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    Información del aeropuerto de Colorado para conductores

    To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

    The following information applies to all airports:

    Los funcionarios del aeropuerto emitirán citaciones administrativas a los conductores que no sigan las reglas. Tú eres responsable de pagar cualquier multa que recibas por infracciones de las reglas y normas del aeropuerto.
    Lyft emblem
    • Exhibe tu emblema de Lyft en la esquina inferior derecha (del lado del pasajero) del parabrisas delantero en todo momento mientras realices viajes con Lyft.
    • If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
    • If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
    Conduct at the airport
    • No pares ni estaciones en los cruces peatonales.
    • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
    • Always follow instructions given by airport personnel.
    • If you run into any trouble, like a regulatory citation, reach out to our Support team. We're here to help 24/7.
    Waybill

    Permitted Airports

    Drivers on the Lyft platform are responsible for knowing and following all airport regulations in order to avoid receiving administrative citations from the airport. Lyft is available at the following airports in Colorado:
    Aspen Pitkin County Airport (ASE)
    Waiting for requests:
    • Espere en el área designada. Solo los conductores que se encuentren dentro del área de espera designada (imagen arriba) se agregarán a la fila.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
    • Las cancelaciones de los pasajeros no afectan tu lugar en la fila. Si tu pasajero te cancela el viaje, regresa al área de espera. Siempre y cuando vuelvas antes de que pasen 15 minutos, estarás de nuevo en la primera posición de la fila.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
    • You can view your place in line in the app. Learn how to view your position in the queue here.
    Pickups:
    • Pick up passengers from Arrivals (pictured above).
    • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, wait in the staging area.
    Drop-offs:
    • Deja a los pasajeros en el lugar de su preferencia junto a la acera de la entrada del terminal.
    • No esperes en la terminal del aeropuerto después de dejar a los pasajeros. Si quieres esperar pedidos desde el aeropuerto, dirígete al área de espera.
    Colorado Springs Airport (COS)
    Waiting for requests:
    • Espere en el área designada. Solo los conductores que se encuentren dentro del área de espera designada (imagen arriba) se agregarán a la fila.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
    • Las cancelaciones de los pasajeros no afectan tu lugar en la fila. Si tu pasajero te cancela el viaje, regresa al área de espera. Siempre y cuando vuelvas antes de que pasen 15 minutos, estarás de nuevo en la primera posición de la fila.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
    • You can view your place in line in the app. Learn how to view your position in the queue here.
    Pickups:
    • Recoge a los pasajeros en la zona TNC, en “Llegadas” (Arrivals), como se muestra arriba, en el lugar de su preferencia.
      • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
    • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, wait in the staging area.
    • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You'll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
    Drop-offs:
    • Deja a los pasajeros en el lugar de su preferencia junto a la acera de la entrada del terminal.
    • No esperes en la terminal del aeropuerto después de dejar a los pasajeros. Si quieres esperar pedidos desde el aeropuerto, dirígete al área de espera.
    Denver International Airport (DEN)
    Denver Airport will be undergoing construction for the next 3 years. Keep up to date on current closures that might impact your pick-up, drop-off or route navigation by clicking here.
    Waiting for requests:
    • Aguarda en el área de espera designada. Solo los conductores que se encuentren dentro del <a href="https://goo.gl/maps/skQa9KWVeNszro74A">estacionamiento de espera TNC</a> se agregarán a la fila.
      • Take a right once you pass the taxis and follow that lane until you get to the parking area outside of the commercial lot building.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • You can view your place in line in the app. Learn how to view your position in the queue here.
    • Las cancelaciones de los pasajeros no afectan tu lugar en la fila. Si tu pasajero te cancela el viaje, regresa al área de espera. Siempre y cuando vuelvas antes de que pasen 15 minutos, estarás de nuevo en la primera posición de la fila.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
    Pickups:
    • Pick up passengers from Level 5 at Island 5 as illustrated above just past the crew shuttle pick.
      • Pickup passengers from either the East or West Terminal at Level 5, Island 5 just past the crew shuttle pickup at Zones D & E, as illustrated above.”
      • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
    • Do not pick up passengers as the terminal curb. The airport will give you a ticket for doing this.
    • Please watch this video to see detailed turn-by-turn instructions on how to access the pickup & drop-off locations.
    • Drivers will need to pass through a physical gate arm in order to access the pickup point (labeled as "Access Gate" above).
      • When approaching the Terminal, follow the Commercial Vehicles lane. Press the button at the gate for help.
    • When exiting each terminal there are two exit lanes:
      • The left lane exits the terminal
      • The right lane loops around to the other terminal.
      • Remember, traffic to your right has the right-of-way when exiting Island 5.
    • Do not pick up or passengers on Levels 4 or 6.
    • Rematch is a feature that enables you to be matched with additional passenger(s) shortly before or after completing a drop off. This means you can receive a ride request for up to 2 minutes after dropping off a passenger without returning to the staging lot.
    • Curbside Waiting: While waiting for requests, you may receive an in-app notification directing you to head toward the terminal. While en route, you may receive a ride request. If you do not, you are permitted to wait at the curb until you are matched to a rider. The designated waiting area at both terminals is between spots D and E of traffic island 5. (All drivers looking to do an airport ride should still start at the staging area. Do not go straight to the curb unless directed to do so by the app)
    • Prioridad tras viaje corto: Si recibes un pedido de un viaje corto desde el aeropuerto después de esperar en la fila, se te podría asignar una mejor posición en la fila después de dejar al pasajero. Recibirás un SMS cuando ya haya terminado el viaje para avisarte que tienes la opción de volver al área de espera y obtener un lugar preferente en la fila. Ten en cuenta que, si haces otro viaje antes de regresar al área de espera, aún es posible que tengas un lugar preferente en la fila.
    Drop-offs:
    • Drop off passengers on Level 5 at the passenger’s carrier of choice at the curb of the terminal or on Island 5.
    • Please watch this video to see detailed turn-by-turn instructions on how to access the pickup & drop-off locations.
    • Do not drop off passengers on Levels 4 or 6
    • Do not wait at the airport terminal after drop-off. If you want to accept additional ride requests, proceed to the staging area.
    Additional airport rules at DEN:
    • Obey all traffic laws and posted signs.
    • Follow instructions from all City and County Denver officials.
    • No parking on the side of any roadway, including Pena Blvd.
    • Do not make a U-turn at any intersection.
    • Do not drive on non-paved areas at any time.
    • Enter the staging area only from the designated entrance.
    • Only park in marked spaces while in the lot. There is no parking in the middle of the roadway or thruway, blocking cars in.
    • If all parking spaces are full, you must exit the lot.
    • When the lot is closed, please leave until the lot reopens.
    • Do not throw trash in the parking lot. Please use designated trash bins.
    • Display your Lyft emblem at all times while at the airport or staging area. Failure to display your Lyft emblem may result in a citation from airport authorities.
    • Loitering in the terminal area is a violation of airport regulation. Idling at the curb or Island 5 is prohibited and may result in a citation from airport authorities.
    Westin Hotel at DEN
    Follow the guidelines below when giving rides to and from the Westin Hotel at DEN.
    To Enter:
      1. Follow the Terminal West and Garage Parking roadway signs.
      2. Stay in the right lane and veer right at the sign marked "Hotel Check In/Valet"
      3. Drive to the right, towards the Westin sign and proceed to valet.
      4. Take a right into the valet area.
      5. Pick up or drop off your passenger.
      To Exit:
        1. Pick up or drop off your passenger.
        2. Exit the Valet area to the right.
        3. Turn right at the stop sign.
        4. Take the roadway eastbound underneath the Transit Center.
        5. Take a right at the end of the roadway to head South.
        6. Proceed to Pena Boulevard to complete your exit.
        Durango-La Plata County Airport (DRO)
        Waiting for requests:
        • Espere en el área designada. Solo los conductores que se encuentren dentro del área de espera designada (imagen arriba) se agregarán a la fila.
        • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
        • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
        • Las cancelaciones de los pasajeros no afectan tu lugar en la fila. Si tu pasajero te cancela el viaje, regresa al área de espera. Siempre y cuando vuelvas antes de que pasen 15 minutos, estarás de nuevo en la primera posición de la fila.
        • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
        • You can view your place in line in the app. Learn how to view your position in the queue here.
        Pickups:
        • Pick up passengers from Arrivals (pictured above).
        • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, wait in the staging area.
        Drop-offs:
        • Deja a los pasajeros en el lugar de su preferencia junto a la acera de la entrada del terminal.
        • No esperes en la terminal del aeropuerto después de dejar a los pasajeros. Si quieres esperar pedidos desde el aeropuerto, dirígete al área de espera.
        Yampa Valley Regional Airport (HDN)
        Waiting for requests:
        • Espere en el área designada. Solo los conductores que se encuentren dentro del área de espera designada (imagen arriba) se agregarán a la fila.
        • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
        • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
        • Las cancelaciones de los pasajeros no afectan tu lugar en la fila. Si tu pasajero te cancela el viaje, regresa al área de espera. Siempre y cuando vuelvas antes de que pasen 15 minutos, estarás de nuevo en la primera posición de la fila.
        • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
        • You can view your place in line in the app. Learn how to view your position in the queue here.
        Pickups:
        • Pick up passengers from the east end of the terminal as pictured above.
          • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
        • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, wait in the staging area.
        • Prioridad tras viaje corto: Si recibes un pedido de un viaje corto desde el aeropuerto después de esperar en la fila, se te podría asignar una mejor posición en la fila una vez que hayas dejado al pasajero. Recibirás un SMS cuando ya haya terminado el viaje para avisarte que tienes la opción de volver al área de espera y obtener un lugar preferente en la fila. Ten en cuenta que, si haces otro viaje antes de regresar al área de espera, aún es posible que tengas un lugar preferente en la fila.
        Drop-offs:
        • Drop off passengers from the east end of the terminal as pictured above.
        • No esperes en la terminal del aeropuerto después de dejar a los pasajeros. Si quieres esperar pedidos desde el aeropuerto, dirígete al área de espera.
        All Other Permitted Airports
        The rules below for pickups and drop-offs apply to the following airports:
        • Grand Junction Regional Airport | GJT
        • Pueblo Memorial Airport | PUB
        • Steamboat Springs Airport | SBS
        • Telluride Regional Airport | TEX
        Pickups:
        • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
        • No esperes ni des vueltas en el aeropuerto si tu pasajero se retrasa.
        Drop-offs:
        • Deja a los pasajeros en el lugar de su preferencia junto a la acera de la entrada del terminal.
        • Do not wait at the airport terminal or accept additional ride requests after drop-off.

        Prohibited airports

        At Colorado airport(s) other than those listed above, operations are currently prohibited — including pickups and drop-offs. This includes (but is not limited to) all airports in the list below:
        • Montrose Regional Airport (MTJ)
        How to redirect a prohibited airport request
        If your city's airport is prohibited for pickups, the app will prevent airport pickup requests from being made. If a passenger moves their pin outside airport property, and asks you to come pick them up at the airport, kindly inform them that you are not authorized to, and they'll need to find alternate means of transportation.
        Drop-offs can be trickier. If a passenger asks you to take them to a prohibited airport, here are some tips on how to make the conversation go smoothly:
        1. Offer to take them to a nearby destination.
        2. Apologize, and politely cancel the ride. Worried about your acceptance or cancellation rate? Let us know and we'll remove it from that day's summary.

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