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    Información del aeropuerto de Massachusetts para conductores

    To ensure a smooth airport experience for you and your passengers, make sure to familiarize yourself with the rules below. Tap each link to jump to detailed instructions on each section:

    The following information applies to all airports:

    Los funcionarios del aeropuerto emitirán citaciones administrativas a los conductores que no sigan las reglas. Tú eres responsable de pagar cualquier multa que recibas por infracciones de las reglas y normas del aeropuerto.
    Lyft emblem
    • Exhibe tu emblema de Lyft en la esquina inferior derecha (del lado del pasajero) del parabrisas delantero en todo momento mientras realices viajes con Lyft.
    • If you are giving a non-Lyft ride at the airport, make sure to remove your emblem before entering airport property.
    • If you’ve just been approved to drive, you should receive your Lyft emblem shortly. If you didn't get one or need a new one, place an order in your Dashboard. While waiting for it to arrive, you may print a temporary emblem.
    Conduct at the airport
    • No pares ni estaciones en los cruces peatonales.
    • Do not park in red zones or taxi/shuttle areas unless otherwise specified in the rules above.
    • Always follow instructions given by airport personnel.
    • Si tienes algún problema, como una citación reglamentaria, comunícate con nuestro equipo de asistencia. Estamos aquí para ayudarte las 24 horas, todos los días.

    Permitted Airports

    Es responsabilidad de los conductores de la plataforma Lyft conocer y seguir todas las reglas del aeropuerto para evitar recibir una citación administrativa. Lyft está disponible en los siguientes aeropuertos de Massachusetts:
    Boston Logan International Airport (BOS)
    You are only allowed to pick up passengers if you have received a Massachusetts Background Check Clearance Certificate from the Department of Public Utilities (DPU). Click here to learn more.
    Waiting for requests:
    • Wait in the designated staging area. Only drivers within the designated staging area are added to the queue.
    • Drivers must be logged into driver mode and in the queue while waiting in the staging area. Failure to be in driver mode while in the staging area is considered loitering and is subject to citations from airport authority.
    • The queue is first in-first out. The driver who has been waiting within the staging area in driver mode the longest gets the next request. Your physical location within the staging area does not affect your spot in the queue, but if you exit the staging area or log out of driver mode, you will lose your spot.
    • Bathrooms are available in the staging lot. Men's restrooms are freely accessible without a code. Women's restrooms will need a code to access. You may ask any Lyft employee on site in the Support Van (M-F 11am - 6pm) or any MassPort employee on site for the 4-digit code to enter the bathroom.
    • If the staging area is full, you must leave the airport. You may not wait for requests anywhere else on airport property or use any other parking lots while in driver mode.
    • Las cancelaciones de los pasajeros no afectan tu lugar en la fila. Si tu pasajero te cancela el viaje, regresa al área de espera. Siempre y cuando vuelvas antes de que pasen 15 minutos, estarás de nuevo en la primera posición de la fila.
    • Driver cancellations and missed requests do affect your place in line. If you are the one to cancel a request, or if you miss a request, you're placed at the back of the queue.
    • You can view your place in line in the app. Learn how to view your position in the queue here.
    • Beginning 12/09/2019, pickups for All Terminals will move to the pickup zones in the Central Garages as pictured above.
      • Terminal A & E pickups will occur in Central Garage (West). Enter from the northeast entrance and follow the described route here.
      • Terminal C & B pickups will occur in Central Garage. Enter from the northwest entrance and follow the described route here.
      • For more details on the upcoming changes at BOS airport throughout the Fall of 2019, please visit this page.
    • The Lyft app moves the passenger's pin to an approved pickup area. If you're having trouble finding each other, make sure you have both gone to the pin's location and are on the correct level of the airport.
    • Accessibility Accommodation: Riders with accessibility needs will continue to request pickups directly from the curb at all terminals. If you receive a request that says "Logan Airport Terminal A/B/C/E" please proceed directly to Arrivals curbside at that terminal to meet your rider. You do not need to (and should not) ask your rider if they have accessibility needs. As long as the app directs you to the curbside pickup spot, you are permitted to pick up there.
    • Do not pick up passengers at the curbside terminal entrance.
    • Do not wait or circle back at the airport if the passenger is delayed when picking up. Instead, head to the staging area and wait there.
    • Short ride bump: If you receive a request for a short ride from the airport after waiting in the queue, you may qualify for a higher queue position after you drop off your passenger. You’ll receive an SMS after dropping off to let you know you have the option to return to the staging area for a preferred spot in the queue. Please note, if you give a ride before returning to the staging area, you may still qualify for a preferred spot in line.
    • Beginning 12/09/2019, from the hours of 4:00am - 10:00am, drop-offs for all passengers going to Terminals A, B & E will move to the arrivals level for each terminal (Terminal C always drops off in the garage).
    • Beginning 12/09/2019, from the hours of 10:00am - 4:00am, drop-offs for all passengers will move to the designated drop-off zones in the central garage.
    • Do not wait at the airport terminal or accept additional ride requests after drop-off. Instead, proceed to the staging area.
    Certificado de aprobación de verificación de antecedentes penales de Massachusetts:
    • In order to pick up at BOS airport, you must receive a Massachusetts Background Check Clearance Certificate from the Department of Public Utilities (DPU). Click here to learn more.
    • Important note: You must have a digital (located in your inbox after you have received an email from the DPU) or printed version of your certificate with you at all times while on airport property. Failure to have your certificate when approached by an officer could result in a fine.
    • You may reach out to the DPU by filling out the following form on the agency’s website: Ask the TNC Division your rideshare questions.
    Boston Airport Rules Acknowledgement:
    • Drivers on the Lyft platform are responsible for knowing the Boston Logan Airport rules and regulations; and training materials prior to operating there. To certify that you understand the requirements for operating at the airport, access and complete your acknowledgement within the Lyft app.
    Additional rules:
    • Your trunk must be open at all times while on the TNC stand waiting for your passenger.
    • You must have your Background Check Clearance Certificate ($500 fine).
    • You cannot commit any disorderly, obscene, threatening, indecent, violent, or unlawful act, or threaten any person at Boston Logan Airport ($500 fine).
    • No puedes cometer actos que pongan en peligro la salud de las personas o la integridad de las instalaciones en el Aeropuerto Logan de Boston; se te podría cobrar una multa de $500.
    • You may not solicit, accept, arrange, or provide transportation outside of the app or solicit hails from a person ($200 fine).
    • Tienes que exhibir dos emblemas con la marca comercial de Lyft: uno en la parte delantera y otro en la ventana trasera del auto. Puedes recibir una multa de $200 en caso de no mostrar ambos emblemas. Si necesitas emblemas nuevos, comunícate con nosotros o imprime tus propios emblemas temporales.
    • Debes recoger a los pasajeros desde las áreas de partida designadas para apps de viaje y TNC; consulta el mapa de arriba. Si no respetas esto, se te podría cobrar una multa de $200.
    • You must be in the airport designated staging area to receive requests. See instructions and map above. Lyft will not send ride requests outside the lot ($100 fine).
    • You must follow the airport designated routes to passenger pickup zones; see above for details ($100 fine).
    • No puedes esperar fuera de tu vehículo sin autorización; se te podría cobrar una multa de $100.
    • Do not litter in the staging area.
    • Do not leave your vehicle unattended in the staging area.
    Other pickup areas:
    You may be sent to pick up passengers from the following locations while waiting in the airport queue in the staging area — do not use these locations to wait for ride requests. Click here to see a map of the pickup locations listed below.
    • Hilton Boston Logan Airport Hotel Pickup Area: 1 Hotel Dr, Boston, MA 02128
    • Hyatt Regency Boston Harbor Hotel Pickup Area: 101 Harborside Drive, MA 02128
    • Embassy Suites at Logan Airport Hotel Pickup Area: 207 Porter Street, MA 02128
    • Signature Flight Support (General Aviation) Pickup Area: 240 Prescott Street, MA 02128
    • Rental Car Center Pickup Area: Far side of Rental Car Center on the right
    Nantucket Memorial Airport (ACK)
    • Pick up passengers from the parking lot directly across from the terminal (pictured above).
    • Do not wait or circle back at the airport if the passenger is delayed when picking up. ACK requires you to leave the airport and kindly ask your passenger to request another ride when he or she is ready.
    • Drop off passengers at Departures, at the passenger's carrier of choice.
    • Do not wait at the airport terminal or accept additional ride requests after drop-off.
    All Other Permitted Airports
    The rules below for pickups and drop-offs apply to the following airports:
    • Provincetown Airport | PVC
    • Worcester Regional | ORH
    • Pick up passengers from Arrivals, at your passenger’s carrier of choice.
    • No esperes ni des vueltas en el aeropuerto si tu pasajero se retrasa.
    • Deja a los pasajeros en el lugar de su preferencia junto a la acera de la entrada del terminal.
    • No esperes en la terminal del aeropuerto después de dejar a los pasajeros.

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