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    Accesibilidad del sitio web y de la app de Lyft

    At Lyft, we’re passionate about creating a community that celebrates our differences and supporting a platform that can be used by everyone.
    To ensure our platform achieves and maintains inclusive principles, our design team focuses on building accessibility into each new feature from the start. All product updates are tested to be compatible with screen readers, inverted colors, touch accommodations, and the like.
    The Lyft app has many features that help riders and drivers with disabilities use our platform, as well as information on how drivers and riders can help each other. After all, our mission is to improve people’s lives with the world’s best transportation.
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    Accessibility and anti-discrimination policies

    Nos tomamos la inclusión con seriedad. Lee más sobre nuestras políticas aquí:

    Resources for riders with disabilities

    Riders who use wheelchairs
    You can enable ‘Access Mode’ in our app and in certain markets, you will be paired with drivers/vehicles that can accommodate full-sized, non-foldable wheelchairs.
    Si esta función no está disponible en tu área todavía, te enviaremos información sobre los servicios locales que se te enviarán directamente mediante mensaje de texto.
    De conformidad con la ley y con la política de Lyft, los conductores deben transportar a pasajeros que utilicen dispositivos de movilidad plegables. También deben ayudar a los pasajeros a guardar sus dispositivos de movilidad, a menos que estén físicamente incapacitados para hacerlo.
    Riders who are blind or low-vision
    Our app is fully compatible with both VoiceOver for iOS and Google TalkBack.
    Tutoriales de VoiceOver
    TalkBack tutorials
    Riders with service animals
    All service animals are welcome to ride with Lyft and as a passenger, you do not need to show any proof that your accompanying animal is a service animal.
    Do you need to report a problem related to a service animal? Call the Service Animal Hotline at 1-844-554-1297 and we’ll assist you.

    Resources for drivers with disabilities

    Drivers who are hard of hearing
    If you’re a driver who is deaf or hard of hearing, you can self-identify in the Lyft app and we will send a message to your passengers letting them know. If they need to contact you they’ll know right away to use text rather than a phone call. You can read more about this feature below.
    Drivers who use wheelchairs
    Drivers with wheelchairs are encouraged to take full advantage of driving with Lyft. For some tips and tricks, see the full article on our Wheelchair Policy.

    Assisting riders with disabilities

    Lyft was created to foster a diverse and welcoming community for all types of people. If you’re unsure how you can accommodate those with disabilities, you can watch this video below for a quick guide.

    What you can do to help

    Las discapacidades se pueden presentar de muchas formas, pero cada persona es independiente y única. Asegúrate de preguntar qué puedes hacer para ayudar antes de suponerlo y siempre escucha atentamente sus instrucciones o pedidos.
    Wheelchair users
    Along with foldable or non-foldable wheelchairs, riders may require assistance with the following mobility devices:
    • Andador plegable.
    • Scooter plegable.
    • Bastones, muletas y otros dispositivos de asistencia más pequeños.
    Coordinate a safe loading zone that won’t obstruct traffic. Many passengers with manual wheelchairs don’t require assistance, so consider asking the passenger, “Is there any way I can assist you?”
    Si dice que sí, deja que primero te diga cómo, porque ayudar no necesariamente significa levantar al pasajero. Ellos son quienes saben realmente lo que necesitan y te dirán si tienes que abrirles la puerta o de qué manera los puedes ayudar.
    Blind or low-vision riders
    If your passenger is blind or low-vision, try to pull up close to the curb and in line with where they are standing if possible.
    Offer an arm to guide the passenger to the car, but don’t touch the passenger without asking.
    When you drop them off, ask if there is anything they might need help with. They might ask you to line the car up to the building they’re going to or guide them to the door if you can.
    Deaf or hard-of-hearing riders
    Every passenger who is deaf or hard of hearing will have different communication needs.
    Algunos pasajeros pueden elegir escribir en un cuaderno, enviar un mensaje de texto o usar lenguaje de señas o gestos para comunicarse. Tu pasajero podría leer tus labios o decidir hablar.
    No matter the method, follow your passenger’s lead when it comes to communicating.
    Tal como con cualquier otro pasajero, solo asegúrate de darle la bienvenida y confirmar su nombre y destino antes de que comiences tu viaje.
    Consulta también lo siguiente:

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