Frozen app or website issues

Try the following steps to fix the most common issues for frozen app or website issues.

The app

Sometimes your app may freeze, stop working, not respond, or giving you another error. Try the following:

  1. Check to make sure you are running the latest software and your settings are updated. Read Phone Recommendations and Settings.
  2. Close the app and any other apps running in the background of your device
  3. Toggle airplane mode on and then off to refresh your network connection
  4. Shut down your device for at least 30 seconds, then restart it
  5. Uninstall and reinstall the app

If you're unsure how to perform any of the functions above, try an internet search or visit your local wireless store.

The website

If the page you are trying to view won’t load or is giving you an error, please try the following:

  1. Reload the page
  2. Clear your cache, browsing data, and cookies. Each browser is a little different, so try looking in settings, history, preferences, or advanced settings.
  3. Try the same web address on a different browser (for example, Google Chrome)

See also:

Need something else?

Contact Support