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Lyft’s Health Safety Commitment

With the evolving situation around COVID-19, Lyft will now require all users to agree to the Health Safety Commitment directly through the Lyft app before taking or requesting a ride.

By making the Health Safety Commitment, riders and drivers will agree to take additional steps to further protect the health and safety of our community.

 


Making the commitment

Riders and drivers will now be required to accept Lyft’s Health Safety Commitment directly in the Lyft app. 

To continue using the platform, riders and drivers must agree to the following:

  • Don’t ride or drive if you have COVID-19, think you have it, or have related symptoms
  • Wear a face covering
  • Keep vehicle clean, and sanitize your hands frequently
  • Leave the front seat empty
  • Open windows
  • Avoid recirculated air

We may ask you to take a photo of yourself wearing your face covering before your next ride.

See our Biometric Information and Security Policy.

Drivers and riders who decline the Health Safety Commitment or decline to take a photo with their face covering will be unable to request a ride or sign on to drive using the Lyft app.

If you decline, you’ll still be able to access your account settings and earnings through the app.

 As a reminder, Lyft’s health safety policies are grounded in the CDC’s rideshare guidelines. We encourage riders and drivers to abide by these guidelines as well as your local regulations.

 


Safety kits

In accordance with Lyft’s Health Safety Commitment, we will now be providing kits containing protective materials to drivers to use while on the platform. Safety Kits are also available for purchase on the Lyft Store

 


Partitions

Building off the Lyft Health Safety Commitment, we provided free vehicle partitions to thousands of drivers in several U.S. markets. Partitions are also available for purchase on the Lyft Store.

The CDC recommends using vehicles with partitions to help maintain distance between drivers and riders, when available. This partition should not be a replacement for wearing a face covering. You and your riders should still wear a face covering for every ride.

Drivers who want to take additional measures beyond Lyft’s Health Safety Commitment by using a partition in their vehicle will help give riders another layer of comfort, which can help drivers earn more in tips.  Riders will not be charged additional fees for taking a ride that has a partition.

The partition is adjustable and will fit most cars. Installation instructions and helpful tips are included with all partition shipments. FlexDrive drivers can visit a Service Center or Hub to have a partition installed. 

Heads up: In New York, partitions must be installed by a TLC approved vendor.

Drivers can also use partitions purchased elsewhere and verify whether they have a partition installed.

To register partition information:

  1. Open the Lyft driver app and tap 'Vehicle' 
  2. Tap ‘Vehicle Preferences’ and toggle installed or not installed

As a reminder, Lyft’s health safety policies are grounded in the CDC’s rideshare guidelinesWe encourage riders and drivers to abide by these guidelines as well as your local regulations.

For more information about how we’re serving the Lyft community see Lyft’s latest on COVID-19.

 

 

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