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Tennessee airport information for drivers

Lyft is available at the following airports in Tennessee. To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below.

Tap each airport name for detailed instructions:

Tap each link to see information which applies to all airports:


Rules by airport

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.

Knoxville McGhee Tyson Airport (TYS)

TYS

Waiting for requests at TYS

  • Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at TYS

  • Pick up passengers from Arrivals, at the location of your passenger's pin in the app.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area or ask the passenger to cancel and request another ride when they are ready. 
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at TYS

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal after drop-off.

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Memphis International Airport (MEM)

Watch the video to learn more:

Memphis Map

Waiting for Requests at MEM

  • Wait for requests in the Cell Phone Lot (Open in Google Maps). You must park in one of the 20 available spaces designated for Lyft. If there are no available spaces, you must leave airport property.

Pickups at MEM

  • Pick up passengers from Arrivals on the lower level. When you approach the lower level, veer to the left and pick up your passenger from the outer lane (Commercial Vehicle Lane).
    • The Lyft app moves the passenger's pin to the approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Wait in the Cell Phone Lot if your passenger is delayed when picking up. You must park in one of the 20 available spaces designated for Lyft. If there are no available spaces, you must leave airport property.
  • Do not pick up passengers at the curbside terminal entrance.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at MEM

  • Drop off passengers at Departures on the upper level at your passenger’s carrier of choice. Be sure to unload passengers in the outer lane (Commercial Vehicle Lane).
  • Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, head to the Cell Phone Lot.

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Nashville International Airport (BNA)

BNA Parking spaces

Waiting for Requests at BNA

  • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at BNA

  • Pick up passengers on the Ground Transportation Level (Level 1) and look for the Ridesharing signs. We have a designated loading area, where two vehicles are permitted to wait at once.
    • The Lyft app moves the passenger's pin to the approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • If your passenger needs longer than 20 minutes, use the designated staging area (pictured above). If there are no available parking spaces, you will need to leave airport property.
  • Do not pick up passengers on Level 2.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
BNA Parking Sign

Drop-offs at BNA

  • Drop off passengers on the Departures (Level 3) at the passenger’s carrier of choice.
  • Do not drop off passengers on Level 2.

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Chattanooga (CHA), Clarksville-Montgomery (CKV), and Blountville Tri-Cities (TRI) Airports

Pickups

  • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

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Lyft emblem

Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Lyft emblem

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Conduct at the airport

  • Do not stop or pull over in crosswalks.
  • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  • Always follow instructions given by airport personnel.
  • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

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Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

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Need something else?

Contact Support