With the evolving situation around COVID-19, Lyft will now require all users to agree to the Health Safety Commitment directly through the Lyft app before taking or requesting a ride.
By making the Health Safety Commitment, riders and drivers will agree to take additional steps to further protect the health and safety of our community.
Making the commitment
Riders and drivers will now be required to accept Lyft’s Health Safety Commitment directly through the Lyft app.
To continue using the platform, riders and drivers must agree to the following:
- Don’t ride or drive if you have COVID-19, think you have it, or have related symptoms
- Wear a face covering
- Keep vehicle clean, and sanitize your hands frequently
- Leave the front seat empty
- Open windows and avoid recirculated air when possible
Users who decline the Health Safety Commitment will be unable to request a ride or sign on to drive using the Lyft app. If declined, users will still be able to access their account settings and earnings through the app.
In accordance with Lyft’s Health Safety Commitment, we will now be providing kits containing protective materials to drivers to use while on the platform.
These Safety Kits will include the following:
- 1 reusable face covering
- 1 spray bottle
- 1 pack of disinfectant
- 1 bottle of hand sanitizer or hand-sanitizing wipes
Drivers will be instructed on how they will receive a safety kit, whether it be shipped to their home or available for in-person pick up from their local Hub.
For direct shipping eligibility, requirements included, but were not limited to:
- Drivers that completed the most rides within the last 28 days within their specific regions. (Making up 95% of all rides in that region)
- Drivers with valid shipping addresses
For local safety kit pickup eligibility, requirements included, but were not limited to:
- Regions with operating Hub locations
- Several Lyft Hub locations did not qualify due to limited team members and space capabilities
- Excluded all drivers that qualified for direct shipping
- Excluded regions in Canada
As a reminder, Lyft’s health safety policies are grounded in the CDC’s rideshare guidelines. We encourage riders and drivers to abide by these guidelines as well as your local regulations.
For more information about how we’re serving the Lyft community see Lyft’s latest on COVID-19.