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    Cómo funcionan los peajes para los conductores

    Mientras estás realizando un viaje con Lyft, los costos de peaje se agregan automáticamente a la tarifa del viajero. Esto significa que el conductor paga los peajes y, luego, estos se le reembolsan cuando el pasajero abona el viaje. Esto no se aplica a peajes opcionales, como los de carriles rápidos o para vehículos con más de un pasajero (HOV, por sus siglas en inglés).
    Lyft does not pay toll collectors. Lyft drivers are responsible for paying toll collection agencies directly for appropriate toll fees. Lyft is unable to cover charges from late toll payments, administrative fees, or new tags.
    Ir a:

    How tolls are calculated

    Los montos de los peajes se basan en los precios de los sistemas electrónicos de recolección de peajes locales, como FasTrak, TollTag, Good to Go! Pass o E-ZPass.
    Por ahora, Lyft no paga la diferencia entre la tarifa de cobro del peaje electrónico local y otras tarifas, tales como las de efectivo. Para evitar pagar de más, te recomendamos el uso de los sistemas electrónicos.
    Verrazzano-Narrows Bridge
    Se añadirá a la tarifa un recargo de $20, que incluye los peajes, a todos los viajes entre la ciudad de Nueva York y Nueva Jersey. Si el viaje comienza en Nueva Jersey, cruza hacia Staten Island y, luego, cruza el puente Verrazzano-Narrows, se aplicará un recargo adicional de $19. Esto sumará un total de $39 agregados al precio, que también incluye los peajes.
    Connecticut to New York City
    In addition to applicable tolls and surcharges that may be added to your fare, there will be a $15 surcharge added to all trips originating in Connecticut and ending in New York City.
    Massachusetts
    Massachusetts drivers will be reimbursed for applicable tolls at the commercial E-ZPass rate. Drivers will receive an adjustment from E-ZPass to the commercial toll rate on their E-ZPass statement. Drivers with commercial transponders will not see a difference in their E-ZPass statement. Learn more about this on the MassDOT website.

    When are tolls added to a passenger's fare?

    Passengers automatically pay for tolls incurred during active Lyft rides, after they've been picked up.
    In some instances, drivers must pay a bridge or tunnel toll to return to their original coverage area or location. This return toll is added to the passenger’s fare so drivers are fairly compensated for their time and effort. See all qualifying return tolls here.

    What tolls are not added to a passenger's fare?

    In most cases, drivers pay for tolls incurred before a driver taps to arrive or after the ride ends but there are some exceptions. Click here for a full list of return tolls that qualify for reimbursement.
    Fees related to taking optional express or HOV lanes aren't paid for by passengers and will not be reimbursed.

    Does Lyft take fees from toll payments?

    Tolls paid by passengers aren't subject to any Lyft fees, so the full toll amount is added to driver earnings.

    ¿Dónde puedo ver la información de los peajes por viaje?

    Toll fees are included in the individual ride breakdown in your ride history and as line items in the Driver Dashboard.

    Can passengers pay for tolls with cash?

    It's against our Terms of Service for passengers to use cash for portions (for example, toll fees) of a Lyft ride except for tips, which can also be done in the app. Passengers are automatically charged for tolls in the app, so there’s no need to ask passengers to pay for tolls with cash or a credit card. If passengers offer to pay for a toll with cash or a credit card, drivers should decline the offer.

    Creo que me falta un cargo de peaje

    Toll fees are included in the individual ride breakdown in your ride history and as line items in the Driver Dashboard. If you think a ride amount is missing a toll fee, we’re happy to help investigate. Tap 'Contact Support' below and include the following:
    • Date and approximate time you passed through the toll
    • El monto que pagaste por el peaje
    • A picture of the toll receipt
    ¿Necesitas ayuda? Si estás en un dispositivo móvil, utiliza la pestaña “Ayuda” de la app de Lyft Driver para ver las opciones que te permiten comunicarte con nosotros. Asegúrate de tener la versión más actualizada de la app
    Heads up: Toll receipts must be submitted within 30 days of a ride. Tolls must be linked with an active Lyft ride and won't be covered by Lyft if incurred on the way to the coverage area or to pick up a passenger.
    Consulta también lo siguiente:

    ¿Aún necesitas ayuda?