport property.

If you’ve been approved to drive, you should receive your Lyft emblem within a couple weeks. Didn't receive one? Let us know and we’ll look into it. In the mean time, you may print your own temporary emblem.

Lyft emblem


Conduct at the airport

  • Do not stop or pull over in crosswalks.
  • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  • Always follow instructions given by airport personnel (If you're asked for your waybill, follow the instructions below).
  • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

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Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.


Prohibited airports

At California airports other than those listed above, operations are currently prohibited — including pickups and drop-offs. This includes (but is not limited to) all airports in the list below.

  • Stockton Metropolitan (SCK)
  • Buchanan Field Airport (CCR)
  • Gillespie Field Airport (SEE)
  • Truckee-Tahoe Airport (TRK)
  • Bakersfield Airport (BFL)
  • Cable Airport (CCB)
  • Camarillo Airport (KCMA)
  • Carlsbad Airport (CRQ)
  • Lake Tahoe Airport (TVL)
  • Mojave Airport (MHV)
  • Napa County Airport (APC)
  • Ramona Airport (KRNM)
  • Sacramento Executive (SAC)
  • Sacramento Mather Airport (MHR)
  • San Bernardino Int'l (SBD)
  • Santa Maria Airport (SMX)
  • Ventura County Airport (OXR)
  • Southern California Logistics Airport (VCV)
  • Visalia Muni (VIS)

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Drivers: how to redirect a prohibited airport request

If your city's airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a passenger moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they'll need to find alternate means of transportation.

Drop-offs can be trickier. If a passenger asks you to take them to a prohibited airport, here are some tips on how to make the conversation go smoothly:

  1. Offer to take them to a nearby destination.
    Redirecting Prohibited Airport Rides
  2. Apologize, and politely cancel the ride. Worried about your acceptance or cancellation rate? Let us know and we'll remove it from that day's summary.

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Need something else?

Contact Support