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    Arreglar la conexión, app congelada y problemas del sitio web

    Use these tips to solve the most common device connectivity, app-freezing, or website problems.
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    Signs of poor connectivity

    La conexión puede ser compleja porque cada red celular tiene áreas de servicio diferentes en cada ciudad. Luego, te mostramos algunas indicaciones comunes de una conexión deficiente:
    • Dificultades para pedir un viaje o iniciar sesión en la app
    • La app no responde al usar
    • No puedes aceptar pedidos de viaje
    • No puedes iniciar o finalizar un viaje
    • Mensaje de texto o notificación emergente que indican problemas de conexión o del dispositivo para comunicarse con los servidores.

    Phone setting tips to improve connectivity

    Sometimes the default phone settings and the phone plan causes connectivity issues. See below for easy settings changes you can make for better connectivity to the Lyft app:
    For All Carriers
    These steps will solve most device connectivity issues:
    • Update your phone's software and settings: During your downtime, update your device's software and settings. This can prevent future app issues. Read more about keeping your device updated.
    • Close any unnecessary apps: When using the Lyft app, try not to have other apps on in the background (if you can). Using multiple apps at the same time can impact the data that Lyft relies on.
    • Toggle airplane mode on and off: If you're having connectivity issues or the app freezes, toggle airplane mode on for 10 seconds, then off. This will refresh your connection to your service provider’s network.
    • Move locations: You may be in an area that your carrier doesn't provide service in or an area with weak connection.
    • Restart your device: Switching your phone off and on again essentially resets it. Resetting your phone often resolves small glitches.
      • Heads up: Don't do this if you’re in the airport queue, as you may lose your spot in the queue.
    • Delete the Lyft app and download it again: If there are bugs in that particular app version, deleting the app and re-downloading it may resolve the issue. Additionally, turning off your phone before reinstalling the app ensures a clean start.
    • Turn Wi-Fi on, but do not connect to any network: This can help with GPS accuracy.
      • If you're automatically connected to a network, turn your Wi-Fi off.
      • If your phone continues to automatically connect to nearby networks, change your 'Wi-Fi Calling' preferences to 'Cellular Preferred' or 'Cellular Only' to prevent signal interruptions.
    • Set background app refresh to Wi-Fi only: Apps that run in the background may slow your phone down by using too much cellular data bandwidth. Follow these steps to make sure apps are only running in the background when you're on Wi-Fi:
      • For iOS (Apple):
        1. Go to 'Settings'
        2. Tap 'General'
        3. Tap 'Background App Refresh'
        4. Set to 'Wi-Fi only'
      • For Android:
        1. Go to 'Settings'
        2. Tap 'Data Usage'
        3. From the Mobile section, tap 'Mobile Data Usage'
        4. Select an app from below the usage graph (we recommend starting with apps that use the most data)
        5. Turn off 'Allow background data usage'
    By Carrier
    Si experimentas problemas de conexión frecuentemente, es posible que tu proveedor celular o tu plan no te ofrezcan suficiente acceso a datos para poder utilizar la app sin problemas. Comunícate con tu proveedor celular si crees que necesitas otro plan de datos.
    See below for carrier-specific tips to improve connectivity:
    AT&T
    1. Select your phone manufacturer
    2. Select your device
    3. Under 'Service/network issues,' select 'Phone Calls'
    4. Follow the troubleshooting steps to determine the best resolution for your device
    T-Mobile
    • Turn off Wi-Fi to make sure you're using the T-Mobile network.
    • Set the device network mode to 'Auto.'
    • Cambia las preferencias de Llamadas Wi-Fi a "Celular preferido" o "Solo celular" para evitar que los problemas de llamadas Wi-Fi interfieran con la señal.
    • iOS (Apple) devices only: Reset network settings by following these steps:
      1. Go to 'Settings'
      2. Tap 'General'
      3. Tap 'Reset'
      4. Tap 'Reset Network Settings'
      5. Verify the 'T-Mobile Carrier Settings' are up-to-date. You can do this over Wi-Fi. See this Apple Support article for more info.
    Verizon
    Actualiza la Lista de roaming preferida (PRL) siguiendo los pasos más abajo. Esta actualización aumenta la capacidad de roaming de tu teléfono para que permanezca en la red de Verizon con la mayor frecuencia posible:
    1. Call *228 from your home coverage area. This is the area in which your device can receive service.
    2. When prompted, select 2 to update your phone's preferred roaming list. This process may take up to 2 minutes.
    3. Once completed, you'll hear a confirmation message over the phone, and a message will display on your phone's screen.

    How to fix frozen app

    Sometimes your app may freeze, stop working, not respond, or display another error. Try these steps in order:
    1. Make sure you have the latest software and that your settings are updated (see Phone recommendations and settings)
    2. Cierra la app y cualquier otra app activa en segundo plano
    3. Toggle airplane mode on and then off once to refresh your network connection
    4. Apaga el dispositivo durante por lo menos 30 segundos y vuelve a encenderlo
    5. Uninstall and reinstall the app
    If you're unsure how to do any of the above steps, try an internet search or visit your local wireless store for personal help.

    How to fix website errors

    If the page you're trying to view won’t load or gives you an error, try the following:
    1. Reload the page
    2. Clear your cache, browsing data, and cookies. Each browser is different, so try looking in settings, history, preferences, or advanced settings for this option.
    3. Trata de ir a la misma dirección web en otro navegador, como Google Chrome si usas Safari.
    Consulta también lo siguiente:

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