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Burbank (BUR) Airport Regulations

Lyft is available at Burbank (BUR) Airport. As long as you follow a few simple ground rules, you're in the clear for both pickups and drop-offs.

Review Airport Regulations Do’s & Don’ts

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. As a driver, you must follow the rules listed below in order to avoid receiving administrative citations from BUR Airport.

BUR Map

Pickups

  • Pick up passengers from the first island of the pedestrian curb outside of Terminal B.
    To get to the pickup area, stay in the left lane and follow the signs for Valet.
    After you pass the Short Term Parking Structure, follow the Commercial Vehicles Only Sign and move into the right lane.
    Pickup at the south end of the island, across from Terminal B baggage claim. Please pull all the way to the end and do not double park.
  • Do not wait or circle back at the airport if the passenger is delayed. BUR requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not park in any of the private parking lots along Empire Ave.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs

  • Drop off passengers curbside at their terminal of choice.
  • Do not wait at the airport terminal after drop-off. You must leave airport property immediately after dropping off your passenger.

Lyft Emblems

Keep your Lyft emblems displayed and visible at all times while giving Lyft rides.

CA placard placement

If you are giving a non-Lyft ride at the airport, make sure to remove your emblems before entering airport property.

If you’ve been approved to drive, you should receive your Lyft emblem within a couple weeks. Didn't receive one? Let us know and we’ll look into it. In the mean time, you may print your own temporary emblem.

Lyft emblem


If You're Approached by an Airport Authority

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, follow these steps:

  1. Go to your Dashboard*.
  2. Tap Waybill in the left side menu.

*Access your Dashboard either through the left panel menu in the Lyft app, or by going to lyft.com/drive in a web browser.

Waybill

If you run into any trouble, reach out to our Support team. We're here to help 24/7.

BUR Airport will issue administrative citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations. Failure to comply with airport regulations may result in a deactivation of your driver account.

Check here for an up-to-date list of California airports that authorize Lyft operations. If an airport is not on the list of authorized airports, Lyft operations are currently prohibited — including pickups and drop-offs. Prohibited airports include: Santa Monica Muni Airport (SMO), Stockton Metropolitan Airport (SCK), Bakersfield Airport (BFL), Gillespie Field Airport (SEE), Buchanan Field Airport (CCR), Cable Airport (CCB), Camarillo Airport (KCMA), Carlsbad Airport Airport (CRQ), French Valley Airport (RBK), Hayward Executive Airport (HWD), Jacqueline Cochran Rgn Airport (TRM), Lake Tahoe Airport (TVL), Livermore Muni Airport (LVK), Mojave Airport (MHV), Napa County Airport (APC), Oceanside Airport (OCN), Ramona Airport (KRNM), Sacramento Executive Airport (SAC), Sacramento Mather Airport (MHR), San Bernardino Int'l Airport (SBD), Santa Maria Airport (SMX), Southern California Logistics Airport (VCV), Truckee-Tahoe Airport (TRK), Ventura County Airport (OXR), Visalia Muni Airport (VIS)


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