Phone or connectivity issues

Cell phone connectivity can be challenging because each cellular network has different service areas in each city. Use these tips to avoid phone and connectivity problems.

Skip to:

Common signs

Here are some common indications of poor connectivity:

  • Trouble requesting a ride or logging into the app
  • App doesn't respond when using
  • Trouble accepting a ride request
  • Can't start or end a ride
  • Text message or pop-up notification about issues with connectivity or reaching servers

Back to top

Tips to improve connectivity

These steps will solve most connectivity issues.

  • Update your phone's software and settings: During your downtime, update your device's software and settings. This can prevent future app issues. Read more about keeping your device updated.
  • Close any unnecessary apps: When using the Lyft app, try not to have other apps on in the background (if you can). Using multiple apps at the same time can impact the data that Lyft relies on.
  • Toggle airplane mode on and off: If you're having connectivity issues or the app freezes, toggle airplane mode on for 10 seconds, then off. This will refresh your connection to your service provider’s network.
  • Move locations: You may be in an area that your carrier doesn't provide service in or an area with weak connection.
  • Restart your device: Switching your phone off and on again essentially resets it. Resetting your phone often resolves small glitches.
  • Delete the Lyft app and download it again: If there are bugs in that particular app version, deleting the app and re-downloading it may resolve the issue. Additionally, turning off your phone before reinstalling the app ensures a clean start.

If you experience frequent connectivity issues, your cell provider or plan may not allow enough data access for you to use the Lyft app smoothly. Reach out to your service provider if you think if you have insufficient data.

Back to top

See also:

Need something else?

Contact Support