Sometimes you need to give passengers a call. The app is all set up for you to do so: just tap the phone icon on the top right side of the home screen.
Can passengers see my phone number?
Passengers do not see your actual number. We use a third party service to mask phone numbers through the app, so passengers don't see your personal number, and you don't see theirs.
Common Issues and Troubleshooting
Phone calls aren't going through to my passengers
Make sure you're calling from the same phone that's registered to run the Lyft app (your phone number is saved under Settings, and can also be changed there).
If you're having issues, check to see if you have caller ID blocked on your phone. Caller ID needs to be turned on for you to be able to reach passengers through the app.
If you've checked your phone number and caller ID and are still unable to make calls, send us a message. We'll be happy to get it sorted out.
I'm unable to use the Lyft app while on the phone
Some wireless networks like Sprint don't allow your smartphone to multi-task — you can't use an app while also being on the phone. You can still call your passengers, but you'll be kicked out of the app while doing so (but no ride data will be lost). Make sure to reopen it once you're off the call.
Be sure to also check out our recommendations for carriers, app updates, and phone settings.