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Los Angeles International (LAX) Airport Regulations

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Lyft is available at Los Angeles International (LAX) Airport. As long as you follow a few simple ground rules, you're in the clear for both pickups and drop-offs.

Watch the video to learn more:

Important Reminder: You must complete the mandatory LAX lesson and receive a permanent airport placard in the mail before entering LAX airport (more information below). Missing the lesson? Check your Dashboard.

If you have complaints or comments to report to LAX, please visit this page to file them.


Review Airport Regulations Do’s & Don’ts

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. Please see a full list of LAX’s rules and regulations, found at the airport’s website here and the LAX ground transportation rules and regulations found here. As a driver, you must follow the rules listed below in order to avoid receiving administrative citations from LAX Airport.

TNC Assignment Area & Staging Lot

Staging Lot Address: Westchester Pkwy and Jenny Ave

TNC Area

Waiting for Requests

  • Wait in the designated TNC Assignment Area. Only drivers within the designated area are added to the queue. You may use the TNC Staging Lot or wait in another location within the TNC Assignment Area (pictured above). Do not wait in the Burger King parking lot, which is not part of the TNC Assignment Area.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • A limited number of drivers are allowed in the queue at a time. Follow the instructions in the app — if they direct you to leave, you must exit the staging area. Learn how to view your position in the queue here.
  • If the staging lot is full, you must leave the lot. You may wait for requests in a different location within the staging area. You will not lose your place in line.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
  • Do not use the limo parking spaces in the staging lot.
  • Do not solicit local businesses in the TNC Assignment Area or violate parking laws.

Pickups and Drop-offs

LAX Pickups and Drop-offs

Pickups

  • Pick up passengers only from the round Ride Service signs at Departures (Upper Level). 
  • Do not pick up passengers from Arrivals (Lower Level) unless is it for a designated ADA (disabled) passenger. If you are picking up an ADA passenger, you must use the ADA access loading zone.
  • Do not wait or circle back at the airport or wait on the terminal roadway if the passenger is delayed. Instead, head back to the TNC Assignment Area (map above) and wait there for another request. Kindly ask your delayed passenger to request another ride when he or she is ready.

Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Lyft Line at LAX

Lyft Line matches multiple passengers along the same route at the airport, giving you longer rides with less downtime at the staging area.

Lyft Line rides are a bit more complicated than regular rides, so it's important you carefully follow the app. You'll be directed to each pickup and drop-off location in the most efficient order. As a reminder, you must only pick up passengers at the Ride Service signs. For more tips, review our Lyft Line basics.

Drop-offs

  • Drop off passengers at Departures, at the passenger's carrier of choice.
  • Do not wait for requests at the airport terminal after a drop-off. If you want to accept additional ride requests, proceed to the TNC Assignment Area.

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Lyft Emblems & Airport Placard

Both of these items are sent to the shipping address on file. To change your address in the app, tap the left menu icon and go to Settings, then Shipping Address.

Placard and emblems

Lyft Emblems

Keep your Lyft emblems displayed and visible at all times while giving Lyft rides. If you have an amp, you may use that instead of a front emblem — you should always have a rear emblem, too.

If you are giving a non-Lyft ride at the airport, make sure to remove your emblems before entering airport property.

If you’ve been approved to drive, you should receive your Lyft emblems within a couple weeks. Didn't receive one? Let us know and we’ll look into it. In the mean time, you may print your own temporary emblems.

Lyft emblem


LAX Placard

In order to receive your LAX Placard, complete the LAX online lesson and quiz. You can access the quiz in the Dashboard.

Please note, you must both complete the LAX quiz and have a valid license plate in order to receive an LAX placard.

To update your license plate: In your Lyft app, go to Dashboard, tap the menu icon in the top left, and select Vehicles & Docs. You can see your vehicle(s) and update your license plate if necessary.

Didn't receive yours, need a new one, or just updated your license plate? Let us know and we’ll look into it. Make sure to tell us which vehicle(s) you need the placard for. 

Keep your LAX placard displayed on the lower right-hand side of your dashboard (below your Lyft emblem) at all times while on airport property. You will receive your placard in the mail. 

You must only display the authorized placard issued to you directly by Lyft, which includes your assigned driver ID and other required fields. Drivers can be cited for displaying an unauthorized placard.

If you drive more than one vehicle on the Lyft platform, each vehicle needs its own placard.

Sample placard:

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Review our Policies

  • Educate yourself on how to assist members of the community with disabilities by reviewing our anti-discrimination policies.
  • Review and comply with driver requirements in California.
  • Before conducting rides at LAX airport, you must complete the Lesson.ly we sent you via email.
  • You may not pass out promotional cards at the terminal or airport.

If You're Approached by an Airport Authority

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, follow these steps:

  1. Go to your Dashboard*.
  2. Tap Waybill in the left side menu.

*Access your Dashboard either through the left panel menu in the Lyft app, or by going to lyft.com/drive in a web browser.

Waybill

If you run into any trouble, reach out to our Support team. We're here to help 24/7.

Prohibited Operations

If you conduct prohibited operations at any airport, officials are issuing citations and Lyft is prevented from covering any costs for those prohibited airport rides.

Even if you conduct permitted operations at an airport, you still must follow airport regulations (e.g., trade dress, airport permit placard). LAX Airport will issue administrative citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations. Failure to comply with airport regulations may result in a deactivation of your driver account.

Check here for an up-to-date list of California airports that authorize Lyft operations. If an airport is not on the list of authorized airports, Lyft operations are currently prohibited — including pickups and drop-offs. Prohibited airports include: Santa Monica Muni Airport (SMO), Stockton Metropolitan Airport (SCK), Bakersfield Airport (BFL), Gillespie Field Airport (SEE) Buchanan Field Airport (CCR), Cable Airport (CCB), Camarillo Airport (KCMA), Carlsbad Airport Airport (CRQ), French Valley Airport (RBK), Hayward Executive Airport (HWD), Jacqueline Cochran Rgn Airport (TRM), Lake Tahoe Airport (TVL), Livermore Muni Airport (LVK), Mojave Airport (MHV), Napa County Airport (APC), Oceanside Airport (OCN), Ramona Airport (KRNM), Sacramento Executive Airport (SAC), Sacramento Mather Airport (MHR), San Bernardino Int'l Airport (SBD), Santa Maria Airport (SMX), Southern California Logistics Airport (VCV), Truckee-Tahoe Airport (TRK), Ventura County Airport (OXR), Visalia Muni Airport (VIS)


The city of Los Angeles may require you to obtain a local business license. See here for more information.


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