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It’s possible the discount or credit you selected didn't apply because it’s expired or it’s limited to a certain time or location.

If you think a different credit or discount should’ve applied to your ride, request a Ride Review through the receipt in your email, or by opening your Ride History in the Lyft app.

It’s possible your discount or credit didn't apply because it’s expired, it’s limited to a certain location, or you were already using another code.

If you think a credit or discount should’ve applied to your ride, request a Ride Review through the receipt in your email, or by opening your Ride History in the Lyft app.

We're excited to get you out on the road!

Background checks can take less than 48 hours, but may take up to 2 weeks.

To check your application status online anytime, click here.

Did you know?

You can cancel a ride within 5 minutes of requesting without being charged a cancellation fee.

To report an accident, call our Critical Response Line at 1-855-865-9553.

We think this will help:

Weekly earnings are transferred into your bank account by direct deposit every Tuesday. Earnings will appear by the end of the week, depending on your bank.

If you haven’t set up direct deposit to a valid checking account, don’t worry! Simply set it up here, and your outstanding earnings will be included in next week’s transfer.

Did you know?

You can update your insurance information in the Lyft app or by visiting the Driver Dashboard.

Click here to learn how.

Did you know?

You can add a new vehicle to your account in the Lyft app or by visiting the Driver Dashboard.

Click here to learn how.

We’re happy to investigate a charge you don’t recognize. Most unrecognized charges are one of the following:

Is it a $1 or $25 charge? This is a temporary authorization hold, not a charge. Lyft uses authorization holds to confirm your payment method. You may see a pending amount, but your card is never actually charged.

Do you share a payment method or Lyft account with friends or family? If you don’t recognize a Lyft transaction, check with your friends or family to see if they used your Lyft account or a shared card to pay for a ride.

Have you canceled a ride recently? If you requested a ride and then didn’t take it, the charge you're seeing could be a cancellation fee.

If your charges don't fit in any of the categories above, contact us below.

To learn more about where Express Drive is available, how to sign up, and how it works, visit our Express Drive FAQ.

Demand for Express Drive is off the charts! New vehicles are added to the program continually. Check the Vehicles and Documents section in your Driver Dashboard to see if vehicles are available in your city.

To learn more about where Express Drive is available, how to sign up, and how it works, visit our Express Drive FAQ.

Demand for Express Drive is off the charts! New vehicles are added to the program continually. Check the Vehicles and Documents section in your Driver Dashboard to see if vehicles are available in your city.

Express Pay allows you to cash out earnings before your weekly deposit. Earnings appear within a few hours or days, depending on your bank’s processing time.

If it’s taking longer than expected, chances are:
  • Your bank is still processing the transaction.
  • Your transfer is delayed due to bank weekends or holidays.
  • Your debit card or account info isn’t current/valid — learn to update it here.
  • You cashed out to a cancelled card or account — no worries, earnings should appear in 3-5 days.
Need something else? Check out our Express Pay FAQ.

When you create a Lyft account, update your payment method, or request a ride, you may see a pending transaction on your payment method. This is a temporary authorization hold. Like many other merchants, Lyft uses temporary authorization holds to confirm your payment method.

If you see a pending amount, it will be removed by your card issuer within 3-5 business days, and your card will never actually be charged. Contact your bank directly for questions about their authorization timeframes and policies. Read more...

Need a Lyft emblem?

Once you’re approved to drive, you can print a temporary emblem for your windshield (print it in color, not black and white). A Welcome Kit with the official emblem is sent to you shortly after you're approved. If you lost your emblem or need a new one, let us know below so we can send you one.

Need an Airport placard?

  • Los Angeles and Chicago drivers must successfully complete a lesson and quiz in order to get a placard and give airport rides. To access the lesson and quiz, log into the Dashboard and visit the ‘Tutorials’ tab. Please allow 1-2 weeks for shipping.
  • San Francisco drivers can pick up an airport placard in person at the Lyft Driver Hub Monday-Friday between 10 AM and 5 PM.

Need an Airport placard?

Most drivers don’t need an airport placard. However, Los Angeles, Chicago, and San Francisco drivers are required to have one.

  • Los Angeles and Chicago drivers must successfully complete a lesson and quiz in order to get a placard and give airport rides. To access the lesson and quiz, log into the Dashboard and visit the ‘Tutorials’ tab. Please allow 1-2 weeks for shipping.
  • San Francisco drivers can pick up an airport placard in person at the Lyft Driver Hub Monday-Friday between 10 AM and 5 PM.

Need something else? Check out our Airport FAQ.

Did you know?

Your 2016 tax info is available to view and download in the 'Tax Info' tab of your Driver Dashboard. For more info, check out our 2016 tax article to learn about:

  • Form 1099-K & 1099-MISC eligibility (which will include Lyft’s EIN)
  • The annual earnings summary on your Driver Dashboard
  • The difference in ride earnings and non-ride earnings

Heads up: Lyft can’t give tax advice. For questions about your specific tax situation or how to file taxes, speak with a tax professional in good standing with the IRS or check out Intuit’s Form 1099 guide.

Planning on driving in another city?

Click here to read which documents and info you'll need to provide us before driving in another city.

Did you know?

For-hire driver's licenses are specific to Dallas, New York City, and Seattle. The fastest way to update your for-hire driver's license is through the Driver Dashboard.

  1. Tap the 'Vehicles & Documents' tab
  2. Tap 'Upload' (if you’re a new driver) or 'Update' (if you’re already a driver) below the For-Hire Driver’s License header
  3. Select a clear photo of your for-hire driver’s license and submit. That’s it!

Your car inspection should be verified within a few hours using the Driver Dashboard. If your for-hire driver’s license is rejected (e.g., expired or unclear photo), you’ll receive an email and an in-app notification.

View sample for-hire driver’s licenses for Dallas, New York City, and Seattle at our Help Center.

Did you know?

The fastest way to update your car's inspection form or report is through the Driver Dashboard.

  1. Tap the 'Vehicles & Documents' tab
  2. Tap 'Upload' (if you’re a new driver) or 'Update' (if you're already a driver) below the Inspection header
  3. Select a clear photo of your vehicle inspection report and submit. That’s it!

We’ll approve your car inspection form in the Driver Dashboard in a few hours. We’ll notify you if your car inspection form is rejected and let you know how to fix it.

View sample car inspection forms for various cities and states at our Help Center.

Did you know? To be eligible to receive an Amp invitation, you should:

  • Be an active driver in a city with Amp
  • Have completed 250 rides

Amp is only in select cities at this time. If you are eligible, sit tight. We’ll let you know when your Amp is on its way. Read more about Amp at our Help Center.

Drivers who are eligible to receive Amp will be prompted to update their address in the app. Then, we’ll ship you an Amp, which takes about 2-3 weeks.

If you suspect your Amp was stolen during the shipping process, provide us a more secure shipping address if possible and we'll send you up to one replacement.

If you suspect your Amp was stolen or lost during the shipping process, provide us a more secure shipping address if possible and we'll send you up to one replacement.

Make sure your address is updated, then let us know. We can send you up to one additional base at this time.

Make sure your address is updated, then let us know. We can send you up to one additional cable at this time.

Heads up: the Amp can take up to three weeks to arrive at the shipping address you’ve confirmed in the app. Make sure your address is updated.

If you suspect your Amp was stolen during the shipping process, provide us a more secure shipping address if possible and we'll send up to one replacement.

Did you know? Sometimes the app will show the Amp icon or instruct you to pair to an Amp, even if you don’t have one yet. Don't worry! You can still drive. This is a known issue and we're working hard on a solution.

If you've paired with a nearby Amp on accident, here's a quick fix:

  1. Tap ‘Settings’
  2. Tap ‘Amp’
  3. Tap ‘Amp won’t connect’
  4. Tap ‘Unpair.’ That’s it!

Battery not staying charged as long as you'd like? Don’t worry. This is a known issue and we’re working hard on a solution.

If the Amp displays either Battery Low or Battery Critical on the back screen, charge your Amp.

Did you know? Sometimes the app will show the Amp icon or instruct you to pair to an Amp. This may be because your app is recognizing another driver’s Amp.

Here’s a quick fix:

  1. Tap ‘Settings’
  2. Tap ‘Amp’
  3. Tap ‘Amp won’t connect’
  4. Tap ‘Unpair.’ That’s it!

If your Amp gets too hot, turn it off and make sure it’s not in direct sunlight. Wait until the Amp is cool to the touch before charging and turning it on.

Make sure your address is updated in the app and let us know. We may send you up to one replacement Amp at this time. You can also visit your Lyft Hub to take care of this issue.

Did you know? Sometimes the app will show the Amp icon or instruct you to pair to an Amp, even if you don’t have one yet. Don't worry! You can still drive. This is a known issue and we're working hard on a solution.

Did you know? Power Driver Bonus resets each week. Even if you qualified one week for Power Driver Bonus, you may not qualify the next week.

If you don’t see an email from us about your eligibility, don’t be discouraged. Continue meeting the requirements and we’ll email you to let you know whether you qualify.

Also: we initiate your weekly deposit on Tuesdays, but you may not see the payment in your account for up to seven business days depending on your bank.

Read more about Power Driver Bonus requirements at our Help Center.

Did you know? Average Hourly Guarantees reset each week. Even if you qualified one week for an Average Weekly Guarantee, you may not qualify the next week.

If you don’t see an email from us about your eligibility, don’t be discouraged. Continue meeting the requirements and we'll email you to let you know whether you qualify.

Also: we initiate your weekly deposit on Tuesdays, but you may not see the payment in your account for up to seven business days depending on your bank.

Read more about Average Hourly Guarantee requirements at our Help Center.

Did you know?

You can update your profile photo in the Lyft app or by visiting the ‘Driver Info’ tab of your Driver Dashboard. Simply tap your photo to upload a new one, or tap the arrow at the top right and select 'Update driver photo.'

Learn How to Take Driver Profile Photos, including requirements for your profile photo, at our Help Center.