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Safety Info for Drivers

Safety is a key component of the Lyft experience. As a driver, it's important to follow traffic laws as well as the guidelines below to provide safe, dependable rides on the Lyft platform.


Accidents, Citations, and Safety Incidents

If you experience an accident, an issue which threatens your personal safety, or receive a citation, make sure to take the appropriate steps to protect yourself and get to a safe place. If necessary, call the authorities by dialing 911 or your local non-emergency assistance line, and then contact Lyft's Critical Response Line by clicking the button below. We're available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.

 

Two-way Ratings

After every ride, drivers and passengers rate each other. If you rate a passenger 3 stars or below you'll never be matched again.


Lyft Insurance

Our 1M liability policy will apply as primary to your personal auto insurance when matched with a passenger. If you're carrying a TNC endorsed policy or a commercial policy, our insurance is excess. Get the details.


Driver Safety Guidelines

Cash tips OK

  • Lyft is no longer a strictly cashless platform. Passengers can use cash or use the app to give tips. 100% of tips go to drivers.
  • Even though cash tips are OK, if a passenger causes damage to your car, don't ask for or accept cash. Instead, follow our policy for reporting damage so that our team can take care of charging the passenger and getting you compensated.

Only drive using your driver profile

Your profile photo should match what you currently look like so passengers can identify you. Recently shave your head, or dye your hair pink to match our 'stache? Send us a message with a new driver photo attached.

See tips on taking a new driver photo.

Drive only your approved car(s)

You are only approved to give rides in the vehicle(s) on your profile.

If you're switching your vehicle, make sure the photo on your app matches the new vehicle before giving rides. See the instructions for switching your vehicle.

Don't bring your friends or family along when you drive

Lyft passengers expect to get an awesome, background-checked and vetted driver. Please refrain from having your friends join you while driving on the Lyft platform.

Try using a phone mount to help you navigate around the city

We recommend using a phone mount while in driver mode. You can purchase one from a store such as Best Buy, or online from websites like amazon.com or monoprice.com.

Display your Lyft emblem

The pink Lyft emblem is sent in your Welcome Kit and should be displayed in your windshield. Don't have one? Let us know?and we'll send you a new one.

Obey all traffic laws

Focus on your driving, keep your eyes on the road and always be fully aware of your surroundings.

Signal when changing lanes, yield to oncoming traffic, follow speed limits, and don't make illegal turns. Always come to a complete stop at stop signs, follow traffic signals, be courteous to other drivers on the road, and watch out for and yield to pedestrians and cyclists. Basically, drive like you're driving your own child!


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