At Lyft, we’re always working to protect our community and keep your account more secure.
Before requesting a ride, we may ask passengers to submit the following.
ID submission: Scan a government-issued ID. If you can’t provide a government-issued ID, there are other options listed under ‘Accepted IDs’.
Take a photo of yourself: Take and submit a photo of yourself. This will become your profile photo to help drivers identify you. You can update this photo later in your profile.
This helps us fight fraud which helps protect the Lyft community.
Why we're collecting this information
In our efforts to protect our community, we’re working on minimizing fraud. You'll have to complete this step to request rides on the Lyft app.
You can confirm your identity by scanning one of the following types of government-issued IDs:
Driver’s license - scan the front of the license card with your name and photo
Passport - make sure you scan the page with your full name and photo
State ID - scan the front of the license card with your name and photo
Instead of providing a photo ID, you can add your bank account as a payment method:
Go to ‘Payments’ in the menu.
Tap ‘+ Add payment method’ and then tap ‘Online banking’.
Tap ‘Continue’ on the ‘Link your bank account’ screen.
Select your bank.
Enter your online banking username and password.
Tap ‘Agree & Sign in’ and follow your bank’s instructions for linking your account.
You aren’t required to use it to pay for rides.
Send us an alternative document
You can send us an alternate document with your name and mailing address:
Tap the back button on your phone’s browser to return to the Lyft app.
Tap the checkbox under ‘Learn more’ and then tap ‘Next’.
Tap ‘See more’ on the ‘Scan your ID’ screen.
Tap ‘Send’ and enter the information required to contact support.
Attach a photo of your document and add a description.
When finished, tap ‘Submit’.
Our team will review and get back to you.
What Lyft does with this information
The info we collect through this feature will be used to help us fight fraud which helps protect the Lyft community. It will also be used to improve the accuracy of this feature.
The photo you submit will become your profile picture which will be seen by drivers and co-riders while in a ride. You can update your profile photo later in your profile. We will never share your ID with drivers or co-riders. Co-riders will be unable to see your picture after the ride.