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    Reparaciones y mantenimiento de los autos de alquiler

    For details about rental vehicle maintenance and repairs, select your Express Driver partner below:

    Hertz

    Routine maintenance
    Examples: Oil changes, tire rotations, etc.
    ¿Qué hacer? Ve a la sucursal de Hertz o Pep Boys donde recogiste tu vehículo de alquiler.
    Your costs: You won't be charged for routine maintenance. Only Hertz/Pep Boys may render or approve maintenance outside their facility. You won't be reimbursed for maintenance outside of Hertz or Pep Boys approved vendors.
    Damage and repairs
    Examples: Brake or transmission issues, tire replacement, windshield repair, etc.
    What to do: Go to the Hertz or Pep Boys branch where you picked up your rental. If the damage prevents driving (such as a brakes or transmission issue), call Hertz Roadside Assistance: 1-800-654-5060.
    Your costs: You may be charged for damages if you’re found to be at fault. These funds may be deducted from your rental deposit. See your Hertz rental agreement for more information.
    Collisions and accidents
    ¿Qué hacer? La seguridad es lo primero. ¿Los pasajeros y tú están bien? Llama al 911. Sin importar quién haya sido el responsable, reporta el accidente a través del Centro de asistencia de la app de Lyft Driver o visita lft.to/accidentorcitation. Para que podamos brindarte un mejor servicio, ten tu licencia de conducir a mano y la información del seguro de todas las partes involucradas; además, asegúrate de tomar fotos de todos los lados de tu vehículo a fin de documentar los daños correctamente. Si tienes que remolcar el vehículo, comunícate al 1-800-654-5060 para recibir asistencia en la carretera de Hertz.
    Your costs: You're responsible for rental fees until your rental reservation has ended, so it's important to report any incidents to us as soon as possible. Your rental deposit may be utilized to cover a portion of the deductible until a third-party is found at fault and funds are collected. Learn more about Express Drive insurance coverage.
    Tu cuenta: Se desactivará tu cuenta de conductor y no podrás manejar con Lyft hasta que concluya la investigación del accidente. El equipo de Seguridad y confianza de Lyft se comunicará contigo directamente para hablar sobre los pasos que debes seguir.

    Flexdrive

    Routine maintenance
    Examples: Oil changes, tire rotations, etc.
    For every set amount of miles, Flexdrive will request that you take the vehicle into an approved maintenance facility to ensure that your vehicle stays in good condition. All preventative maintenance is included in your rental rate.
    What to do: Go to a service location in your area that is authorized by Lyft. If you’re renting an electric vehicle, contact us for a list of authorized service locations. When you arrive, show the vendor your ARI ID card. The ARI ID card provides the Flexdrive Roadside Assistance phone number (1-833-274-5938) and should be included in the glovebox of your rental. The vendor will complete the service and bill Flexdrive directly.
    Your cost: You won't be charged for routine maintenance. Only Flexdrive approved providers may render or approve maintenance. You won't be reimbursed for maintenance outside of Flexdrive approved vendors.
    Charging your electric vehicle
    If you rent an electric vehicle through Flexdrive, your rental costs cover unlimited charging at locations specified during your Flexdrive onboarding. You should head directly to the nearest charging station if you have less than 40-50 miles of battery charge remaining.
    How to charge: You can find the closest charging station by opening the Plugshare app (or Electrify America app for Denver renters) that you downloaded during onboarding. From the app's home screen:
    1. Open ‘Map Filters’ (tap the funnel icon at the lower right hand side)
    2. Scroll down to review ‘Networks’ first. Deselect all options, leaving only the Charging Partners specified during your Flexdrive onboarding
    3. Scroll up to then review ‘Plugs.’ Deselect all options, leaving only “CCS/SAE”
    4. Make sure ‘Location Filters’ is set to include “Public Locations” and “In Use Locations” and “Requires Fee”
    5. Close ‘Map Filters’ to see the available charging stations in your area
    How to charge: 
    • For EVgo or ChargePoint, just use the RFID charging card attached to your rental keys to pay for charging at specified stations.
    • For Electrify America, use the Electrify America App that you downloaded during onboarding to find a nearby charging station and start charging by following the prompts on the screen and in the Electrify America App.
    Note: Make sure to only use the Charging Partner specified in your rental agreement. Different regions have different Charging Partners. Your EV can charge on other networks outside of the Charging Partners in your region, but you may need to pay for charging at these locations.
    Damage and repairs
    Examples: Body damage, cracked headlights, cracked windshields, etc.
    What to do: Go to the branch where you picked up your Flexdrive rental. If the damage prevents driving (such as a brakes or transmission issue), call 1-833-274-5938 and follow prompts for roadside assistance.
    Su costo: Es posible que se le cobren daños si se determina que usted es el responsable. Estos fondos pueden cobrarse de su depósito de alquiler. Consulte su contrato de alquiler de Flexdrive para obtener más información.
    Collisions and accidents
    ¿Qué hacer? La seguridad es lo primero. ¿Los pasajeros y tú están bien? Llama al 911. Sin importar quién haya sido el responsable, reporta el accidente a través del Centro de asistencia de la app de Lyft Driver o visita lft.to/accidentorcitation. Para que podamos brindarte un mejor servicio, ten tu licencia de conducir a la mano y la información del seguro de todas las partes involucradas; además, asegúrate de tomar fotos de todos los lados de tu vehículo para documentar los daños correctamente. Si tienes que remolcar el vehículo, llama al 1-833-274-5938 y sigue las indicaciones para recibir asistencia en la carretera.
    Your cost: You're responsible for rental fees until your rental reservation has ended, so it's important to report any incidents to us as soon as possible. Your rental deposit may be utilized to cover a portion of the deductible until a third-party is found at fault and funds are collected. Learn more about Express Drive insurance coverage.
    Your account: Your driver account will be deactivated and you'll be blocked from driving with Lyft until the accident investigation is completed. Lyft's Trust and Safety team will contact you directly to discuss next steps.
    Aviso: El uso de asistencia en la carretera para remolcar un vehículo de alquiler al lugar de alquiler puede resultar en la aplicación de un cargo de remolque en tu cuenta.
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