Review our policies regarding driver and passenger safety below.
Report safety issue or citation
Our critical response team is available 24 hours a day, 7 days a week, and will call you as soon as possible after you request the call.
Keep in mind that we won't be able to assist with citations or tickets incurred outside of the Lyft platform, or due to violating standard traffic laws.
Passengers must be at least 18 years old to sign up for a Lyft account, including Lyft Family accounts.
We don’t allow passengers under the age of 18 to take Lyfts without an adult.
If a driver believes a passenger might be underage, the driver may ask the passenger to confirm their age.
Riders who receive multiple reports for appearing to be underage will need to go through an additional identity verification process. During the verification process, the rider won’t be able to take rides until a Lyft agent reviews their submitted verification document.
The driver may also let a passenger know that the driver will have to cancel the trip if the passenger is indeed under 18.
In addition, drivers can report requests to transport unaccompanied minors by tapping 'Contact Support' below.
Lyft has a strict "No Weapons" policy for all of its properties. This includes Lyft Hubs and service centers.
Our "No Weapons" policy applies when you are doing business as a representative of Lyft, which includes times that you are driving for Lyft, as well as times that you are visiting a Lyft Hub.
This means that even in places where it is legal to carry a weapon, we ask that you do not carry a weapon on any Lyft property.
We approach this from a community perspective. It's hard to know what someone else is or isn't comfortable with. The mere presence of a weapon might make another community member distressed and fear for his or her own personal safety.
At a minimum, a "weapon" includes any form of firearm. There are many items that could be considered weapons besides firearms, such as handguns, stun guns, explosives, knives, sling shots and tasers. Lyft reserves sole judgment on what else may constitute a "weapon." If you have any questions about whether various items could be considered a "weapon" under this policy, please contact Lyft Support before bringing any questionable items onto Lyft property.
Note: The general policy above does not apply to authorized security personnel contracted or employed by Lyft or to law enforcement personnel.
If you witnessed possession of a weapon in a Lyft vehicle, please let us know by tapping 'Contact Support' below.
Community Safety Education program
Lyft is committed to holding each other accountable. To educate our community about what's appropriate behavior in a Lyft ride — and prevent misbehavior — we've developed a Community Safety Education program in partnership with RAINN, the largest anti-sexual violence organization in the US.
This program empowers drivers to handle challenging passenger situation and create a safe and comfortable ride for everyone.
As of 12/15/2019, all Lyft drivers are required to complete this program in order to access Driver Mode.
Smoking inside Lyft cars is against our community rules. There may be passengers entering the car who have respiratory issues or may be bothered by the smell, so in the spirit of respect for everyone in our community, we ask that you refrain.
Depending on local regulations, the use of dashboard cameras and other recording devices during rides may not be allowed. Some cities or states may require signage making known the presence of recording devices, while other regions may not allow recording devices at all.
Please refer to your city and state's regulations on recording devices when giving rides.
Broadcasting another person's image or recording without their express prior consent is prohibited and may result in your account being disabled.
Supporting Survivors of Sexual Assault and Harassment: Lyft’s Approach to Arbitration and Confidentiality
Since Lyft launched in 2012, we have worked hard to design policies and features that protect our community, from driver background checks to our 24/7 Critical Response Line. We know people count on us to do the right thing, so we want to share our approach to arbitration and confidentiality in connection with the national issue of sexual harassment and sexual assault. On May 15, 2018, Lyft announced some important changes:
Lyft drivers, riders, and team members are free to resolve individual claims of sexual harassment or assault however they prefer.
We won’t require arbitration for individual claims of sexual assault or sexual harassment. Survivors can choose to resolve their claims through arbitration, through mediation, or in court.
Survivors are free to speak out if they choose.
Lyft will not require a confidentiality provision that would prevent survivors from speaking about the facts of the sexual assault or harassment they suffered. Someone who’s survived sexual assault or harassment may ask for a confidentiality provision in a settlement agreement, or they may decide to tell their story publicly to help end the stigma of silence for others. Whatever they decide, it will be their choice.