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    Comment résoudre les problèmes de son

    We know it’s important to get alerts and notifications. If you’re not hearing these alerts, you may need to change your device’s settings.
    Sounds issues are difficult to fix by email or phone because device settings and operating systems change often. We recommend visiting your service provider’s support team to solve any sound issues you have.
    Before you start, update your app and device’s operating system. Learn how by reading Phone software recommendations and settings and How to update the app.
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    Android sound settings

    Android 6.0
    The options below are found in Settings, then ‘Sounds and Notifications.’
    • System sound: Go to ‘Raise ‘Ringtone,’ then ‘Media’ and ‘Notifications.’ Use ‘System’ to adjust volume settings.
    • Sound mode: Use ‘Sound mode,’ then ‘Select Sound.’
    • Do not disturb: Make sure all boxes are unchecked for ‘Do not disturb.’
    • Notifications on Lock screen: Go to ‘Notifications on Lock screen,’ then toggle ‘Show content’ on.
    • App settings: In ‘Application Notifications,’ look for ‘Lyft.’ Then, activate all notification options.
    Android 7.0
    Les options ci-dessous se trouvent dans Paramètres.
    • Sound Mode: Go to ‘Sounds and Vibration.’ Make sure Sound Mode isn’t toggled to ‘Mute.’
    • Volume: Go to ‘Sounds and Vibration,’ then ‘Volume.’ Check the volume levels for ‘Ringtone,’ ‘Media,’ ‘Notifications,’ and ‘System’ to adjust as needed.
    • Do not disturb: Go to ‘Sounds and Vibration’ then ‘Do not disturb.’ Make sure all boxes are unchecked.
    • App Notifications: Go to ‘Notifications,’ then ‘Lyft.’ Turn notifications on.
    • Advanced App Notifications: Go to ‘Notification,’ then ‘Advanced.’ Look for ‘Lyft,’ then select ‘Allow notification’ and toggle ‘Set as Priority’ on. Toggle ‘Show Silently’ off.
    • App Display: Go to ‘Applications,’ then ‘Lyft’ and ‘Advanced.’ Make sure ‘Apps that can appear on top’ is toggled on.
    Pour en savoir plus, consultez l'assistance Android.

    iPhone sound settings

    • Les boutons sur le côté de votre téléphone contrôlent son volume. Pour afficher et modifier les paramètres de notification, suivez les instructions de l'assistance Apple. Diverses fonctionnalités du iPhone ont des réglages sonores différents, comme les appels téléphoniques, les textos et les notifications d’application.
    • Faites glisser votre doigt vers le bas depuis le coin supérieur droit de votre écran pour afficher votre tableau de bord. Vous pouvez régler le volume depuis cet écran.
    • Do not Disturb Settings: Read more from Apple Support about Do not Disturb settings.
    • Interrupteur silencieux : assurez-vous que l’« Interrupteur silencieux » n’est pas activé. Pour en savoir plus, consultez l'assistance Apple sur les boutons et interrupteurs.
    For more info, go to Apple Support.

    Bluetooth settings

    Having your car and phone connected by Bluetooth alone may cause issues depending on your device’s service provider. Try temporarily turning off Bluetooth to see if the sound restores.
    For Android users who want to turn off Bluetooth, go to ‘Connections' and ‘Bluetooth.’ Then, toggle Bluetooth off.
    If your sound works after turning off Bluetooth, you may need to reset the connection to your Bluetooth devices.

    Other languages

    Lyft is designed to provide voice notifications in English.
    If you’re hearing notifications in a different language, check your device’s language and navigation language settings.
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