Passengers pay directly through the app. The cost of a ride is determined by our system.
Paying through the app
The app stores passenger payment information. Passengers can add multiple forms of payment, and choose which is used for the ride on the Payment screen.
Tips can be added with ride payments.
Drivers keep 100% of tips. Passengers can use the app or use cash to tip.
If a passenger submits payment and forgets to add a tip, they can use their ride receipt to add one later, or reach out to HQ to have one added manually.
The driver is still paid if a charge fails.
If a passenger's charge fails for a ride, the driver is still paid the full amount. We take care of following up with the passenger to process the charge.