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It’s possible the discount or credit you selected didn't apply because it’s expired or it’s limited to a certain time or location.

If you think a different credit or discount should’ve applied to your ride, request a Ride Review through the receipt in your email, or by opening your Ride History in the Lyft app.

It’s possible your discount or credit didn't apply because it’s expired, it’s limited to a certain location, or you were already using another code.

If you think a credit or discount should’ve applied to your ride, request a Ride Review through the receipt in your email, or by opening your Ride History in the Lyft app.

Did you know? It can take several weeks for your background check to process. This is because of many factors that are outside of Lyft's control.

To check your application status, head to the Driver Dashboard.

Did you know?

You can cancel a ride within 5 minutes of requesting without being charged a cancellation fee.

To report an accident, click the Call me button below. A member of our 24/7 Critical Response team will reach out to you as soon as possible.

We think this will help:

Weekly earnings are transferred into your bank account by direct deposit every Tuesday. Earnings will appear by the end of the week, depending on your bank.

If you haven’t set up direct deposit to a valid checking account, don’t worry! Simply set it up here, and your outstanding earnings will be included in next week’s transfer.

Did you know?

You can update your insurance information in the Lyft app or by visiting the Driver Dashboard.

Click here to learn how.

To add a new car, you’ll need:

  • Lyft’s Vehicle Inspection form signed by a mechanic
  • Updated insurance with vehicle info, your name, & expiration date
  • New vehicle photo (no stock images)

Once you have these documents, add a new car in the app or Driver Dashboard.

Dashboard: Log in and select the Vehicles tab. Tap ‘Add vehicle.’ Then, upload your new car’s documents.

App: Open the Lyft app and tap ‘Settings,’ then ‘Vehicle.’ Now select ‘Add vehicle.’ Then, upload your new car’s documents.

After you’ve uploaded your info, wait for approval (usually fewer than 24 hours). That’s it!

Some cities may take extra steps. Read more about Adding new cars at our Help Center.

We’re happy to investigate a charge you don’t recognize. Most unrecognized charges are one of the following:

Is it a $1 or $25 charge? This is a temporary authorization hold, not a charge. Lyft uses authorization holds to confirm your payment method. You may see a pending amount, but your card is never actually charged.

Do you share a payment method or Lyft account with friends or family? If you don’t recognize a Lyft transaction, check with your friends or family to see if they used your Lyft account or a shared card to pay for a ride.

Have you canceled a ride recently? If you requested a ride and then didn’t take it, the charge you're seeing could be a cancellation fee.

If your charges don't fit in any of the categories above, contact us below.

To learn more about where Express Drive is available, how to sign up, and how it works, visit our Express Drive FAQ.

Demand for Express Drive is off the charts! New vehicles are added to the program continually. Check the Vehicles and Documents section in your Driver Dashboard to see if vehicles are available in your city.

To learn more about where Express Drive is available, how to sign up, and how it works, visit our Express Drive FAQ.

Demand for Express Drive is off the charts! New vehicles are added to the program continually. Check the Vehicles and Documents section in your Driver Dashboard to see if vehicles are available in your city.

Did you know? You can update your Express Pay card in the app.

  1. Tap 'Settings' in the driver side of the app
  2. Tap 'Payment info'
  3. Tap the debit card under the ‘Express Pay’ header
  4. Enter your debit card info. Heads up: for new cards, we may text more instructions.

Earnings cashed out with Express Pay usually appear in a few hours or days, depending on your bank. If your deposit takes longer, it may be because:

  • Your bank is still processing the transaction
  • Bank weekends or holidays delayed the transfer
  • Your debit card or account isn’t current or valid
  • You cashed out to a cancelled card or account. No worries, earnings should appear in your normal weekly deposit.

Read more about Express Pay at our Help Center.

When you create a Lyft account, update your payment method, or request a ride, you may see a pending transaction on your payment method. This is a temporary authorization hold. Like many other merchants, Lyft uses temporary authorization holds to confirm your payment method.

If you see a pending amount, it will be removed by your card issuer within 3-5 business days, and your card will never actually be charged. Contact your bank directly for questions about their authorization timeframes and policies. Read more...

Need a Lyft emblem?

Once you’re approved to drive, you can print a temporary emblem for your windshield (print it in color, not black and white). A Welcome Kit with the official emblem is sent to you shortly after you're approved. If you lost your emblem or need a new one, let us know below so we can send you one.

Need an Airport placard?

  • Los Angeles and Chicago drivers must successfully complete a lesson and quiz in order to get a placard and give airport rides. To access the lesson and quiz, log into the Dashboard and visit the ‘Tutorials’ tab. Please allow 1-2 weeks for shipping.
  • San Francisco drivers can pick up an airport placard in person at the Lyft Driver Hub Monday-Friday between 10 AM and 5 PM.

Need an Airport placard?

Most drivers don’t need an airport placard. However, Los Angeles, Chicago, and San Francisco drivers are required to have one.

  • Los Angeles and Chicago drivers must successfully complete a lesson and quiz in order to get a placard and give airport rides. To access the lesson and quiz, log into the Dashboard and visit the ‘Tutorials’ tab. Please allow 1-2 weeks for shipping.
  • San Francisco drivers can pick up an airport placard in person at the Lyft Driver Hub Monday-Friday between 10 AM and 5 PM.

Need something else? Check out our Airport FAQ.

Did you know?

Your 2016 tax info is available to view and download in the 'Tax Info' tab of your Driver Dashboard. For more info, check out our 2016 tax article to learn about:

  • Form 1099-K & 1099-MISC eligibility (which will include Lyft’s EIN)
  • The annual earnings summary on your Driver Dashboard
  • The difference in ride earnings and non-ride earnings

Heads up: Lyft can’t give tax advice. For questions about your specific tax situation or how to file taxes, speak with a tax professional in good standing with the IRS or check out Intuit’s Form 1099 guide.

Planning on driving in another city?

Click here to read which documents and info you'll need to provide us before driving in another city.

Did you know?

For-hire driver's licenses are specific to Dallas, New York City, and Seattle. The fastest way to update your for-hire driver's license is through the Driver Dashboard.

  1. Tap the 'Vehicles & Documents' tab
  2. Tap 'Upload' (if you’re a new driver) or 'Update' (if you’re already a driver) below the For-Hire Driver’s License header
  3. Select a clear photo of your for-hire driver’s license and submit. That’s it!

Your car inspection should be verified within a few hours using the Driver Dashboard. If your for-hire driver’s license is rejected (e.g., expired or unclear photo), you’ll receive an email and an in-app notification.

View sample for-hire driver’s licenses for Dallas, New York City, and Seattle at our Help Center.

Did you know?

The fastest way to update your car's inspection form or report is through the Driver Dashboard.

  1. Tap the 'Vehicles & Documents' tab
  2. Tap 'Upload' (if you’re a new driver) or 'Update' (if you're already a driver) below the Inspection header
  3. Select a clear photo of your vehicle inspection report and submit. That’s it!

We’ll approve your car inspection form in the Driver Dashboard in a few hours. We’ll notify you if your car inspection form is rejected and let you know how to fix it.

View sample car inspection forms for various cities and states at our Help Center.

Did you know? To be eligible to receive an Amp invitation, you should:

  • Be an active driver in a city with Amp
  • Have completed 250 rides

Amp is only in select cities at this time. If you are eligible, sit tight. We’ll let you know when your Amp is on its way. Read more about Amp at our Help Center.

Drivers who are eligible to receive Amp will be prompted to update their address in the app. Then, we’ll ship you an Amp, which takes about 2-3 weeks.

If you suspect your Amp was stolen during the shipping process, provide us a more secure shipping address if possible and we'll send you up to one replacement.

If you suspect your Amp was stolen or lost during the shipping process, provide us a more secure shipping address if possible and we'll send you up to one replacement.

Make sure your address is updated, then let us know. We can send you up to one additional base at this time.

Make sure your address is updated, then let us know. We can send you up to one additional cable at this time.

Heads up: the Amp can take up to three weeks to arrive at the shipping address you’ve confirmed in the app. Make sure your address is updated.

If you suspect your Amp was stolen during the shipping process, provide us a more secure shipping address if possible and we'll send up to one replacement.

Did you know? Sometimes the app will show the Amp icon or instruct you to pair to an Amp, even if you don’t have one yet. Don't worry! You can still drive. This is a known issue and we're working hard on a solution.

If you've paired with a nearby Amp on accident, here's a quick fix:

  1. Tap ‘Settings’
  2. Tap ‘Amp’
  3. Tap ‘Amp won’t connect’
  4. Tap ‘Unpair.’ That’s it!

Battery issues? Make sure you have the latest version of the Lyft app. We’re constantly working to improve your experience.

Did you know? Sometimes the app will show the Amp icon or instruct you to pair to an Amp. This may be because your app is recognizing another driver’s Amp.

Here’s a quick fix:

  1. Tap ‘Settings’
  2. Tap ‘Amp’
  3. Tap ‘Amp won’t connect’
  4. Tap ‘Unpair.’ That’s it!

If your Amp gets too hot, turn it off and make sure it’s not in direct sunlight. Wait until the Amp is cool to the touch before charging and turning it on.

Make sure your address is updated in the app and let us know. We may send you up to one replacement Amp at this time. You can also visit your Lyft Hub to take care of this issue.

Did you know? Power Driver Bonus resets each week. Even if you qualified one week for Power Driver Bonus, you may not qualify the next week.

If you don’t see an email from us about your eligibility, don’t be discouraged. Continue meeting the requirements and we’ll email you to let you know whether you qualify.

Also: we initiate your weekly deposit on Tuesdays, but you may not see the payment in your account for up to seven business days depending on your bank.

Read more about Power Driver Bonus requirements at our Help Center.

Did you know? Average Hourly Guarantees reset each week. Even if you qualified one week for an Average Weekly Guarantee, you may not qualify the next week.

If you don’t see an email from us about your eligibility, don’t be discouraged. Continue meeting the requirements and we'll email you to let you know whether you qualify.

Also: we initiate your weekly deposit on Tuesdays, but you may not see the payment in your account for up to seven business days depending on your bank.

Read more about Average Hourly Guarantee requirements at our Help Center.

Did you know?

You can update your profile photo in the Lyft app or by visiting the ‘Driver Info’ tab of your Driver Dashboard. Simply tap your photo to upload a new one, or tap the arrow at the top right and select 'Update driver photo.'

Learn How to Take Driver Profile Photos, including requirements for your profile photo, at our Help Center.

It’s possible your discount or credit didn't apply because:

It’s expired. Most credits expire on a certain date. The expiration date and time are specified in the ‘Payment’ tab.

It’s limited to a certain location. Some credits are only valid in specific cities or for rides going to or from an exact location. You won’t be able to apply a credit to unqualified rides.

You’re already using another code. You cannot use more than one credit per ride, but you can switch between credits on the Payment screen after the ride.

Unfortunately, our payment processing system prevents us from changing a Lyft credit or discount once it's been applied.

Before you take your next ride, review your payment section to make sure the correct Lyft credit or discount is selected.

If you still think your ride should’ve been discounted, send us a message with the code (if any) and amount of ride credit you think should’ve been applied and we’ll get back to you.

Review your payment section to select the Lyft credit or discount before your next ride.

It’s also possible your discount or credit didn't apply because:

It’s expired. Most credits expire on a certain date. The expiration date and time are specified in the ‘Payment’ tab.

It’s limited to a certain location. Some credits are only valid in specific cities or for rides going to or from an exact location. You won’t be able to apply a credit to unqualified rides.

You’re already using another code. You cannot use more than one credit per ride, but you can switch between credits on the Payment screen after the ride.

Unfortunately, our payment processing system prevents us from changing a Lyft credit or discount once it's been applied.

Did you know? We have tolls listed in our Help Center and also an explanation of how they work for drivers.

Did you know? You can learn more about Express Drive at our Help Center, including:

  • Available cities
  • Deposits and rental car costs
  • Other Express Drive requirements

In certain cases, passengers may be charged a no-show fee or cancellation fee to compensate the driver for time and gas spent.

If you still believe you were charged a cancel or no-show fee unfairly, tell us:

  1. Time and date of the ride
  2. Name of the driver
  3. A brief description of what occurred

We’re sorry your ride didn’t go as planned. To help us improve the Lyft app, rate your driver (read how at our Help Center) and tell us where you were picked up and dropped off so we can investigate what happened.

We’re sorry your ride didn’t go as planned. To help us improve the Lyft app, rate your driver (read how at our Help Center) and tell us where you were picked up and dropped off so we can investigate the route that should have been taken.

Did you know? You can review gift card purchases or retrieve lost gift card codes by visiting your Gift History.

Read more about Lyft Gift Cards at our Help Center.

Did you know? Rental vehicles are available on a first-come, first-serve basis.

GM drivers: you can self-refund rental deposits if you can’t get a car. Click the ‘Vehicles and Documents’ tab in your Driver Dashboard.

Read more about Express Drive at our Help Center.

Interested in Express Drive?

  1. Before you apply, learn about Express Drive at our Help Center
  2. Start an Express Drive application
  3. Select “rental car” in Vehicle Info. Note: you’ll be charged a refundable deposit, which varies depending on your city.
  4. That’s it! We’ll let you know whether you’re eligible.

We think this will help:

  • When you apply, Lyft will apply a refundable deposit to your payment method before you rent a car
  • Payments are automatically deducted weekly from your earnings. See the weekly receipt in your Driver Dashboard for details.

Learn more about Express Drive at our Help Center.

Did you know? To schedule pickups:

GM renters + Hertz renters in Atlanta can schedule pickups in the ‘Driver Documents’ tab of the Driver Dashboard

All other Hertz renters can visit Hertz’s Express Drive page to book vehicles. Rental vehicles are available on a first-come, first-serve basis. After a week, you can return your car anytime during normal operating hours at Hertz (see your rental agreement for more).

Read more about Express Drive at our Help Center.

For GM: For routine maintenance, take the car to a Maven-preferred dealership. Use the in-car OnStar to find one nearby.

For Hertz: For routine maintenance, take the car to the branch you picked it up from.

Heads up: your account will be deactivated while we investigate any possible accidents. Read more about maintenance costs and insurance at our Help Center.

Did you know? There are a few rules about driver referrals. Use our Help Center to make sure your driver referrals are eligible.

Drivers who referred:

New drivers who are being referred:

We think this will help. View state and city driving requirements at our Help Center. Be sure to read our city pages, too, for coverage areas, fare rates, and more.

Did you know? If you can’t access your Driver Dashboard, it may be because you have a new name, address, or phone number. Learn How to Change Your Address or Phone Number.

Read Tax Info for Drivers at our Help Center for more info.

Did you know? There are two ways to update your phone number depending on how you created your Lyft account.

Created using Facebook: Change your phone number by going to 'Settings' in the Lyft app. Don't forget to save!

Created using phone number: If you created your account with a phone number, send us a message with:

  • Your old phone number
  • The new phone number you’d like it changed to
  • A copy of your driver’s license for verification

If you experience an accident or driver behavior that threatened your personal safety:

  1. Get to a safe place. If needed, call the police by dialing 911.
  2. Contact Lyft's Critical Response Line with the Call Me button below. A member of our 24/7 team will reach out to you.

For other safety concerns, leave us a message below with details on time of ride, driver, and the incident.

If you get into an accident or feel unsafe:

  1. Get to a safe place. If necessary, call the police by dialing 911.
  2. Contact Lyft's Critical Response Line by clicking the Call Me button below. A member of our 24/7 team will reach out to you.

For other safety concerns, leave us a message below with details on time of ride, rider info (if any), and the incident.

Note: we aren't able to assist with tickets or citations received while not in driver mode or due to standard traffic law violations.

If you wish to contact our Critical Response Line, click the Call Me button below.

Did you know? Drivers must complete their application and be approved within 30 days of starting an application to be eligible for Weekly Guarantees.

Eligible drivers who qualify must complete all their ride requirements. Read more terms and conditions on Weekly Guarantees at our Help Center.

We think this will help:

  • When you apply for Express Drive, Lyft will apply a refundable deposit to your payment method before you rent a car
  • Payments are automatically deducted weekly from your earnings. See the weekly receipt in your Driver Dashboard for details.
  • Make sure your payment method (tap your profile photo, then ‘Payment’) is updated in rider mode

Learn more about Express Drive before applying at our Help Center.

Did you know? Rental vehicles are available on a first-come, first-serve basis, so your city may not have any.

GM drivers: you can self-refund rental deposits if you can’t get a car. Click the ‘Vehicles’ tab in your Driver Dashboard.

Read more about Express Drive at our Help Center.

We think this will help. After finishing your application, your mentor will text you to schedule your mentor session. It may take a few hours before a mentor gets back to you.

Need to reschedule? Reach out to your mentor directly to reschedule mentor sessions. Read more about Mentor Sessions at our Help Center.

Did you know? You can learn more about Express Drive at our Help Center, including:

  • Available cities
  • Deposits and rental car costs
  • Other Express Drive requirements

To receive a damage fee, drivers must send the following info within 24 hours of the incident:

  • At least two clear photos of the damage
  • Identifying info about the rider, including: name, pick-up and drop-off locations with times
  • A brief description of how the incident occurred

To report passenger behavior that threatened your personal safety, click the Call Me button below. A member of our 24/7 team will reach out to you.

Read more about How to Report Damage Caused by Passengers at our Help Center.

We think this will help.

Ride ended before arriving at pickup location: you won’t be able to call or navigate to the rider, and the rider will also be asked to pay for the ride. Tell us below (including any rider details, time, or locations) and we’ll refund the rider accordingly.

Ride ended after pick up: ask the rider to submit a rating for the ride that ended and submit a new ride request, which should go to you because you’re the closest. Finish the new ride and let them know you’ll contact us. Lastly, send us the passenger’s name and date of ride. We’ll make sure they’re taken care of.

Read an Overview of Ride Issues at our Help Center.

We think this will help. If you find an item, send us a message below with the following info:

  • Item description
  • Any known information about the passenger and ride when the item was left
  • Permission to give the passenger your phone number

If passengers reach out, feel free to meet up with the item. If Lyft texts you because a passenger contacted us, use the phone number we provide to get in touch with the passenger.

If you can’t meet the passenger, tell us below and we’ll arrange for you to ship the item for free.

Read more about Lost and Found for Drivers at our Help Center.

Interested in Express Drive?

  1. Before you apply, learn about Express Drive at our Help Center
  2. Start an Express Drive application
  3. Select “rental car” in Vehicle Info. Note: you’ll be charged a refundable deposit, which varies depending on your city.
  4. That’s it! We’ll let you know whether you’re eligible.

We think this will help:

  • When you apply for Express Drive, Lyft applies a refundable deposit to your payment method before you rent a car
  • Express Drive payments are automatically deducted weekly from your earnings. See the weekly receipt in your Driver Dashboard for details.
  • Weekly rental costs not covered by earnings are charged to your payment method
  • Weekly rental costs are prorated on a daily basis

Read more about Express Drive rental car pricing and costs at our Help Center.

Did you know? You can read about the steps of a Mentor Session at our Help Center.

Did you know? If you’re on the way to a pickup and the rider cancels, you’ll receive a cancellation fee if:

  • At least 5 minutes passed since the rider made the request
  • You're on track to arrive within 5 minutes of the original estimated time of arrival

Cancellation fees vary by city, so check your region at our Cities page. Head to our Help Center for details about our Cancellation Policy for Drivers.