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San Jose International (SJC) Airport Regulations

Lyft is available at San Jose International (SJC) Airport. As long as you follow a few simple ground rules, you're in the clear for both pickups and drop-offs.

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Airport regulations dos and don’ts

Drivers on the Lyft platform are responsible for knowing and following all airport regulations. As a driver, you must follow the rules listed below in order to avoid receiving administrative citations from SJC Airport.

Get a San Jose business tax license

The City of San Jose requires independent contractors conducting business in San Jose to get a Business Tax Registration Certificate. More information about this requirement is available on the City's website at www.sanjoseca.gov.

If you conduct business in San Jose, here’s what you need to do:

  1. Complete a business tax application.
  2. Follow the instructions and submit your application and check by mail or in person.

    By mail:
    City of San José – Finance Department
    Attention: Payment Processing
    200 E. Santa Clara St.
    13th Floor
    San José, CA 95113

    In person:
    City of San José -
    Customer Service Window 1 or 2
    200 E. Santa Clara St.
    1st Floor
    San José, CA 95113

  3. Once you receive it, keep your business tax certificate in your glove compartment. You may need to present it to an officer if approached.

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Giving rides at SJC

SJC Map

Waiting for Requests

Requests are given on a First-in, First-out (FIFO) basis at SJC. The staging area is located between the Bayshore (101) and Guadalupe (87) freeways.

  • Wait in the designated staging area. Only drivers within the designated staging area (pictured above) are added to the queue. Do not wait in commercial parking lots for airport requests, including Filice Accountancy Corporation on Technology Dr.
  • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
  • There is a 30 minute time limit in the staging area. If you do not receive a request within 30 minutes, you must exit the staging area and re-enter.
  • You can view your place in line in the app. Learn how to view your position in the queue here.
  • Passenger cancellations don't affect your place in line. If your passenger cancels on you, head back to the staging area. As long as you're back within 5 minutes, you'll be placed at the front of the queue.
  • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.

Pickups

  • Terminal A: pick up passengers from the east side of the Ground Transportation Island, at the Smartphone App Rides area — Spot 1.
  • Terminal B: pick up passengers from the east side of the Ground Transportation Island south of center crosswalk, at the Smartphone App Rides area — Spots 8 & 9.
  • Do not pick up passengers curbside at the terminal entrance unless is it for a designated ADA (disabled) passenger. If you're picking up an ADA passenger, you must use the ADA access loading zone. ADA passengers will call drivers to confirm their location at the ADA access loading zone.
  • Do not wait or circle back at the airport if the passenger is delayed. SJC requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
  • Do not cut through the Airport rental car facility when going from Terminal A to Terminal B. Doing so may result in a citation.
  • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.

Drop-offs

  • Drop off passengers only at Departures at the passenger’s carrier of choice.

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Lyft emblems

Keep your Lyft emblems displayed and visible at all times while giving Lyft rides.

CA placard placement

If you are giving a non-Lyft ride at the airport, make sure to remove your emblems before entering airport property.

If you’ve been approved to drive, you should receive your Lyft emblem within a couple weeks. Didn't receive one? Let us know and we’ll look into it. In the mean time, you may print your own temporary emblem.

Lyft emblem

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If approached by airport authorities

Authorities at the airport may approach you and ask you for a waybill.

The waybill allows law enforcement officials to see information about your current or most recent ride.

To access your waybill, follow these steps:

  1. Go to your Dashboard*.
  2. Tap Waybill in the left side menu.

*Access your Dashboard either through the left panel menu in the Lyft app, or by going to lyft.com/drive in a web browser.

Waybill

If you run into any trouble, reach out to our Support team. We're here to help 24/7.

SJC Airport will issue administrative citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations.

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Prohibited operations

If you conduct prohibited operations at any airport, officials are issuing citations and Lyft is prevented from covering any costs for those prohibited airport rides.

Even if you conduct permitted operations at an airport, you still must follow airport regulations (e.g., trade dress). SJC Airport will issue administrative citations to drivers who do not follow these rules. You are responsible for paying any tickets you receive for violating airport rules and regulations. Failure to comply with airport regulations may result in a deactivation of your driver account.

Check here for an up-to-date list of California airports that authorize Lyft operations. If an airport is not on the list of authorized airports, Lyft operations are currently prohibited — including pickups and drop-offs. Prohibited airports include: Stockton Metropolitan Airport (SCK), Bakersfield Airport (BFL), Gillespie Field Airport (SEE) Buchanan Field Airport (CCR), Cable Airport (CCB), Camarillo Airport (KCMA), Carlsbad Airport Airport (CRQ), French Valley Airport (RBK), Hayward Executive Airport (HWD), Jacqueline Cochran Rgn Airport (TRM), Lake Tahoe Airport (TVL), Livermore Muni Airport (LVK), Mojave Airport (MHV), Napa County Airport (APC), Oceanside Airport (OCN), Ramona Airport (KRNM), Sacramento Executive Airport (SAC), Sacramento Mather Airport (MHR), San Bernardino Int'l Airport (SBD), Santa Maria Airport (SMX), Southern California Logistics Airport (VCV), Truckee-Tahoe Airport (TRK), Ventura County Airport (OXR), Visalia Muni Airport (VIS)

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