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North Carolina airport information for drivers

Lyft is available at the following airports in North Carolina. To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below.

Tap each airport name for detailed instructions:

Tap each link to see information which applies to all airports:


Rules by airport

Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport.

Asheville Airport (AVL)

AVL

Waiting for requests at AVL

  • Wait in the designated staging area pictured above. Only drivers within the designated staging area are added to the queue.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at AVL

  • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at AVL

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal after drop-off.

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Charlotte Douglas International Airport (CLT)

CLT

Waiting for requests at CLT

  • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue. Do not wait for requests on Stafford Ave.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at CLT

  • Pick up passengers from Arrivals on the lower level, at Zone D.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging lot and wait there.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at CLT

  • Drop off passengers at Departures, at the passenger's carrier of choice.
  • Do not wait at the airport terminal after drop-off. If you'd like to wait for additional requests, proceed to the staging area.

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Greensboro Piedmont Triad International Airport (GSO)

GSO

Waiting for Requests at GSO

  • Wait for passenger requests in the metered spaces in short term parking across from the terminal. Please note: Lyft will not cover the cost of the parking meter.
  • Do not wait for requests curbside at the terminal.

Pickups at GSO

  • Pick up passengers from either short term parking or curbside at the terminal entrance.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to short term parking and wait there.

Drop-offs at GSO

  • Drop off passengers at Departures, at their carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off. Instead, proceed to short term parking.

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Raleigh-Durham International Airport (RDU)

RDU

Waiting for requests at RDU

  • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue. To get there, make a left from Airport Blvd and enter on Dept Dr and enter the code LYFT (5938) to open the gate (Open in Google Maps).
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • You can view your place in line in the app. Learn how to view your position in the queue here.

Pickups at RDU

  • Pick up passengers from the Commercial Curb, Prearranged Ride Zones (Zone #1 at Terminal 1, Zone #17 at Terminal 2) on the ticketing and baggage claim level.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport. 
  • If your passenger is delayed do not stage curbside. Please circle back and always observe the requests of airport management.
  • Do not hand out referral cards while on airport property.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs at RDU

  • Drop off passengers at Departures, at your passenger's carrier of choice.
  • Do not wait at the airport terminal after drop-off. If you'd like to wait for requests, head to the staging area.

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The rules below for pickups and drop-offs apply to:

  • Fayetteville Regional Airport | FAY
  • Jacksonville Albert J. Ellis Airport | OAJ
  • New Bern Coastal Carolina Regional Airport | EWN
  • Rowan County Airport | SRW

Pickups

  • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
  • Do not wait or circle back at the airport if the passenger is delayed when picking up.

Drop-offs

  • Drop off passengers curbside at the terminal entrance, at your passenger’s carrier of choice.
  • Do not wait at the airport terminal or accept additional ride requests after drop-off.

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Lyft emblem

Keep your Lyft emblem displayed and visible at all times while giving Lyft rides.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.

If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, order one in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.

Lyft emblem

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Conduct at the airport

  • Do not stop or pull over in crosswalks.
  • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
  • Always follow instructions given by airport personnel.
  • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.

Airport officials will issue administrative citations to drivers who do not follow the rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

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Waybill

Airport authorities may ask you for a waybill, which shows your latest ride. Click here to learn how to access your waybill.

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Need something else?

Contact Support