Zero-tolerance drug and alcohol policy
Lyft has a zero-tolerance drug and alcohol policy for drivers.
Reporting zero-tolerance concerns
If you suspect that a driver is under the influence of drugs or alcohol, call the authorities by dialing 911 or your local non-emergency assistance line if necessary.
Then, contact our critical response team by tapping 'Call Me.' We're available 24 hours a day, 7 days a week.
A concern doesn't need to be real-time to warrant reporting through this channel. The 24/7 line is available for any reports relating to safety during a ride.
For non-critical or general zero-tolerance inquiries, you can also submit a ticket to our Support Team by tapping the "Contact Support" button below.
District of Columbia
If this relates to a driver in the District of Columbia, you may also contact the District of Columbia Taxicab Commission at (855) 484-4966 or email@example.com.
If this relates to a driver in California, you may also contact the Passenger Section of the California Public Utilities Commission at (800) 894-9444 or firstname.lastname@example.org.
In addition to sending a report to Lyft, you can also report a zero-tolerance complaint to the City of Seattle.
To file a report with the city, you can call the Seattle Customer Service Bureau at 206-684-2489 or file a report online.
Be sure to toss that adult beverage before your driver arrives. Open containers are not allowed in the car, and turning a blind eye to them can result in deactivation from our platform.