213818898

Prime Time for Passengers

Why does Lyft have Prime Time?

Our goal at Lyft is to provide the best, most reliable service possible by making sure drivers are on the road when and where you need them most. We use Prime Time to encourage drivers to drive in areas and at times with higher-than-normal demand. In these cases, passengers may pay an additional percentage on top of the original ride’s price.

How does it work?

Prime Time varies based on supply and demand. The exact percentage is shown to passengers prior to requesting a ride. You’ll never take a ride with Prime Time without agreeing to do so.

Prime Time adds a percentage to the ride subtotal (calculated prior to The Service Fee, taxes and airport fees, as applicable). Read more about how we calculate ride amounts.

For example, if a ride costs $5 (+ other fees), and there’s 150% Prime Time, the ride will cost $12.50  (+ other fees).

How do I know it's Prime Time?

Passengers who enter exact pickup and dropoff locations will no longer see the Prime Time notification when requesting a ride because the total price is shown up front. Read more about up-front pricing at the Lyft Blog.

To see Prime Time percentages:

  1. In the Lyft app, enter your pickup location or tap ‘Set pickup’
  2. Tap ‘Skip’ instead of entering a destination
  3. The Prime Time percentage (if any) will be shown before you request a ride. See the images below for a walkthrough.

Image_uploaded_from_iOS.jpg

Image_uploaded_from_iOS__1_.jpg

Image_uploaded_from_iOS__2__copy.jpg

Example of Prime Time. Actual Prime Time percentages may vary. 

Heads up: When you request a Lyft Line, the total ride cost is set in advance, so there's no Prime Time notification.

Need something else?

Contact Support