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Illinois airport information for drivers

Lyft is available at the following airports in Illinois. To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below.

Tap each airport name for detailed instructions:

Tap each link to see information which applies to all airports:


Rules by airport

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.

Chicago Midway International Airport (MDW)

MDW Airport

Waiting for requests at MDW

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.

    Address: 7101 S. Cicero

    All livery vehicles should stage in the Commercial Vehicle Holding Area.

  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at MDW

  • Pick up passengers from the Center lane, Door 4, on the Arrivals level.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Do not pick up passengers from any area at the main terminal not designated for Lyft.
  • Do not wait on the terminal roadway if your passenger is delayed. Head to the cell phone lot and wait there in the designated parking spaces.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at MDW

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait for requests at the airport terminal after drop-off. If you want to accept additional ride requests, proceed to the staging area and park in one of the designated spaces.

Airport placard & required Chicago documents

Continue scrolling down for information about the Chicago airport placard (required at MDW and ORD) and other documents you need to drive in Chicago.

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Chicago O'Hare International Airport (ORD)

ORD Map

Waiting for requests at ORD

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.

    Directions to staging area: Go South on Mannheim Rd/45 S. Proceed to the Balmoral exit on the right, continue around the curve to Balmoral Ave. The lot is on the left.

    All livery vehicles should stage in the Commercial Vehicle Holding Area.

  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at ORD

  • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
  • Domestic Terminal: pick up passengers from the Departures level in the designated Lyft zone (see map above).
  • International Terminal: pick up passengers from the Arrivals level in the designated Lyft zone (see map above).
  • Do not wait on the terminal roadway if your passenger is delayed. Head to the designated staging lot and wait there.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at ORD

  • Drop off passengers at Departures at the passenger’s carrier of choice.
  • Do not wait for requests at the airport terminal after a drop-off. If you want to accept additional ride requests, proceed to the staging area.

Chicago airport placard & required documents

In addition to the yft emblem, drivers who give rides at ORD and MDW are also required to have the following documents.

Chicago Compliance Doc Placement

Airport placard

Display the blue airport placard on the passenger side of your rear windshield whenever giving rides at Chicago airports.

You’ll be sent a link to an online lesson and quiz for Chicago airports (you can also find it in the Dashboard).

City tax emblem

Display your City of Chicago tax emblem on your dashboard.

All Chicago drivers are sent a tax emblem via email by the City of Chicago shortly after being approved.

Review Chicago Requirements

When giving Lyft rides in Chicago, you should always have the following

  • Lyft emblem
  • City tax emblem
  • Vehicle inspection form (keep in your glovebox)

To learn more about these documents, click here.


Review our Policies

  • Educate yourself on how to assist members of the community with disabilities. Review anti-discrimination policies here.
  • Review the Safety and Zero-Tolerance Policies here.
  • Review and comply with driver requirements in Chicago by reading through this page.
  • Before conducting rides at Chicago airports, you must complete the lesson and quiz we sent you via email.

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The rules below for pickups and drop-offs apply to:

  • Belleville MidAmerica St. Louis Airport | BLV
  • Bloomington Central Illinois Regional Airport | BMI
  • Champaign-Urbana University of Illinois Willard Airport | CMI
  • Decatur Airport | DEC
  • Kankakee Airport | IKK
  • Murphysboro Southern Illinois Airport | MDH
  • Rockford International Airport | RFD
  • Springfield Abraham Lincoln Capital Airport | SPI

Pickups

  • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal after drop-off.

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Lyft emblem

Keep your Lyft emblem displayed in your lower right hand (passenger side) of your front windshield at all times while giving Lyft rides. ORD and MDW airports also require an airport placard and Chicago city documents.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, let us know. In the mean time, you may print your own temporary emblem.

Lyft emblem

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Conduct at the airport

  • Do not stop or pull over in crosswalks.
  • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  • Always follow instructions given by airport personnel.
  • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

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Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

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Need something else?

Contact Support