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Los Angeles International (LAX) Airport Regulations

Lyft is available at Los Angeles International (LAX) Airport. As long as you follow a few simple ground rules, you're in the clear for both pickups and drop-offs.

Watch this video to learn more:

Important reminder: You must complete the mandatory LAX lesson and receive a permanent airport placard in the mail before entering LAX airport (more information below). See the less in the 'Tutorials' tab of the Driver Dashboard.

If you have complaints or comments to report to LAX, visit the LAX airport website to file them.

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Review airport regulations dos and don'ts

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. Please see a full list of LAX’s rules and regulations, found at the airport’s website here and the LAX ground transportation rules and regulations found here. As a driver, you must follow the rules listed in this article in order to avoid receiving administrative citations from LAX Airport.

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TNC assignment area and staging lot address

The staging lot address for LAX is Westchester Pkwy. and Jenny Ave. See the map below.

TNC Area

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Waiting for requests

  • Wait in the designated TNC assignment area. Only drivers within the designated area are added to the queue. You may use the TNC staging lot or wait in another location within the TNC assignment area (pictured above). Do not wait in the Burger King parking lot, which isn't part of the TNC assignment area.
  • The queue is first in, first out. The driver who has been waiting within the assignment area in driver mode the longest gets the next request. Your physical location within the assignment area doesn't affect your spot in the queue, but if you exit the assignment area or log out of driver mode, you'll lose your spot.
  • A limited number of drivers are allowed in the queue at a time. Follow the instructions in the app. If directed you to leave, you must exit the assignment area. Learn how to view your position in the queue here.
  • If the staging lot is full, you must leave the lot. You may wait for requests in a different location within the assignment area. You won't lose your place in line.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the assignment area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests affect your place in line. If you're the one to cancel a request or if you miss a request, you''ll be placed at the back of the queue.
  • Do not use the limo parking spaces in the staging lot.
  • Do not solicit local businesses in the TNC assignment area or violate parking laws.

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Pickups and drop-offs

Below is a map of pickup and drop-off locations for LAX (see a fullscreen version).

LAX Pickups and Drop-offs

Pickups

  • Only pick up passengers from the round Ride Service signs at Departures (Upper Level). 
  • Do not pick up passengers from Arrivals (Lower Level) unless is it for a designated ADA (disabled) passenger. If you're picking up an ADA passenger, you must use the ADA access loading zone.
  • Do not wait or circle back at the airport or wait on the terminal roadway if the passenger is delayed. Instead, head back to the TNC assignment area (map above) and wait there for another request. Kindly ask your delayed passenger to request another ride when he or she is ready.
  • Rematch at LAX: In partnership with LAX, Lyft is excited to launch Rematch, a feature that enables you to be matched with additional passengers shortly before or after completing a drop off. This means you can receive a ride request for up to 45 seconds after dropping off a passenger without returning to the assignment area. Please don't recirculate or wait in the Central Terminal Area for a rematch, as airport authorities may issue citations. Please review the LAX airport regulations above.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll get an SMS after dropping off the passenger to let you know you can return to the assignment area for a preferred spot in the queue. Please note: if you give a ride before returning to the assignment area, you may still qualify for a preferred spot in line.

Lyft Line at LAX

Lyft Line matches multiple passengers along the same route at the airport, giving you longer rides with less downtime at the assignment area.

Lyft Line rides are a bit more complicated than regular rides. It's important you carefully follow the app's instructions. You'll be directed to each pickup and drop-off location in the most efficient order. As a reminder, only pick up passengers at the Ride Service signs. For more tips, review our Lyft Line basics.

Drop-offs

  • Drop off passengers at Departures for the passenger's carrier of choice.
  • Do not wait for requests at the airport terminal after dropping off a passenger. To accept additional ride requests, proceed to the TNC assignment area.

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Lyft Emblems and airport placards

Both the Lyft Emblem and placard are sent to the shipping address on your account. Learn how to change your address.

Here's where on your windshields you must post your emblem and placard for LAX rides (see a full-screen version):

Placard and emblems

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Lyft Emblems

Keep your Lyft Emblem displayed and visible at all times while giving Lyft rides. You must only display one TNC trade dress while giving airport rides.

If you're giving a non-Lyft ride at the airport, remove your emblems before entering airport property.

If you’ve been approved to drive, you should receive emblems in a couple weeks. If you didn't receivee, let us know and we’ll look into it. In the meantime, you can print a own temporary emblems.

Lyft emblem

LAX placard

To receive your LAX placard, complete the LAX online lesson and quiz. You can access the quiz in the 'Tutorials' tab of the Driver Dashboard.

Please note: you must both complete the LAX quiz and have a valid license plate in order to receive an LAX placard.

To update your license plate: In the app, go to your Dashboard, tap the menu icon in the top left, and tap 'Vehicles'. You can see approve vehicles and update your license plate if needed.

If you didn't receive a placard, need a new placard, or need to update your license plate, let us know by tapping 'Contact Support' below and we’ll look into it. Make sure to tell us which vehicle you need a placard or license plate update for. 

Keep your LAX placard displayed on the lower right-hand side of your dashboard (below your Lyft emblem) at all times while on airport property. You'll receive your placard in the mail. 

You must only display the authorized placard issued to you directly by Lyft, which includes your assigned driver ID and other required fields. Drivers can be cited for displaying an unauthorized placard.

If you drive more than one vehicle on the Lyft platform, each vehicle needs its own placard.

Sample placard:

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Review our policies

  • Educate yourself on how to assist members of the community with disabilities by reviewing our anti-discrimination policies.
  • Review and comply with driver requirements in California.
  • Before driving at LAX airport, you must complete the Lesson.ly tutorial we email you.
  • You may not pass out promotional cards at the terminal or airport.

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If approached by airport authorities

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill:

  1. Open the Driver Dashboard*
  2. Tap 'Waybill'

*Access your Dashboard either through the left panel menu in the Lyft Driver app or by going to lyft.com/drive in a web browser.

Here's what a waybill looks like (see a full-screen version):

Waybill

If you run into any trouble, reach out to us by tapping 'Contact Support' below. Report an accident, safety incident, or citation if you're in an accident or safety-related incident. We're here to help 24/7.

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Prohibited operations

If you conduct prohibited operations at any airport, officials are issuing citations and Lyft is prevented from covering any costs for those prohibited airport rides.

Even if you conduct permitted operations at an airport, you still must follow airport regulations (for example, posting trade dress or airport permit placard). LAX will issue administrative citations to drivers who don't follow these rules. You're responsible for paying any tickets you receive for violating airport rules and regulations. Failure to comply with airport regulations may result in a deactivation of your driver account.

See California Airport Information for drivers for an updated list of California airports that authorize Lyft operations. If an airport isn't on the list of authorized airports, Lyft operations are currently prohibited, including pickups and drop-offs.

Prohibited airports include: Stockton Metropolitan Airport (SCK), Bakersfield Airport (BFL), Gillespie Field Airport (SEE) Buchanan Field Airport (CCR), Cable Airport (CCB), Camarillo Airport (KCMA), Carlsbad Airport Airport (CRQ), French Valley Airport (RBK), Hayward Executive Airport (HWD), Jacqueline Cochran Rgn Airport (TRM), Lake Tahoe Airport (TVL), Livermore Muni Airport (LVK), Mojave Airport (MHV), Napa County Airport (APC), Oceanside Airport (OCN), Ramona Airport (KRNM), Sacramento Executive Airport (SAC), Sacramento Mather Airport (MHR), San Bernardino Int'l Airport (SBD), Santa Maria Airport (SMX), Southern California Logistics Airport (VCV), Truckee-Tahoe Airport (TRK), Ventura County Airport (OXR), and Visalia Muni Airport (VIS).

You may be required to have a local business license. Learn more about obtaining a local business license from the County of Los Angeles.

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