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Dallas Love Field (DAL) Airport Regulations

Lyft is available at Dallas Love Field (DAL) Airport. As long as you follow a few simple ground rules, you're in the clear for both pickups and drop-offs.

Watch the video to learn more:


Review Airport Regulations Do’s & Don’ts

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. Please see a full list of DAL’s rules and regulations, found at the airport’s website. As a driver, you must follow the rules listed below in order to avoid receiving administrative citations from DAL Airport.

DAL

Waiting for requests

Please note: The City of Dallas Water Department will be doing construction on Hawes Street, near the entrance to the staging area, beginning May 22, 2017 and lasting for the next five to eight weeks:

  • Hawes will be reduced to 2 lanes.
  • There will be no parking, staging, or stopping permitted on Hawes Street during this period.
  • Aubrey, Edwards, and Ansley Avenues will be available for staging.

FIFO Queueing Information

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups

  • Pick up passengers from Lower Level Roadway. Drivers should follow the “Ground Transportation Vehicles” signage to the section that reads "Transportation Network Companies."
  • Do not wait or circle back at the airport if the passenger is delayed. Head to the staging area and wait there.
  • Wait in the "Ground Transportation staging area" (refer to map above) if your passenger is delayed. If there are no available parking spaces in the lot, you will need to leave airport property.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs

  • Drop off passengers at “Departures” (Upper Level Roadway) at the passenger’s carrier of choice.
  • Do not wait at the airport terminal after drop-off. If you want to accept additional ride requests, proceed to the staging area.

Lyft Emblem

Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve been approved to drive, you should receive your Lyft emblem within a couple weeks. Didn't receive one? Let us know and we’ll look into it. In the mean time, you may print your own temporary emblem.

Lyft emblem


If You're Approached by an Airport Authority

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, follow these steps:

  1. Go to your Dashboard*.
  2. Tap Waybill in the left side menu.

*Access your Dashboard either through the left panel menu in the Lyft app, or by going to lyft.com/drive in a web browser.

Waybill

If you run into any trouble, reach out to our Support team. We're here to help 24/7.

DAL Airport will issue administrative citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

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